• The True Business Potential AI Vendors are Unlocking

  • Jul 29 2024
  • Duración: 26 m
  • Podcast

The True Business Potential AI Vendors are Unlocking Por arte de portada

The True Business Potential AI Vendors are Unlocking

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  • Resumen

  • Get your AI Sorted https://activateCX.arroyo360.com

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    Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!
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    Chapters

    00:00 AI in the Contact Center

    01:54 Are we losing the Human Touch?

    04:22 What happens when AI gets Proactive?

    07:21 The AI as Brand Ambassador

    09:56 What is the AI Source of Truth?

    14:47 The AI's role as Coach

    18:26 The Ethical and Compliance Aspects of AI

    21.58 A Story of AI Success in the Contact Center

    26.16 Closing


    #podcast #contactcenter #ai #customerservice #salesstrategy
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