-
Being a Gold Standard Service Advisor
- Explosive Habits That Help You Build a 6-Figure Income as a Service Advisor
- Narrado por: Molly Secours
- Duración: 5 h y 31 m
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Compra ahora por $19.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Los oyentes también disfrutaron...
-
Building a Gold Standard Service Advisor
- The Evolution of Automotive Service
- De: Alana Valiño Solis
- Narrado por: Molly Secours
- Duración: 6 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
Anyone that has been a service manager knows the job is incredibly stressful. I discovered that I could manage my stress level and generate amazing net profit by always keeping a finger on the pulse of the drive-through. You can turn your service lane into a profitable, minimally stressful environment you can be proud of, and "Gold Standard Service Advisors" are the key to it all.
-
Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- De: Thomas Erikson
- Narrado por: David John
- Duración: 10 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
-
-
Should be titled "why I hate reds"
- De Dave en 08-24-20
De: Thomas Erikson
-
Rework
- De: Jason Fried, David Heinemeier Hansson
- Narrado por: Mike Chamberlain
- Duración: 2 h y 50 m
- Versión completa
-
General
-
Narración:
-
Historia
With its straightforward language and easy-is-better approach, Rework is the perfect playbook for anyone who's ever dreamed of doing it on their own. Hardcore entrepreneurs, small-business owners, people stuck in day jobs who want to get out, and artists who don't want to starve anymore will all find valuable inspiration and guidance in these pages. It's time to rework work.
-
-
Simple, Quick, Timely, Contrarian Advice
- De Paul en 06-18-10
De: Jason Fried, y otros
-
The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- De: Matthew Pollard
- Narrado por: Jamie Jackson
- Duración: 4 h y 57 m
- Versión completa
-
General
-
Narración:
-
Historia
Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren't comfortable with traditional tactics like aggressively pushing a product or talking over a customer's objections. That's the beauty of The Introvert's Edge: it doesn't focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y.
-
-
I Am Sold..!
- De @K_Speckmann en 01-05-18
De: Matthew Pollard
-
You Can't Teach a Kid to Ride a Bike at a Seminar
- Sandler Training's 7-Step System for Successful Selling (2nd Edition)
- De: David Mattson - foreword, David H. Sandler
- Narrado por: Sean Pratt
- Duración: 8 h y 23 m
- Versión completa
-
General
-
Narración:
-
Historia
The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy. "People make buying decisions emotionally and justify them logically." That shrewd insight from the first edition of this best-selling book has become a no-brainer among sales professionals. Now, the new edition of the classic work that has helped millions of sales professionals take their careers to new levels offers critical new insights, information, and tools for success in today's economy.
-
-
Great Book to learn the Sandler Selling Techniques
- De DLEW510 en 11-16-17
De: David Mattson - foreword, y otros
-
How to Master the Art of Selling
- De: Tom Hopkins
- Narrado por: Bill Foote
- Duración: 15 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
You're in sales. Whether you call it persuasion or sharing, it all boils down to the same thing: Your aim is to get other people to accept you, your product, or your idea. Within this audiobook are hundreds of ideas and essential sales phrases for doing just that. Tom Hopkins is unique in that he won't teach you any strategy that he hasn't proven to work successfully in real-life selling situations.
-
-
WHAT TO DO, HOW TO DO IT AND WHY TO DO IT
- De Oscar en 12-08-17
De: Tom Hopkins
-
Building a Gold Standard Service Advisor
- The Evolution of Automotive Service
- De: Alana Valiño Solis
- Narrado por: Molly Secours
- Duración: 6 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
Anyone that has been a service manager knows the job is incredibly stressful. I discovered that I could manage my stress level and generate amazing net profit by always keeping a finger on the pulse of the drive-through. You can turn your service lane into a profitable, minimally stressful environment you can be proud of, and "Gold Standard Service Advisors" are the key to it all.
-
Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- De: Thomas Erikson
- Narrado por: David John
- Duración: 10 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
-
-
Should be titled "why I hate reds"
- De Dave en 08-24-20
De: Thomas Erikson
-
Rework
- De: Jason Fried, David Heinemeier Hansson
- Narrado por: Mike Chamberlain
- Duración: 2 h y 50 m
- Versión completa
-
General
-
Narración:
-
Historia
With its straightforward language and easy-is-better approach, Rework is the perfect playbook for anyone who's ever dreamed of doing it on their own. Hardcore entrepreneurs, small-business owners, people stuck in day jobs who want to get out, and artists who don't want to starve anymore will all find valuable inspiration and guidance in these pages. It's time to rework work.
-
-
Simple, Quick, Timely, Contrarian Advice
- De Paul en 06-18-10
De: Jason Fried, y otros
-
The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- De: Matthew Pollard
- Narrado por: Jamie Jackson
- Duración: 4 h y 57 m
- Versión completa
-
General
-
Narración:
-
Historia
Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren't comfortable with traditional tactics like aggressively pushing a product or talking over a customer's objections. That's the beauty of The Introvert's Edge: it doesn't focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y.
-
-
I Am Sold..!
- De @K_Speckmann en 01-05-18
De: Matthew Pollard
-
You Can't Teach a Kid to Ride a Bike at a Seminar
- Sandler Training's 7-Step System for Successful Selling (2nd Edition)
- De: David Mattson - foreword, David H. Sandler
- Narrado por: Sean Pratt
- Duración: 8 h y 23 m
- Versión completa
-
General
-
Narración:
-
Historia
The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy. "People make buying decisions emotionally and justify them logically." That shrewd insight from the first edition of this best-selling book has become a no-brainer among sales professionals. Now, the new edition of the classic work that has helped millions of sales professionals take their careers to new levels offers critical new insights, information, and tools for success in today's economy.
-
-
Great Book to learn the Sandler Selling Techniques
- De DLEW510 en 11-16-17
De: David Mattson - foreword, y otros
-
How to Master the Art of Selling
- De: Tom Hopkins
- Narrado por: Bill Foote
- Duración: 15 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
You're in sales. Whether you call it persuasion or sharing, it all boils down to the same thing: Your aim is to get other people to accept you, your product, or your idea. Within this audiobook are hundreds of ideas and essential sales phrases for doing just that. Tom Hopkins is unique in that he won't teach you any strategy that he hasn't proven to work successfully in real-life selling situations.
-
-
WHAT TO DO, HOW TO DO IT AND WHY TO DO IT
- De Oscar en 12-08-17
De: Tom Hopkins
-
Dental Practice Hero
- From Ordinary Practice to Extraordinary Experience
- De: Dr. Paul Etchison
- Narrado por: Millian Quinteros
- Duración: 5 h y 41 m
- Versión completa
-
General
-
Narración:
-
Historia
Dr. Etchison is not your average dentist. A visionary leader, he combines marketing and business knowledge, clinical excellence, and leadership to create a thriving, growing practice - and he wants to share this special knowledge with you. It’s time to set off on a quest to implement systems that take your practice to the next level, inspire your team to greatness, and help you become the visionary leader who can transform your practice and your life.
-
-
Helpful with caveats
- De Roy Nesari en 10-23-23
-
Sell!
- The Way Your Customers Want to Buy
- De: Dale Carnegie & Associates
- Narrado por: Dan Strutzel
- Duración: 5 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
What do How to Win Friends and Influence People and Sell! have in common (other than Dale Carnegie)? They're both based on the premise that relationships are what matter. In this age where media is social and funding is raised by crowds, the sales cycle has permanently changed. It's no longer enough to know your product, nor always appropriate to challenge your customer's thinking based on your online research. In Sell!: The Way Your Customers Want to Buy, Dale Carnegie & Associates reveal the real modern sales cycle.
-
-
Awesome story!
- De SmartSysta en 06-07-23
-
Psychology of Selling: Advanced EQ Strategies & Surefire Triggers to Boost Sales Instantly
- Use Emotional Intelligence Techniques to Make Your Pitch and Close the Deal Every Time
- De: Avery Wright
- Narrado por: Jacob Buchholz
- Duración: 5 h
- Versión completa
-
General
-
Narración:
-
Historia
Looking for a simple way to become a better salesperson? Sales is not about knocking on doors, cold calling, or pestering people until they buy. Sales is about creating relationships and understanding the psychology of persuasion. Becoming a better salesperson will not only help you make more money - it will also improve your relationships with friends and family. The Psychology of Selling will teach you how to craft sales pitches that work by first teaching you what is going on in the mind of your prospect. This audiobook is your secret weapon.
-
-
Good information but hard to listen to
- De Lera B en 01-19-20
De: Avery Wright
-
Becoming Remarkable
- De: Fred Joyal
- Narrado por: Fred Joyal
- Duración: 5 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Fred lays out an easy-to-follow framework for embracing the future of dentistry and building a practice that patients will choose, stay with, and recommend. It's a must-hear for the whole team and a sure-fire recipe for long-term practice success.
-
-
This is amazing. Every dentist should hear this!
- De Anonymous User en 03-14-21
De: Fred Joyal
-
The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- De: Chris Lytle
- Narrado por: Gregory Linington
- Duración: 5 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
-
-
First Day Confidence
- De Leela Vox en 01-12-19
De: Chris Lytle
-
The Art of Closing the Sale
- The Key to Making More Money Faster in the World of Professional Selling
- De: Brian Tracy
- Narrado por: Brian Tracy
- Duración: 4 h y 26 m
- Versión completa
-
General
-
Narración:
-
Historia
The world's foremost producer of personal development and motivational audio programs offers an expanded version of Brian Tracy's sales classic.
-
-
I keep falling for the great title.
- De Sandy en 11-20-10
De: Brian Tracy
-
Power Phone Scripts
- 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales
- De: Mike Brooks
- Narrado por: Stephen McLaughlin
- Duración: 8 h y 44 m
- Versión completa
-
General
-
Narración:
-
Historia
Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with "I wouldn't be interested"? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they've thought about it and are just going to pass? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs?
-
-
Terrible book.
- De zortman en 10-04-18
De: Mike Brooks
-
Be the Better Broker, Volume 1: So You Want to Be a Broker?
- De: Dustan Woodhouse
- Narrado por: Sean Pratt
- Duración: 5 h y 21 m
- Versión completa
-
General
-
Narración:
-
Historia
Be the Better Broker is a series of books that teaches the core principles of successful mortgage brokering. This volume focuses on the traits, habits, and skills to start forming before you enter the business. This is the top producer starter kit.
-
-
Drop the Twenty and don't look back!
- De J en 11-16-16
De: Dustan Woodhouse
-
The Language of Sales
- The Art and Science of Sales Communication
- De: Tom Hopkins, Andrew Eilers
- Narrado por: Bill Foote
- Duración: 5 h y 26 m
- Versión completa
-
General
-
Narración:
-
Historia
Have you ever wondered why it’s so easy to talk with some people and not with others? It’s simple - you speak the same language! This doesn’t mean that you both speak English or have a similar dialect. It means that you connect with them on some level. In selling, building trusting relationships is all about understanding people who are different from you and being flexible enough in your communication skills to relate to them. This is a learned skill!
-
-
Good listening
- De ECampos en 11-16-20
De: Tom Hopkins, y otros
-
ABC'$ of Closing: Experts' Secrets to Closing More Deals in Door to Door Sales
- De: Sam Taggart
- Narrado por: Sam Taggart
- Duración: 2 h y 29 m
- Versión completa
-
General
-
Narración:
-
Historia
As a top 5 rep at Vivint 2011-2015; number one rep at Vivint in 2014, Sam has 18 years of door-knocking experience. Ranging from a $15 curb painting to $100,000 solar deals, he has sold for most of the major D2D staples, including: solar, alarms, home automation, painting, magazines, knives, school fundraisers, and religion. Now this expert door-knocker dives into over 35 of his favorite closes and influential practices that can transform anyone into a D2D expert.
-
-
definitely useful and resourceful
- De David Patton en 10-12-20
De: Sam Taggart
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
-
General
-
Narración:
-
Historia
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
-
How to Master the Art of Selling Financial Services
- De: Tom Hopkins
- Narrado por: Tom Hopkins
- Duración: 3 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
-
-
better stuff for free on YouTube from
- De milos Vranic en 08-10-17
De: Tom Hopkins
Resumen del Editor
I have been a service advisor since 1989. Since 2001, I have been making North of the six-figure ceiling.
The year I decided to do this job as an actual “career” and not just “something I do until I find my career” was 1999. In 1999, I decided to do it like a professional and apply myself in every aspect of the job. Keyword “decided.” Two years later, I was a six-figure earner. At the time, the shop rates were not even $100 per hour, so it was much more challenging to earn that kind of income back then.
Over the years, I realized there are several things I consciously choose to do daily that others do not. This choice makes me different from most other advisors out there doing the job at the moment. So what do I do every day that others do not?
Inside this book, you will learn the essential habits to develop and apply consistently, which changed the game for me back in 1999. They helped me get over the $100,000 hump in 2001, and have elevated me farther than I ever expected to go decades later.
The secrets shared in this audiobook could change lives, departments, and the entire foundation of businesses. They are things I never thought I would share.
Más títulos del mismo
Relacionado con este tema
-
The 25 Most Common Sales Mistakes and How to Avoid Them
- De: Stephan Schiffman
- Narrado por: Michael Ferreri
- Duración: 1 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
-
-
Distilled value.
- De Steve en 09-15-17
-
Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- De: Thomas Erikson
- Narrado por: David John
- Duración: 10 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
-
-
Should be titled "why I hate reds"
- De Dave en 08-24-20
De: Thomas Erikson
-
How to Master the Art of Selling Financial Services
- De: Tom Hopkins
- Narrado por: Tom Hopkins
- Duración: 3 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
-
-
better stuff for free on YouTube from
- De milos Vranic en 08-10-17
De: Tom Hopkins
-
Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
-
-
Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
-
The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- De: Chris Lytle
- Narrado por: Gregory Linington
- Duración: 5 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
-
-
First Day Confidence
- De Leela Vox en 01-12-19
De: Chris Lytle
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General
-
Narración:
-
Historia
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
The 25 Most Common Sales Mistakes and How to Avoid Them
- De: Stephan Schiffman
- Narrado por: Michael Ferreri
- Duración: 1 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
-
-
Distilled value.
- De Steve en 09-15-17
-
Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- De: Thomas Erikson
- Narrado por: David John
- Duración: 10 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
-
-
Should be titled "why I hate reds"
- De Dave en 08-24-20
De: Thomas Erikson
-
How to Master the Art of Selling Financial Services
- De: Tom Hopkins
- Narrado por: Tom Hopkins
- Duración: 3 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
-
-
better stuff for free on YouTube from
- De milos Vranic en 08-10-17
De: Tom Hopkins
-
Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
-
-
Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
-
The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- De: Chris Lytle
- Narrado por: Gregory Linington
- Duración: 5 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
-
-
First Day Confidence
- De Leela Vox en 01-12-19
De: Chris Lytle
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General
-
Narración:
-
Historia
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Start with No
- The Negotiating Tools that the Pros Don't Want You to Know
- De: Jim Camp
- Narrado por: Robert Jordan
- Duración: 7 h y 58 m
- Versión completa
-
General
-
Narración:
-
Historia
For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions.
-
-
Thanks Chris Voss!
- De Dennis Hettema en 10-03-20
De: Jim Camp
-
More Sales, Less Time
- Surprisingly Simple Strategies for Today's Crazy-Busy Sellers
- De: Jill Konrath
- Narrado por: Jill Konrath
- Duración: 5 h y 16 m
- Versión completa
-
General
-
Narración:
-
Historia
Jill Konrath, a globally recognized sales consultant and speaker, knew she needed help but found that advice aimed at typical workers didn't work for her - or for others who needed to sell for a living. Salespeople need their own productivity guidelines adapted to the fast-paced, always-on sales world. So Konrath experimented relentlessly to discover the best time savers and sales hacks in order to deliver the first productivity guide specifically for sales success.
-
-
great book
- De Amazon Customer en 04-29-20
De: Jill Konrath
-
Go-Givers Sell More
- De: Bob Burg, John Mann
- Narrado por: Bob Burg, John Mann
- Duración: 3 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.
-
-
Do you really not know that you give to get?
- De Sandy en 09-23-10
De: Bob Burg, y otros
-
Agile Selling
- Get Up to Speed Quickly in Today's Ever-Changing Sales World
- De: Jill Konrath
- Narrado por: Joyce Bean
- Duración: 5 h y 14 m
- Versión completa
-
General
-
Narración:
-
Historia
Powerful strategies for sales proficiency in ever-changing situations. When sales people are promoted, change jobs, or face new business environments, they inevitably need to learn new skills quickly. Their livelihoods depend on getting up to speed quickly; their bosses have no patience for delayed results
-
-
Practical and insightful
- De Locke en 08-27-15
De: Jill Konrath
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General
-
Narración:
-
Historia
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
The 25 Sales Skills
- They Don't Teach at Business School
- De: Stephan Schiffman
- Narrado por: Stephan Schiffman
- Duración: 1 h y 42 m
- Versión completa
-
General
-
Narración:
-
Historia
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
-
-
Great Sales book!!!
- De NN en 02-27-17
-
Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- De: Tim David
- Narrado por: Walter Dixon
- Duración: 3 h y 26 m
- Versión completa
-
General
-
Narración:
-
Historia
Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
-
-
Very essential
- De Gerardo A Dada en 01-21-16
De: Tim David
-
Brainblocks
- Overcoming the 7 Hidden Barriers to Success
- De: Dr. Theo Tsaousides
- Narrado por: Sean Pratt
- Duración: 6 h y 33 m
- Versión completa
-
General
-
Narración:
-
Historia
Brainblocks are the mental obstacles that keep people from achieving success, defined as setting, pursuing, and achieving a goal. Managing the brain is the solution to preventing mental blocks from interfering with achieving your goals.
-
-
Not worth my time
- De John W. Bates en 11-03-15
-
Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- De: Jeb Blount
- Narrado por: Jeb Blount
- Duración: 9 h y 2 m
- Versión completa
-
General
-
Narración:
-
Historia
The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
-
-
Effective Approach to EQ Sales Mastery
- De Joe en 07-20-17
De: Jeb Blount
-
Heart and Hustle
- Use your passion. Build your brand. Achieve your dreams.
- De: Patricia Bright
- Narrado por: Patricia Bright
- Duración: 5 h y 24 m
- Versión completa
-
General
-
Narración:
-
Historia
Growing up in South London as a first-generation Brit to immigrant parents, Patricia learned she’d have to hustle and work harder than other people to get what she needed. Fast-forward 20 years and Patricia is host of one of the fastest-growing lifestyle YouTube channels in the UK, a multi-award-winning content creator with a following of over three million spanning the globe and a Glamour magazine cover girl for their first biannual issue.
-
-
An absolutely amazing guide
- De Alisha Thompson en 05-01-19
De: Patricia Bright
-
Pitch Anything
- An Innovative Method for Presenting, Persuading, and Winning the Deal
- De: Oren Klaff
- Narrado por: Stephen Bowlby
- Duración: 6 h y 14 m
- Versión completa
-
General
-
Narración:
-
Historia
When it comes to delivering a pitch, Oren Klaff has unparalleled credentials. Over the past 13 years, he has used his one-of-a-kind method to raise more than $400 million—and now, for the first time, he describes his formula to help you deliver a winning pitch in any business situation. Whether you're selling ideas to investors, pitching a client for new business, or even negotiating for a higher salary, Pitch Anything will transform the way you position your ideas.
-
-
Best sales book I know of
- De Tim Brown en 06-08-24
De: Oren Klaff
-
100 Ways to Create Wealth
- De: Sam Beckford, Steve Chandler
- Narrado por: Steve Chandler
- Duración: 8 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
These 100 eye-opening ways to create wealth are drawn from the author's successful careers, with many touching personal stories as well as stories and examples from the hundreds of clients these master coaches have advised. This book is chock full of ways to make money, deepen life's pleasure, increase personal wage-earning power, and start fresh entrepreneurial ideas right at home.
-
-
A MUST HAVE!
- De Thomas en 10-31-08
De: Sam Beckford, y otros