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Service Habits
- 21 Habits to Transform Your Service Culture
- Narrado por: Jaquie Scammell
- Duración: 6 h y 20 m
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Service Habits
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Resumen del Editor
A must-listen, practical handbook on human behaviour in a world that demands service like never before.
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.
As a service leader, you know how to deliver great results. But you may have become so focused on systems and speed that you’ve forgotten service still is, and always will be, about building long-lasting relationships with your teams and your customers.
In Service Habits, Jaquie Scammell uncovers the habits that if adopted will enhance your overall team performance and allow you to achieve even greater results.
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Real Happiness at Work
- Meditations for Accomplishment, Achievement, and Peace
- De: Sharon Salzberg
- Narrado por: Sharon Salzberg
- Duración: 7 h y 33 m
- Versión completa
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General4.5 out of 5 stars 123
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Narración:4.5 out of 5 stars 101
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Historia4.5 out of 5 stars 101
How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.
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5 out of 5 stars
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inspirational and totally useful
- De C. L. Campion en 10-21-15
De: Sharon Salzberg
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The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- De: Kristi Hedges
- Narrado por: Karen Saltus
- Duración: 7 h
- Versión completa
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General4 out of 5 stars 78
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Narración:4 out of 5 stars 66
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Historia4 out of 5 stars 66
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
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4 out of 5 stars
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Useful Information, Robotic Presentation
- De Jennifer L. Sullivan en 04-22-15
De: Kristi Hedges
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The Art of Connection
- 7 Relationship-Building Skills Every Leader Needs Now
- De: Michael J. Gelb
- Narrado por: Tom Parks
- Duración: 7 h y 7 m
- Versión completa
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General4.5 out of 5 stars 48
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Narración:4.5 out of 5 stars 45
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Historia4.5 out of 5 stars 45
These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
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5 out of 5 stars
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Packed with powerful principles.
- De Jade/Clinton Phillips en 01-27-18
De: Michael J. Gelb
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Bring Your Whole Self to Work
- How Vulnerability Unlocks Creativity, Connection, and Performance
- De: Mike Robbins
- Narrado por: Mike Robbins
- Duración: 5 h y 34 m
- Versión completa
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General5 out of 5 stars 58
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Narración:5 out of 5 stars 56
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Historia4.5 out of 5 stars 55
In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
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5 out of 5 stars
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Great insight! Be Real With Yourself & Others.
- De Mervin Brown en 02-14-19
De: Mike Robbins
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More Than a Boss
- Six Indispensable Leadership Tools For First-Time Managers
- De: Nick Brzozowski
- Narrado por: Joe Scalora
- Duración: 3 h y 39 m
- Versión completa
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General5 out of 5 stars 32
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Narración:5 out of 5 stars 31
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Historia5 out of 5 stars 31
This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
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5 out of 5 stars
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Great tool for Managers!
- De Ali G. en 06-27-23
De: Nick Brzozowski
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What Do You Really Want for Your Children?
- De: Dr. Wayne W. Dyer
- Narrado por: Dr. Wayne W. Dyer
- Duración: 4 h y 12 m
- Versión completa
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General5 out of 5 stars 335
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Narración:5 out of 5 stars 285
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Historia5 out of 5 stars 282
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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5 out of 5 stars
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Deaply helpful
- De Dominique en 04-28-15
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Managers as Mentors
- Building Partnerships for Learning (Third Edition)
- De: Chip R. Bell, Marshall Goldsmith
- Narrado por: Mark Peckham
- Duración: 6 h y 34 m
- Versión completa
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General4 out of 5 stars 88
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Narración:4.5 out of 5 stars 78
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Historia4.5 out of 5 stars 77
Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today’s tumultuous organizations. This new edition has been thoroughly revised and updated. As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs who relate key mentoring experiences in their lives. This hands-on guide takes the mystery out of effective mentoring.
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4 out of 5 stars
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Great tips and tools on mentoring
- De Hello en 01-14-23
De: Chip R. Bell, y otros
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The Buddha Walks into the Office
- A Guide to Livelihood for a New Generation
- De: Lodro Rinzler
- Narrado por: Lodro Rinzler
- Duración: 5 h y 43 m
- Versión completa
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General4.5 out of 5 stars 87
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Narración:4.5 out of 5 stars 76
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Historia4.5 out of 5 stars 75
The question "What do I want to do with my life?" is more difficult to answer for today's 20-somethings than it was for their parents - not only do today's jobs look different, but career paths are altogether less of a sure thing. It's in this modern context that Lodro Rinzler provides Generation Y with wisdom for approaching the whole issue of livelihood - not only how to find work, but how to bring compassion and meaning into the job once you’ve got it. It’s wisdom from the Buddhist tradition that works for anyone.
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4 out of 5 stars
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Not just applicable to work
- De Peter Burgos en 01-23-15
De: Lodro Rinzler
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Welcome to Management
- How to Grow from Top Performer to Excellent Leader
- De: Ryan Hawk, General Stanley McChrystal - foreword
- Narrado por: Ryan Hawk
- Duración: 7 h y 36 m
- Versión completa
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General4.5 out of 5 stars 47
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Narración:4.5 out of 5 stars 38
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Historia4.5 out of 5 stars 38
Every year, millions of top performers are promoted to management-level jobs - only to discover that the tactics that got them promoted are not the tactics that will make them effective in their new role. In Welcome to Management, Ryan Hawk provides practical, actionable advice and tools designed to ensure that transition is a successful one.
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5 out of 5 stars
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Excellent
- De JG en 10-15-23
De: Ryan Hawk, y otros
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Gravitas
- Communicate with Confidence, Influence and Authority
- De: Caroline Goyder
- Narrado por: Caroline Goyder
- Duración: 7 h
- Versión completa
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General4.5 out of 5 stars 72
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Narración:4.5 out of 5 stars 62
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Historia4.5 out of 5 stars 62
Have you ever wondered why some people earn attention and respect when they speak and others don't? The secret to their success can be summed up in one word: gravitas. In this revolutionary new book, leading voice coach and speaker Caroline Goyder reveals how to speak so others will listen. Through simple techniques to build your natural gravitas, you will learn how to express yourself clearly, with passion and confidence, to persuade, influence and engage listeners. By being grounded in your values and capabilities, you will gain the authority needed to make people sit up and pay attention.
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1 out of 5 stars
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This is not worth it - don’t spend the money
- De Travis Goff en 09-27-22
De: Caroline Goyder