Service recovery can turn dissatisfied customers into loyal patrons. In this video, Jason Littrell shares a strategic approach to guest feedback systems and staff incentives.

- Implementing micro Net Promoter Score surveys efficiently.

- Optimizing guest feedback and service through real-time responses.

- Automating staff rewards and gamification systems.

- Understanding and utilizing Q12 surveys for employee engagement.

- Developing a service recovery plan to foster long-term customer loyalty.

00:00 Quantifying q twelve survey for team sentiment.

06:44 Service recovery plan creates long-term customer loyalty.

07:50 "It's absolutely insane. See you next week."

Title: Innovative Guest Feedback Systems: "So specifically, how we can build in micro net promoter score surveys into every little interaction or as many interactions as is tasteful and as possible."

— Jason Littrell [00:00:15 → 00:00:25]

"Customer Service Efficiency": "In the rare occasion that that person is busy or or can't talk to you, then they're always gonna get a text back immediately."

— Jason Littrell [00:01:16 → 00:01:21]

"Quality Assurance in Customer Service:": "One is, like, this person was a dick. I was, like, you know, I'm not happy with the outcome of this call."

— Jason Littrell [00:01:52 → 00:01:56]

Exceptional Service Experience: "And then 5 means that this is an exceptional service, and I got more than fuzzies and, oh my god, take my money"

— Jason Littrell [00:01:56 → 00:01:57]

Internal Rewards Gamification: "If you accumulate 500 points, then you are going to get a benefit from this particular Jason. Or, like, or we're gonna send you on a trip, or we're gonna do we're gonna take you out to dinner, or something like that. Something something extra special for just being in a good mood all the time."

— Jason Littrell [00:02:45 → 00:03:01]

**Understanding Employee Sentiment**: "But we're gonna be able to tell the managers and leadership of a of a bar restaurant, of a group, exactly how well the staff is doing, or how much they like their jobs."

— Jason Littrell [00:03:53 → 00:04:04]

Customer First Hospitality: "And there are numerous studies that discuss, how well, how somebody feels in any particular day, if they're if they're if they have meaning in their work, how well they, while they serve their customers and never is it higher than in hospitality."

— Jason Littrell [00:04:04 → 00:04:20]

"Genuine Happiness Over Fake Positives": "We want people to be genuinely happy and and and serve people genuinely from the heart, but we also want them to be rewarded for that."

— Jason Littrell [00:05:31 → 00:05:35]

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