• 787: Pivoting Operations with Pivot Hotels

  • Jul 27 2024
  • Duración: 42 m
  • Podcast

787: Pivoting Operations with Pivot Hotels

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  • Resumen

  • Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

    Topics discussed include:

    Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

    The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.

    Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

    Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

    Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

    Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

    Visit NoVacancyNews.com to learn more!
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