Simon, Robin and Adam discuss one of Bookster's key pillars - a low barrier to entry.

In this episode of the Bookster podcast, Simon hosts Robin Morris, CEO and Co-founder, and Adam Aaron, Bookster's support lead.

Key takeaways

They delve into Bookster's ethos of maintaining a low barrier to entry for their holiday rental software.

This approach aims to simplify the client onboarding process, allowing users to swiftly set up and start using Bookster without traditional obstacles like setup fees or lengthy contracts.

Adam highlights the evolution of his role from managing a caravan site finder to focusing on customer support, underscoring Bookster's commitment to adaptability and client-centric service.

They discuss the challenges of this approach, such as potential mismatches with clients seeking solutions beyond property management.

Despite these, Bookster's strategy of fostering trust through accessibility and support appears pivotal in their journey.

The important bits

● [00:00] - Intro to Robin, Adam Aaron our Support Lead and the podcast

● [01:02] - What is Adam's role as a Support Lead?

● [02:50] - Providing a low Barrier to Entry

Key points covered

● How Adam moved to the Support Team

● What is a Low Barrier to Entry and some examples of these?

● What are disadvantages of having low Barriers of Entry?

● How does Bookster achieve the low Barrier of Entry for its' clients?

● Does a low Barrier to entry create a higher support burden?

● How does this build trust with clients?

● How does the size of the team impact how Bookster runs?

Next Episode

In the next episode will be looking further at how high quality support is at the heart of how Bookster provides its service.

• www.booksterhq.com
• www.booksterhq.com/features/136937-self-sign-up
• Smashing Your Holiday Rental Goals Podcast