Hadiya Nuriddin is the CEO and founder of Duets Learning and author of the new release, Quality Management in Learning and Development. In this episode, Hadiya breaks down what quality management really is and the misconceptions around it. Go beyond the limited “review process” mentality of checking for typos and broken links and learn how to think bigger by developing a quality management system that works toward the success of an organization. 

The conversation also covers the challenges L&D professionals face when it comes to collaborating on a quality management system across departments. Hadiya shares her expertise on incorporating evidence-based procedures, designing for accessibility, and user-generated content in quality management guidelines.

Resources

• Hadiya on LinkedIn: https://www.linkedin.com/in/hadiyanuriddin
• Book: https://www.td.org/book/quality-management-in-learning-and-development
• Duets Learning Website: https://www.duetslearning.com/
• Interlude Newsletter: https://www.linkedin.com/newsletters/interlude-7036192515565240321/

Matt Beane is an assistant professor in the Technology Management Department at UC Santa Barbara and the author of the groundbreaking book, The Skill Code: How to Save Human Ability in an Age of Intelligent Machines.

In this episode, we delve into leveraging technology and the "three Cs" of learning: Challenge, Complexity, and Connection. Matt also discusses the technological threats facing talent professionals, what it means to be a “shadow learner,” and practical strategies for protecting skill development in the age of artificial intelligence.

Resources:

• Matt’s Website: https://www.mattbeane.com/
• Matt’s Substack: https://substack.com/@mattbeane
• Matt’s LinkedIn: https://www.linkedin.com/in/mattbeane/
• Access Free Chapter: accidentaltrainer.theskillcodebook.com
• The Skill Code: https://www.amazon.com/Skill-Code-Ability-Intelligent-Machines/dp/0063337797

Karin Hurt and David Dye, CEO and President of Let’s Grow Leaders, join the podcast to discuss their newly released book, Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers. The duo shares practical communication techniques from their book to help start difficult workplace conversations.

They empower listeners with a framework for handling any conflict conversation: the “Four Dimensions of Constructive Conflict.” Enjoy the episode now to learn more about the 4-Cs and how to inject powerful phrases into your organization when navigating common workplace challenges, such as overwhelming workloads, matrixed teams, and difficult bosses.

Resources:

• Let’s Grow Leaders: https://letsgrowleaders.com/
• Powerful Phrases Book: https://letsgrowleaders.com/conflict-phrases-book/
• Asking for a Friend Newsletter: https://www.linkedin.com/newsletters/asking-for-a-friend-6850036657530507264/
• Collaborative Conversations Guide: https://letsgrowleaders.com/conflict-and-collaboration-resource-center/
• Synergy Stack: https://letsgrowleaders.com/team-collaboration-synergystack/
• Karin’s LinkedIn: https://www.linkedin.com/in/karin-hurt-7ab25910/
• David’s LinkedIn: https://www.linkedin.com/in/davidmdye/