Hadiya Nuriddin is the CEO and founder of Duets Learning and author of the new release, Quality Management in Learning and Development. In this episode, Hadiya breaks down what quality management really is and the misconceptions around it. Go beyond the limited “review process” mentality of checking for typos and broken links and learn how to think bigger by developing a quality management system that works toward the success of an organization. 

The conversation also covers the challenges L&D professionals face when it comes to collaborating on a quality management system across departments. Hadiya shares her expertise on incorporating evidence-based procedures, designing for accessibility, and user-generated content in quality management guidelines.

Resources

• Hadiya on LinkedIn: https://www.linkedin.com/in/hadiyanuriddin
• Book: https://www.td.org/book/quality-management-in-learning-and-development
• Duets Learning Website: https://www.duetslearning.com/
• Interlude Newsletter: https://www.linkedin.com/newsletters/interlude-7036192515565240321/

Matt Beane is an assistant professor in the Technology Management Department at UC Santa Barbara and the author of the groundbreaking book, The Skill Code: How to Save Human Ability in an Age of Intelligent Machines.

In this episode, we delve into leveraging technology and the "three Cs" of learning: Challenge, Complexity, and Connection. Matt also discusses the technological threats facing talent professionals, what it means to be a “shadow learner,” and practical strategies for protecting skill development in the age of artificial intelligence.

Resources:

• Matt’s Website: https://www.mattbeane.com/
• Matt’s Substack: https://substack.com/@mattbeane
• Matt’s LinkedIn: https://www.linkedin.com/in/mattbeane/
• Access Free Chapter: accidentaltrainer.theskillcodebook.com
• The Skill Code: https://www.amazon.com/Skill-Code-Ability-Intelligent-Machines/dp/0063337797

Karin Hurt and David Dye, CEO and President of Let’s Grow Leaders, join the podcast to discuss their newly released book, Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers. The duo shares practical communication techniques from their book to help start difficult workplace conversations.

They empower listeners with a framework for handling any conflict conversation: the “Four Dimensions of Constructive Conflict.” Enjoy the episode now to learn more about the 4-Cs and how to inject powerful phrases into your organization when navigating common workplace challenges, such as overwhelming workloads, matrixed teams, and difficult bosses.

Resources:

• Let’s Grow Leaders: https://letsgrowleaders.com/
• Powerful Phrases Book: https://letsgrowleaders.com/conflict-phrases-book/
• Asking for a Friend Newsletter: https://www.linkedin.com/newsletters/asking-for-a-friend-6850036657530507264/
• Collaborative Conversations Guide: https://letsgrowleaders.com/conflict-and-collaboration-resource-center/
• Synergy Stack: https://letsgrowleaders.com/team-collaboration-synergystack/
• Karin’s LinkedIn: https://www.linkedin.com/in/karin-hurt-7ab25910/
• David’s LinkedIn: https://www.linkedin.com/in/davidmdye/

Katy Chandler, the VP of Talent Management at DuraServ, developed an internal credentialing program to train her industry’s frontline technicians more efficiently and effectively.

Katy shares how the program evolved to become a talent recruiting and retention tool by creating a visible career path for both new and experienced employees. She reveals the lessons she’s learned and the progress made with each new iteration— from creating flexibility for different skill levels and adding new technology to avoiding scope creep, assessing the capability to sustain the program, and achieving stakeholder buy-in and end-user satisfaction.

Resources:

• Katy Chandler on LinkedIn: https://www.linkedin.com/in/katy-chandler
• DuraServ Website: https://duraservcorp.com/
• DuraServ LinkedIn: https://www.linkedin.com/company/duraserv/

In an era of technological disruption, the skill gaps craze continues to grow for many organizations. Bob Mosher, CEO of APPLY Synergies joins the podcast to offer an alternative way to think about skill building.

In this episode of Accidental Trainer, Bob discusses how aligning on the definition of “skill” is a crucial first step, the undervalued role of applying upskilling into the context of the work, and the advantage of a performance-first mindset. Bob also shares the lessons learned from the competency-based model trend and how to increase skill application post-training.

Resources:

• Bob on LinkedIn: https://www.linkedin.com/in/bmosher
• 5MomentsofNeed.com

Global leaders agree that many people across the world are feeling the impact of a “loneliness epidemic.” Speaker, author and thought leader Devin Hughes discusses the state of human connection and how loneliness affects employee productivity on this episode of the Accidental Trainer Podcast.

Devin offers solutions for leaders struggling to approach the topic of loneliness with their team, how L&D can foster opportunities for connection, and improve the psychological safety of the organization’s culture. Check out the podcast for more insight into overcoming loneliness.

Resources:

• Devin on LinkedIn: https://www.linkedin.com/in/
• Devin’s Website: https://devinchughes.com/
• Devin’s Twitter/X: https://twitter.com/DevinCHughes
• Devin’s Instagram: https://www.instagram.com/devinchughes/?hl=en
• Devin’s Books on Amazon: https://www.amazon.com/stores/Devin-C.-Hughes/author/B008MEKDXU?ref=dbs_a_mng_rwt_scns_share&isDramIntegrated=true&shoppingPortalEnabled=true

Elaine Lin Hering is a facilitator, communications coach, and author of the newly released Unlearning Silence. An expert on using your voice in the workplace, Elaine unpacks several major themes from her book, common challenges facing trainers, cultivating awareness around learned silence, and empowering others to speak up.

Elaine offers practical advice for finding your authentic voice and navigating and mitigating direct speech. She also shares the basics of her “Three Buckets” framework and Little Experiments Method and how to implement them into a team’s culture. Listen for Elaine’s thought-provoking ideas to dismantle your own learned silence.

Resources:

• Elaine Lin Hering on LinkedIn: https://www.linkedin.com/in/elainelinhering/
• Elaine’s website: https://elainelinhering.com/
• Unlearning Silence: How to Speak Your Mind, Unleash Talent, and Live More Fully: https://elainelinhering.com/book/
• Elaine’s Newsletter: https://hello.elainelinhering.com/newsletter
• Elaine’s Instagram: https://www.instagram.com/elainelinhering/