Episodios

  • Embracing Transitions, Resilience, and Leadership with Hacia Atherton
    Nov 27 2025

    In this inspiring episode, Michael welcomes leadership expert, author, and advocate Hacia Atherton to discuss her remarkable journey of reinvention, resilience, and impact. Hacia shares how a profound sense of peace during a 2023 visit led her to relocate from Australia to Florida. Her decision was shaped by speaking engagements, meeting her publisher, falling in love, and listening deeply to her own intuition as she entered a new chapter of life. Through her work with Empowered Women in Trades, she encourages others to embrace transitions with courage and authenticity.

    From Trauma to Triumph Through Positivity

    Hacia opens up about the devastating equestrian accident that left her with multiple fractures and nerve damage, and the powerful healing journey that followed. Drawing from positive psychology, she transformed her experience into a mission to help others thrive in their careers and lives. Michael relates through his own health scare, a heart attack at age 40, and they discuss how gratitude, mindset, and resilience can reshape recovery and fuel a renewed purpose.

    Women in Trades: Breaking Barriers and Building Pathways

    The conversation dives into Hacia’s deep connection to the trades, shaped by her upbringing in a family plumbing business. After a welding accident first introduced her to the field, she realized the potential for women to thrive in these roles. Hacia identifies the barriers many women face entering trades careers and explains her work in bridging the gap between employers and female candidates. Her insights highlight the importance of industry awareness, supportive workplace cultures, and empowering women to step confidently into male-dominated fields.

    Leadership, Culture, and Hacia’s New Book

    Michael and Hacia explore the themes in her new book, "The Billion Dollar Blind Spot," which examines workplace culture and how it impacts retention, engagement, and overall performance. They discuss what it means to lead with empathy, positivity, and psychological safety, especially within industries where women have historically been underrepresented. Hacia reflects on her personal leadership journey and the importance of cultivating environments where everyone feels valued. The episode also touches on her excitement about experiencing her first Thanksgiving in the United States.

    Links & Resources

    Website: https://www.haciaatherton.com/ LinkedIn: https://www.linkedin.com/in/haciaatherton/ Instagram: https://www.instagram.com/hacia.atherton/ YouTube Interview: https://www.youtube.com/watch?v=fFNDhI9g0AY Media features: • RMIT • She’s The Boss • The Sydney Morning Herald • The Canberra Times • Steel Blue • Cover Entrepreneur • Women’s Agenda • Daily Mail

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    34 m
  • Reimagining Hybrid Work: How Saskia Neuner with Seatti is Transforming the Modern Workplace
    Nov 26 2025

    How can companies make hybrid work seamless, engaging, and stress-free? Michael sits down with Saskia to explore Seatti — a workplace management software designed to help organizations optimize office usage, enhance collaboration, and make hybrid work truly work.

    Key Topics & Talking Points Hybrid Work Management Software Overview

    Saskia shared how her company created Seatti, an innovative workplace management platform that helps organizations manage hybrid work environments. Originally built before the pandemic, Seatti addressed early challenges of coordinating office space and desk usage. Over time, it evolved to include social nudging and meetup features that encourage in-person connections and make returning to the office a positive experience. The goal: to improve visibility into office resources, eliminate friction, and make the workday smoother for everyone.

    Efficient Office Resource Booking System

    Michael reflected on how efficient workplaces function when spaces are booked in advance, much like reserving a vacation rental. This approach minimizes frustration, breaks down silos, and ensures that rooms and equipment are used purposefully. Together, Michael and Saskia emphasized that a well-organized office experience increases employee satisfaction and motivates people to return to shared spaces.

    Office Transition and Employee Engagement

    The conversation turned to the challenges of bringing employees back after extended remote work. Michael and Saskia discussed how physical environments impact culture and engagement. They stressed that a thoughtfully designed office experience can reenergize teams, foster collaboration, and strengthen culture — provided there’s a balance between flexibility and structure.

    Work-Life Balance and Remote Productivity

    Michael discussed the ethics and realities of working remotely, touching on how flexible workdays often blend personal and professional responsibilities. He underscored the importance of creating fulfilling work experiences where both employee well-being and customer satisfaction are prioritized. The pandemic revealed that when silos are removed and systems are well-designed, productivity and collaboration naturally improve.

    Flexible Work Models: Challenges and Solutions

    Michael and Saskia unpacked the mindset shifts needed for organizations to truly embrace flexible work. Saskia noted that fear and outdated managerial habits often slow progress, while Michael warned that rigidity leads to obsolescence. They agreed that younger generations value flexibility over salary, and that trust and training are essential for leaders to manage effectively in a hybrid world.

    Software Integration and Content Distribution

    To close, Saskia discussed Seatti’s seamless integration into platforms like Microsoft Teams, making hybrid work coordination intuitive and accessible. Michael praised Seatti’s approach and confirmed that details about the software would be included in the episode’s show notes for listeners interested in exploring the tool.

    Episode Summary

    This episode explores the future of hybrid work through technology, culture, and leadership. Michael and Saskia dive into the tools and mindsets shaping how we collaborate, create, and connect in a post-pandemic world. Whether you’re an HR leader, facilities manager, or remote-first founder, this conversation offers practical insights on building flexible systems that empower people and optimize performance.

    Resources Mentioned

    Learn more about Seatti: https://www.linkedin.com/in/saskia-neuner-1b71a9154/

    https://www.linkedin.com/company/seatti/

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    23 m
  • Alison Dixon on Cybersecurity and AI: Navigating Risk and Responsibility in a Digital Age
    Nov 25 2025
    The Cybersecurity Landscape in Austin

    In this episode, Alison Dixon shares insights into the fast-evolving cybersecurity environment in Austin, Texas. She discusses the rising importance of protecting both personal and corporate data amid growing cyber threats, emphasizing the dual challenge of convenience versus protection. Alison and Michael explore how AI complicates the landscape—accelerating innovation but also introducing new vulnerabilities. They underscore the urgent need for smarter, password-free security solutions and thoughtful tech adoption that prioritizes user safety.

    AI Integration with Intention

    Michael and Alison explore the importance of deliberate, strategic integration of AI into business operations. They agree that AI should serve genuine business value, not simply act as a marketing add-on. Clear processes and structured systems must precede AI adoption to avoid inefficiencies. Michael points out that transparency in AI systems, such as chatbots identifying themselves and providing human contact options, can significantly enhance customer trust. Both emphasize the need for balance, restraint, and purpose when embracing new technologies.

    Balancing AI Budgets and Cybersecurity Priorities

    The conversation turns to the tension between investing in AI and maintaining strong cybersecurity foundations. Alison warns that over-investing in AI while cutting cybersecurity budgets increases the risk of attacks like phishing and ransomware. Michael shares a real-life story about a senior manager’s phone hack that illustrates the importance of vigilance and response protocols. Alison reinforces the need for proactive defenses and risk-reduction strategies rather than reactive training.

    AI Voice Scams and Public Awareness

    Michael recounts a growing trend of AI-driven voice scams, where criminals mimic loved ones’ voices to exploit victims. He shares a case involving an elderly Toronto couple who lost nearly $100,000 to a voice fraud scheme, stressing the importance of using family “safe words” to verify identity. The discussion underscores how easily anyone—public figure or private citizen—can become a target, highlighting the growing sophistication of AI misuse.

    Human Factors and Preventive Strategies

    Alison and Michael discuss why human behavior remains the weakest link in cybersecurity. They argue that education alone is insufficient and that organizations should focus on eliminating risk exposure through stronger systems and policies. Practical steps such as multi-factor authentication, unique passwords, and an “assume it’s fake” mindset can dramatically reduce vulnerability. Alison notes that leadership accountability and proactive system design are the true foundations of digital safety.

    The Role of Two-Factor Authentication and Holiday Vigilance

    In closing, Michael and Alison revisit the vital role of two-factor authentication (2FA). While it adds a few extra seconds to login, they agree it is a small price for peace of mind. They also caution that the holiday season often brings a spike in cyberattacks, as people let their guard down. Their message is clear: cybersecurity is not just about technology—it’s about disciplined habits, awareness, and making security a leadership priority.

    Alison Dixon, the Chief Customer Experience Officer at Portnox, a leading zero trust network access control platform. Alison is at the forefront of shaping how technical, high-stakes industries like cybersecurity can deliver world-class customer experiences.

    With a background that spans HR, Sales Enablement, and IT, she brings a uniquely holistic view to customer success—balancing strategy, empathy, and execution. At Portnox, she’s led the charge in transforming onboarding into a competitive advantage, expanding CX beyond support, and building programs that reduce churn and drive long-term value.

    LinkedIn: https://www.linkedin.com/in/alison-dixon-msod/

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    27 m
  • Adapting to the Video Content Era with Ryann Liebl
    Nov 24 2025

    In this episode, Michael sits down with Ryann to explore the evolving landscape of marketing and the undeniable rise of video content. Ryann shares her experience working with Fortune 500 companies to produce everything from commercials and documentaries to HR training videos, while Michael highlights the growing demand for dynamic, story-driven content that connects brands with younger audiences. Together, they discuss why video and social media are no longer optional. They are essential.

    The conversation dives into the challenges businesses face when creating content, especially with limited bandwidth or resources. Ryann explains how her agency, Light Touch Media Group, acts as an extension of in-house teams, delivering both urgent content solutions and long-term strategy. Michael and Ryann also emphasize the importance of carefully vetting marketing providers, avoiding costly missteps, and balancing AI-driven support with the human creativity that fuels authentic storytelling.

    Michael brings his own perspective, sharing how renegotiating contracts once saved a nonprofit $250,000 in overhead costs. Those funds were redirected into new programs. He also underscores the role of storytelling in business success, from Kmart Australia’s detailed brand story to overlooked industries struggling to recruit due to weak branding efforts.

    This episode is packed with practical insights on adapting to today’s video-driven world, outsourcing effectively, and making marketing a top priority even when budgets are tight.

    lighttouchmg.com

    Instagram: https://www.instagram.com/lighttouchmediagroup/

    LinkedIn: https://www.linkedin.com/company/lighttouchmg/posts/?feedView=all

    Ryann LinkedIn: https://www.linkedin.com/in/ryann-liebl-488887240/

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    29 m
  • Gerry Hays on How Community-Driven Investing and AI Are Transforming Startup Funding: The Doriot Model Explained
    Nov 21 2025
    AI Startup Funding Models Gerry Hays, a professor of venture capital with 21 years of experience and a history of investing in 75 startups, discussed his work in supporting founders to create AI-focused startups through a grant-based funding model. He explained their "Venture Staking" system, which allows individuals to invest small amounts of money in startups early on, with the potential to earn 10x returns if the company succeeds. Michael shared his experience working in IT during the dot-com era and emphasized the importance of accessible funding for new businesses, highlighting how Gerry's approach provides an alternative to traditional VC funding by building a community of potential investors. Community-Driven Investment Transformations Michael and Gerry discussed the transformative power of community-driven investing, emphasizing its potential to foster genuine interest and engagement in ventures beyond mere financial returns. Michael highlighted how such investments create a sense of belonging and collaboration, comparing it to cheering for a team, while Gerry stressed the future importance of community and networks in startups, contrasting them with easily replicable software. They agreed that early participation in ventures offers significant advantages, including learning opportunities and potential financial gains, as well as the chance to be part of a community that drives innovation and growth. Alternative Investments: Volatility and Returns Michael discussed the high volatility and potential for significant returns in alternative investment platforms, contrasting them with traditional stock markets where 52% of Fortune 500 companies from 2000 have since disappeared. He emphasized the transformative nature of current market shifts and the importance of active engagement in investments, which fosters community and deeper research. Michael highlighted how such platforms encourage users to delve into detailed analysis, unlike the surface-level engagement often seen on social media. AI and Entrepreneurship Growth Strategies Michael and Gerry discussed the value of experience in entrepreneurship and the importance of regular updates to investors for accountability. They highlighted how AI, like previous tools like the internet, can enhance business operations but should be used as a tool rather than a replacement for human expertise. Gerry emphasized the potential for small investments in innovative businesses to grow significantly, citing the rise of no-code tools and AI as enablers of this transformation. Adapting to Startup Challenges Michael and Gerry discussed the importance of adaptability and risk-taking in the startup world, using examples like Pets.com and Comscore Networks to illustrate the challenges and opportunities faced by early-stage companies. Gerry explained the unique features of Dorio.com, a platform that allows non-accredited investors to test the waters and gain insights into startups before making larger investments. They emphasized the value of calculated risk-taking and the platform's ability to make venture capital more accessible to a wider audience. Michael encouraged listeners to explore Dorio.com as a potential holiday gift or investment opportunity. About Gerry Hays Gerry Hays is redefining how startups are funded—and who gets to participate. As the founder of Doriot and the creator of VentureStaking™, a patent-pending investment model, Gerry is challenging the traditional venture capital system and opening the door for everyday people to invest in high-growth startups—without needing to write a five-figure check or place risky early bets. With more than 25 years of experience as a serial founder and startup investor, Gerry has successfully launched, scaled, and exited multiple companies. He’s taught entrepreneurial finance and venture capital at Indiana University’s Kelley School of Business, where he mentored hundreds of emerging founders across the globe. Gerry is also the author of the 5-star-rated book, The First-Time Founder’s Equity Bible, a practical guide that demystifies equity structures and funding for new entrepreneurs. He created Fantasy Startup®, the world’s #1 startup investing simulation with over 14,000 downloads. And in his push to democratize access to private markets, he developed the QAI (Qualified Accredited Investor) Certification, empowering non-traditional investors to confidently and knowledgeably enter the world of private equity. But Gerry’s mission goes far beyond credentials. Through Doriot and the VentureStaking™ model, he’s flipping the script on startup investing. Instead of gambling early like traditional angels or waiting for IPO access on Wall Street, investors can now earn the option to invest in startups once they've begun to succeed—radically lowering risk and broadening participation. This isn’t crowdfunding. It’s a smarter, more inclusive, and capital-efficient way to back innovation—and ...
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    29 m
  • Deep Dive: The Loyalty Illusion: Customer Experience Survey 2025 from PwC
    Nov 20 2025
    Understanding the Modern Customer Experience: A Guide for Aspiring Professionals 1.0 Introduction: The Great Customer Experience Divide In today's competitive market, the customer experience isn’t just a part of the brand; it is the brand. Every interaction, from a first glance at a social media post to a final click on a purchase button, serves as a referendum on a company's value and trustworthiness. Get it right, and you build loyalty. Get it wrong, and customers will walk away without a second thought. 1.1 The Loyalty Illusion A significant conflict is brewing between how businesses perceive customer loyalty and how customers actually feel. This "loyalty illusion" creates a dangerous blind spot for executives who believe they are succeeding while their customer base is quietly eroding. Executive Belief Consumer Reality ~90% of executives believe customer loyalty has grown in recent years. Only 40% of consumers feel they have become more loyal to brands. This perception gap isn't just a difference of opinion; it's a direct threat to revenue. "About nine out of 10 [executives] say customer loyalty has grown in recent years, but only four in 10 consumers say the same." The business risks of this blind spot are clear: 52% of consumers have stopped buying from a brand due to a bad product or service experience, and 29% have abandoned a brand due to poor customer experience. To close this gap, companies must first understand the entire modern customer journey, which starts long before a customer ever visits a website or store. 2.0 The Customer Journey: From First Glance to Final Click 2.1 Redefining the Starting Line Customer loyalty no longer begins at a company's digital or physical front door. It's now seeded much earlier in what can be called the "experience supply chain"—the connected sequence of interactions that moves a person from curious to committed. This journey often starts in the realm of indirect influence. Key "indirect influence" touchpoints include: A friend’s recommendationA discussion thread on RedditA product review on an independent site While price remains the single most significant factor for 69% of consumers when making a purchase decision, mastering these early stages of discovery and influence is critical for building the long-term commitment that defines true loyalty. 2.2 What Brands Can Do To win customers in this new landscape, brands must adopt a more holistic and proactive approach to the customer journey. Analyze the Journey: Use data analytics and AI to forensically examine every step of the customer life cycle. This allows you to identify and fix points of friction before they drive potential customers away.Embrace New "Front Doors": Treat online comment threads, product comparison sites, and even AI-generated search results as strategic entry points to your brand. These platforms are where modern discovery happens.Ensure Consistency: Align every touchpoint—from social media chatter to post-purchase support—with a cohesive brand narrative. This consistency builds the trust necessary for a customer to move from awareness to action. Understanding the full customer journey is the first step. The next is understanding what customers truly expect from a brand during that journey. 3.0 Beyond the Basics: What Customers Truly Value 3.1 Table Stakes vs. True Delight In the modern marketplace, fundamentals like fair pricing and product quality are no longer differentiators. They are simply "table stakes"—the minimum cost of entry to compete. The real opportunity for brands lies in their ability to layer personalized, meaningful value on top of these basics to create moments of true delight. Factor Considered a Minimum Expectation (%) Considered a Bonus (%) Good value for price 77% 19% Product/service quality 76% 20% Transparent business practices 58% 35% Personalized experiences 17% 62% However, many companies are struggling to keep up. A staggering 70% of executives feel that customer expectations are evolving faster than their company can adapt. This widening gap creates a significant risk of eroding customer trust and losing business to more agile competitors. 3.2 The Generational Lens Customer expectations are not one-size-fits-all; they vary significantly across generations. A strategy that delights one demographic may alienate another. Brands must segment their approach to meet these diverse needs. Boomers: This group is generally less likely to be influenced by a brand's social media presence or its sustainability efforts.Millennials and Gen Z: In contrast, these younger consumers pay close attention to a brand's values, online activities, and social impact. Successfully meeting these varied and rapidly evolving expectations increasingly involves technology, particularly Artificial Intelligence. 4.0 The AI Paradox: A Tool for Help and Hindrance 4.1 High Ambition, High Anxiety Artificial Intelligence represents the new frontier in customer engagement, but its ...
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    14 m
  • Roberta Ravella On Finding Joy and Curiosity in Life and Work
    Nov 20 2025
    Finding Joy Through Lifestyle Change

    Roberta shared her mission to help people rediscover joy and fulfillment by believing that change is possible. She explained how many individuals stay stuck in pain because they cannot envision a different reality. Michael reflected on his own journey, describing how meaningful work has been a powerful source of joy. Together, they encouraged listeners to evaluate their daily habits and make small, intentional shifts that lead to a more fulfilling life.

    Embracing Career Transitions with Curiosity

    Michael opened up about his unconventional career path, from accounting to IT to non-profit leadership, before founding Breakfast Leadership Network. Roberta emphasized that people often view career changes through a lens of judgment or failure rather than exploration. She invited listeners to reconnect with curiosity and imagination instead of constantly chasing the next milestone. Both agreed that fulfillment comes from living with intention, not from accumulating achievements.

    Curiosity and Career Growth

    Michael described how curiosity has shaped his career decisions, allowing him to adapt and thrive across industries. Roberta expanded on the connection between burnout and curiosity, explaining that chronic stress can suppress creativity and focus. She emphasized that rest and nervous system recovery are essential steps toward reigniting curiosity and personal growth.

    Managing Stress in the Mortgage Industry

    The conversation turned to burnout in high-pressure fields like the mortgage industry. Michael and Roberta discussed how identity and self-worth often become tied to professional success. Roberta shared her experience of losing her job during the 2008 market collapse and the emotional toll it took on her confidence. Michael noted that while workplace stress is real, much of it stems from internal expectations. They encouraged listeners to replace fatigue with curiosity and focus on what can be controlled.

    Rebuilding Self-Worth After Burnout

    Roberta opened up about how losing her career led to deep questions about identity and purpose. Michael shared that his own journey through adversity helped him rediscover meaning and direction. They agreed that personal growth requires reflection and a willingness to define happiness on one’s own terms. Both highlighted the importance of mindset ownership and the courage to rebuild with clarity.

    Embracing Joy in Business

    Michael and Roberta concluded with a discussion on the intersection of joy, curiosity, and entrepreneurship. Drawing insights from Roberta’s book Open for Business, they explored how business owners can integrate playfulness, experimentation, and authenticity into their work. They encouraged listeners to pursue their goals with curiosity rather than fear, reminding them that joy is not the absence of struggle—it is the presence of purpose.

    Episode Theme: Rediscovering joy, curiosity, and fulfillment by embracing change, managing burnout, and building a mindset of exploration in both work and life.

    Related Links:

    • BreakfastLeadership.com/blog – Articles on leadership, burnout recovery, and workplace culture.

    • The Joy Experiment – Learn more about Roberta’s work helping people find joy and meaning through lifestyle transformation.

    Helping Women Build a Life & Business Rooted in Joy, Ease, and Aligned Success Roberta Gill Ravella is the visionary behind The Joy Experiment—a transformative framework designed to help women step out of struggle and into a life and business filled with joy, ease, and flow. Drawing from her decades of experience in sales, marketing, entrepreneurship, and personal development, Roberta helps clients rewrite the rules of success by leading with alignment, worthiness, and purpose. After years of chasing achievement through hustle and burnout, Roberta asked a powerful question: What if success didn’t have to be so hard? That question sparked the creation of The Joy Experiment, a values-based coaching approach that guides women to reconnect with their core, simplify their path to growth, and build success that feels just as good as it looks. Roberta works with purpose-driven women entrepreneurs, creatives, and leaders who are ready to replace self-doubt with self-trust, confusion with clarity, and pressure with peace. Her message is a refreshing antidote to hustle culture—and a rallying cry for those seeking a more intentional, fulfilling way to grow. When she’s not coaching or speaking, you’ll find Roberta exploring the mindset shifts that turn burnout into balance and teaching others how to lead with joy, not just chase it.

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    33 m
  • Erik Braund on Reimagining Remote Work: How Katmai Tech Brings Human Connection to the Virtual Office
    Nov 19 2025
    Episode Overview

    In this episode, Michael D. Levitt sits down with Erik Braund, CEO of Katmai Tech, to explore how immersive 3D virtual collaboration is transforming the future of work. Katmai’s groundbreaking platform redefines remote interaction by combining video presence with spatial freedom—creating an environment that mirrors the energy and spontaneity of a physical office.

    Inside Katmai’s Virtual Collaboration Platform

    Erik explains how Katmai bridges the gap between traditional video conferencing and in-person work. Unlike static grid calls, Katmai enables users to move freely in a 3D virtual space, sparking natural, spontaneous conversations. The result?

    • A 70% reduction in standing meetings for users

    • Average engagement of 23 hours per week—nearly double the time people typically spend on Zoom or Teams

    • Shorter, more meaningful interactions, averaging 15 minutes among small groups

    Erik shares how these immersive environments foster authentic collaboration, serendipitous moments, and stronger team culture—elements often lost in remote work setups.

    The Power of Remote Work Flexibility

    Michael builds on the conversation by highlighting the evolving nature of work. He references insights from leaders like Jamie Dimon, exploring how workplace flexibility enhances autonomy, engagement, and performance. Michael notes that trust and choice are central to preventing burnout and driving productivity.

    He humorously recalls a company that had to schedule a meeting—ironically—to discuss having too many meetings, reinforcing the idea that tools like Katmai can make communication more efficient and human-centered.

    Balancing Efficiency and Well-Being

    Erik and Michael dive into the psychology of remote work, discussing the pitfalls of multitasking and blurred boundaries. Both stress the need for intentional systems that support focus and well-being.

    Erik explains how Katmai’s user-friendly interface helps teams stay connected without overwhelming them with constant pings or apps. The platform promotes mindful communication, encouraging quick, productive exchanges rather than endless calls.

    Michael connects this to his Breakfast Leadership Network philosophy, emphasizing that burnout prevention begins with designing work environments—virtual or physical—that support energy, creativity, and balance.

    Key Takeaways
    • Immersive collaboration is redefining remote culture by bringing “office energy” online.

    • Flexibility and autonomy are critical to engagement and performance.

    • Meeting reduction and better-designed communication tools lead to happier, more focused teams.

    • Technology should enhance human connection, not replace it.

    Links & Resources

    • Learn more about Katmai Tech: https://www.katmaitech.com

    • Related reading on burnout, leadership, and workplace culture: BreakfastLeadership.com/blog

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    23 m