Higher education communication is no longer a marketing function. It is a strategic discipline shaped by political pressure, governance risk, and real-time public scrutiny.

In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with David Maffei, Senior Vice President and General Manager of the Americas at Staffbase, about how university presidents and boards must rethink how communication functions inside their institutions under today's crisis-driven conditions.

Drawing on more than two decades of enterprise and higher education communications leadership, Maffei explains why internal communication now determines external credibility, why preparedness is the defining variable in crisis response, and how fragmented communication structures quietly undermine institutional trust. The discussion also explores how technology and AI amplify leadership discipline rather than replace it, and why presidential communication can no longer be delegated.

This conversation is especially relevant for presidents, boards, and senior leadership teams navigating political pressure, public scrutiny, and rising expectations for transparency, alignment, and trust.

• Why internal communication now drives external brand credibility
• How crisis preparedness exposes governance strength or weakness
• Why internal notification must come before public announcements
• How political pressure reshapes presidential communication risk
• Why communication is now a core presidential competency
• The role of ego management in institutional leadership
• How siloed communication tools fracture institutional alignment
• Why unified board and presidential signaling protects credibility
• How technology and AI magnify leadership discipline
• Why communication is now embedded inside strategy, not downstream from it

1. Preparedness determines whether crisis strengthens or destabilizes trust.
2. Internal communication discipline now shapes external credibility in real time.
3. Unified signaling between presidents and boards is no longer optional.

This episode offers practical, governance-level insight into why communication performance is now inseparable from institutional performance — and how higher education leaders can protect credibility under sustained pressure.

Read the transcript or extended show summary:
https://changinghighered.com/higher-education-communication-strategy-crisis/

#HigherEducation #HigherEducationPodcast #UniversityLeadership #HigherEdCommunication

Higher education is facing a growing disconnect between public perception and the realities of campus life. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Peter Murphy Lewis, CNN political analyst, filmmaker, and director of People Worth Caring About, about how institutions can reclaim their narrative and rebuild trust through authentic human stories.

This conversation is especially relevant for presidents, trustees, and senior leaders navigating public skepticism, political pressure, and communication environments where external voices often define higher education's story.

• The forces driving negative public narratives about higher education
• How political rhetoric and social media distort campus realities
• Why families respond more strongly to human stories than to data or institutional claims
• How student and faculty voices build credibility across audiences
• Ways to adapt a single story for parents, prospective students, legislators, and alumni
• The importance of short-form storytelling for modern communication channels
• The CARE framework (Confront, Amplify, Reshape, Evergreen) for building narrative strategy

• How the documentary model helps institutions show their value through lived experience
• Using student and faculty stories to counter assumptions about campus culture
• Why a 45-second authentic clip can strengthen trust more than a polished statement
• How major industries changed public perception through narrative work (e.g., Formula One's "Drive to Survive")

1. Talk about the elephant in the room.
2. Talk about it through a story — show, don't tell.
3. Eat that elephant one bite at a time. You can start tomorrow with your cell phone or an intern. One day at a time. One bite at a time.

Read the transcript: https://changinghighered.com/reclaiming-the-higher-education-narrative/

#HigherEdLeadership #InstitutionalStrategy #HigherEducationPodcast

Higher education leaders are being asked to innovate faster than their institutions are built to move. This episode of Changing Higher Ed explores how presidents and boards can change that. Dr. Drumm McNaughton speaks with Erika Liodice, Executive Director of the Alliance for Innovation and Transformation (AFIT), about how institutions can strengthen their innovation capacity through futures thinking, cross-sector insight, and structured team-based planning.

Topics Covered:

• How futures thinking helps leaders anticipate demographic, workforce, and technology shifts
• Why innovation efforts fail without planning discipline and shared vision
• How AFIT institutions use cross-sector learning to improve student experience and operations
• What VR, AI, and immersive environments reveal about modernizing curriculum and applied learning
• How team-based learning accelerates decision-making and supports strategy execution
• Why a long-horizon strategy must be paired with near-term planning cycles
• How leaders can strengthen coordination across academic, student services, and operational units

1. Presidents and boards must anchor innovation in a future-oriented view of trends—environmental scanning, demographic forecasting, and technology signals should shape planning decisions.

2. Innovation succeeds when the right teams plan together. Cross-functional alignment and shared ownership accelerate execution and prevent fragmented efforts.

3. Institutions should treat innovation as an operational discipline tied to strategy, not a series of isolated pilots. Clear priorities, resource pathways, and coordinated leadership are essential.

Presidents, trustees, senior leadership teams, and academic and operational administrators responsible for strengthening institutional resilience, planning capacity, and innovation strategy.

Read the transcript: https://changinghighered.com/innovation-in-higher-education-adapt-foresight-planning-afit/

#HigherEducation #InnovationInHigherEd #HigherEducationPodcast

Accreditation trends and expectations are shifting under rising accountability pressures, financial constraints, and increased scrutiny of student outcomes. This episode of the Changing Higher Ed® podcast features Maria Toyoda, President and CEO of the WASC Senior College and University Commission (WSCUC), in a strategic conversation with Dr. Drumm McNaughton about how institutions can strengthen accreditation readiness and support stronger student success.

This episode is essential for presidents, provosts, trustees, and senior leaders responsible for accreditation, mission alignment, evidence systems, governance oversight, and long-term institutional resilience.

• How WSCUC evaluates institutional effectiveness, learning outcomes, and mission alignment
• The post-pandemic readiness gaps shaping student progression and support needs
• Program-level earnings, debt, default rates, and transparency expectations
• How institutional evidence must reflect the students served
• Financial pressures affecting academic quality, resource planning, and program viability
• Expectations for continuous improvement and documented assessment cycles
• The role of governance in sustaining accreditation and institutional credibility

• The Key Indicator Dashboard and how program-level data informs institutional planning
• Program earnings and debt trends affecting default risk after the repayment restart
• How military-connected learner documentation informs competency evaluation
• Institutions balancing support structures with financial pressures and staffing constraints
• Mission drift and its impact on planning, budgeting, and academic decision pathways

1. Institutions must understand their students clearly and align academic design, support systems, and assessment with documented learning needs.
   
   
2. Program-level debt, earnings, and completion patterns should drive decisions about program viability, financial planning, and long-term strategy.
   
   
3. Continuous improvement requires evidence-based action; leaders must ensure that learning assessment results lead directly to curricular and support refinements.

Read the transcript or the extended show summary:
https://changinghighered.com/how-wasc-is-shaping-the-future-of-accreditation-and-student-success/

#HigherEdLeadership #Accreditation #WSCUC

Improving how teaching happens in the classroom is one of the most effective ways to increase student retention, stabilize tuition revenue, and strengthen institutional reputation—yet most universities don't manage it strategically.

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with David Gooblar, Associate Professor at the University of Iowa and author of The Missing Course, about how teaching quality has fallen outside institutional oversight and what presidents and boards can do to make it a core part of strategic leadership.

They explore how governance structures, incentive systems, and faculty preparation create a blind spot that limits progress on student success. Gooblar and McNaughton outline what leadership can do to realign teaching, strategy, and accountability to improve learning and institutional performance.

Topics Covered:

• Why first-year GPA, driven by classroom experience, predicts retention and completion.

• How tenure and incentive systems discourage teaching innovation.

• The leadership role in integrating pedagogy into strategic and financial planning.

• Practical ways to invest in teaching infrastructure and faculty capacity.

• How governing boards can hold institutions accountable for the conditions that enable great teaching.

Why It Matters:
When institutions manage teaching with the same rigor as finance and enrollment, they see measurable gains in persistence, lower cost per graduate, and stronger mission credibility. Teaching quality is not just a faculty concern—it's a leadership lever for institutional performance.

Three Takeaways for University Presidents and Boards:

1. Make teaching measurable and managed. Track instructional quality alongside financial and enrollment metrics.

2. Align incentives with institutional goals. Reward teaching innovation in evaluation and promotion.

3. Invest in the conditions for learning. Fund the infrastructure and faculty capacity that make engagement and feedback possible.

Read the full episode summary and transcript:
https://changinghighered.com/real-cost-of-overlooking-teaching-quality-in-higher-ed/

#HigherEdLeadership #StudentSuccess #HigherEducationPodcast

Free speech on college campuses has become one of higher education's most volatile and defining challenges. In this episode, Dr. Drumm McNaughton talks with Dr. Sean Stevens, Chief Research Advisor at FIRE—the Foundation for Individual Rights and Expression—about findings from FIRE's newly released College Free Speech Rankings and the state of academic freedom, the growing political pressures on universities, and how presidents and boards can protect open dialogue in today's divided climate.

Topics Covered:

• Why FIRE expanded its mission beyond higher education and no longer stands for "Foundation for Individual Rights in Education."

• How FIRE's College Free Speech Rankings and Scholars Under FIRE survey measure tolerance and academic freedom nationwide.

• What the data shows about declining political tolerance among students and faculty.

• How government pressure is influencing faculty terminations and speech policies.

• The role of leadership in maintaining consistent, transparent free speech policies.

• Examples from Vanderbilt and Dartmouth showing how structured dialogue programs improve campus discourse.

Three Takeaways for University Presidents and Boards:

1. Establish and Communicate Bright Lines – Define clear speech policies and enforce them consistently across all viewpoints.

2. Stand Firm in Times of Controversy – Uphold principles of free expression even when political or donor pressure mounts.

3. Promote Civic Dialogue and Intellectual Diversity – Support programs that help students and faculty engage constructively across ideological divides.

Read the transcript or extended show summary: https://changinghighered.com/free-speech-on-college-campuses-fire-report/

#HigherEducation #FreeSpeech #FIRE

Host Dr. Drumm McNaughton welcomes Dr. Harrison Keller, president of the University of North Texas and former Texas commissioner of higher education.

This episode of the Changing Higher Ed podcast helps higher education presidents, boards, and senior leaders rethink how to connect institutional mission with workforce readiness. It explores how institutions can better align employer partnerships, faculty innovation, and experiential learning to ensure graduates gain both economic and civic value from their degrees.

Listeners will hear how the University of North Texas is translating statewide strategy into campus-level change—showing what's possible when leadership, faculty, and employers collaborate to strengthen outcomes for students and the workforce alike.

Keller shares how Building a Talent Strong Texas redefined higher education's value proposition by tying attainment goals to time-to-value, graduate earnings, and measurable student outcomes.

He also discusses UNT's Texas Talent Accelerator, faculty externships, and cross-campus structures that link curriculum, research, and employer engagement.

Together, these efforts demonstrate how thoughtful strategy, data-informed planning, and shared governance can create lasting institutional and workforce impact.

• Measuring value through outcomes and earnings using time-to-value analysis
• Aligning programs with workforce needs through employer partnerships and data
• Texas Talent Accelerator: coordinated collaboration across institutions
• Faculty externships connecting academic insight and workforce practice
• Embedding civil dialogue and collaboration into student learning

1. Use outcomes and earnings data to guide academic and financial strategy.
2. Build employer partnerships that sustain workforce readiness.
3. Support faculty collaboration and innovation through aligned governance and incentives.

Read the transcript: https://changinghighered.com/aligning-higher-ed-with-workforce-needs-and-student-value/

#HigherEdLeadership #StrategicPlanning #WorkforceReadiness #StudentOutcomes #HigherEducationPodcast

At one of the smallest graduate schools in the nation, a system built to serve just over a hundred students is redefining how higher education can grow. CUNY's Craig Newmark Graduate School of Journalism has proven that scale isn't the key to enrollment stability—structure is.

By integrating admissions, student affairs, career services, and alumni engagement into one cohesive unit, the school has created a holistic enrollment strategy and management model that continuously fills its pipeline while centering student success.

In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Colleen Leigh, Assistant Dean of Enrollment Management and Student Success at CUNY Journalism, about how this model works—and how any institution can apply its principles.

They discuss how cross-departmental collaboration, empathetic leadership, and data-informed decision-making can transform student outcomes, strengthen retention, and build lasting alumni engagement.

Topics Covered

• How CUNY Journalism unified admissions, student affairs, career services, and alumni engagement under one leadership structure
• What makes holistic enrollment management more sustainable than traditional recruitment-focused models
• How shared accountability and communication strengthen belonging and retention
• The role of empathy and equity in leading institutional change
• Why belonging—not policy—is the real driver of retention
• Using alumni engagement as a continuous extension of recruitment and career development
• How shared services allow small institutions to deliver enterprise-level results
• The role of data-informed and equity-driven strategies in student success
• How CUNY Journalism is expanding access through bilingual online and tuition-free programs
• What presidents and boards can learn about aligning mission, management, and measurable outcomes

Three Key Takeaways for Leadership

1. Student Success Is a System, Not a Silo
   Enrollment, retention, and alumni engagement are interdependent. Breaking down silos creates a self-sustaining pipeline that continuously reinforces institutional value.
2. Data and Equity Drive Smarter Decisions
   Evidence without equity misses the point. Data should inform which students thrive—and equity ensures that more of them can.
3. Empathetic Leadership Sustains Change
   In times of transition, empathy and communication hold institutions together. Listening builds trust, and trust drives performance.

Recommended For:
Presidents, boards, provosts, and senior enrollment leaders seeking sustainable systems that connect recruitment, student success, and alumni engagement across the student lifecycle.

Read the transcript:
https://changinghighered.com/holistic-enrollment-strategy-and-management/

#EnrollmentStrategy #StudentSuccess #HigherEducationPodcast