Giving Feedback Effectively with Tami Lyon

How can we deliver feedback in a way that makes it effective? One thing that can cause a lot of damage to people’s confidence and relationships with each other is giving and receiving feedback. Being able to deliver performance related feedback in a way that is both effective and welcomed, is an art unto itself.

In this episode, Tami Lyon joins Chris and Jordy to discuss strategies that we can all use to deliver feedback more effectively.

Tami Lyon, an executive leader, entrepreneur, and communication expert whose career spans leadership development, business growth, and the snow-sports industry. Tami currently serves as Director of Skier Services at Heavenly Mountain Resort, where she leads large-scale resort operations.

Tami shares how we can improve our ability to give feedback, especially in more difficult circumstances. These can include when there is a power dynamic working against us like when we are giving feedback to people who may be older or who may have more experience than us. Difficult situations can also include giving people feedback when they don’t believe they need it or they don’t want it.

Key Takeaways

How we can deliver feedback more effectively:

Start With the Right Mindset: Avoid being angry and confrontational. Instead, we should go in with the attitude that we are trying to help the people we are giving feedback to, to become better.

Communicate Intentions: When we communicate that our intention is to help people to become even better, it can take away any belief that we are just trying to put people down or to criticize them. This can reduce defensiveness and increase buy in.

Connect Feedback to Goals: Linking the feedback to the overall goal can also make it less personal and more objective. An example is having someone agree that they want to do something better and then linking feedback to achieving that objective.

Be Adaptable: It is really important to adapt our communication style to the person and the moment. Some situations call for a less direct, softer approach while some people prefer that we get to the point quickly.

Be Prepared: Knowing what we want to say beforehand can make the experience less stressful for us and can help us to convey more competence to the other person. There is nothing worse than fumbling your words or back tracking when giving important feedback.

Grow Model: G – this is what was your goal, R – this is what is the reality, or what is going on or has been happening, O – this is what options exist, W – this is what the way forward is or the plan.

SBI Model: Situation, behaviour, impact. Step 1: Describe the Situation. Step 2: Describe the behaviour you observed. Step 3: Describe what you thought or felt in reaction to the behaviour.

Consider Needs: Feedback is about building connection. Building strong connections between people requires that we understand who they are, what their needs are and what they need to accomplish.

Guest Bio

Tami Lyon, an executive leader, entrepreneur, and communication expert whose career spans leadership development, business growth, and the snow-sports industry. Tami currently serves as Director of Skier Services at Heavenly Mountain Resort, where she leads large-scale resort operations. She has served as a fractional CEO and executive advisor, and helped organizations transform strategy, culture, and performance. With a master's degree in communication and experience leading more than 14,000 learning experiences for over 100,000 people, she's passionate about leadership, team development, and the transformative power of effective communication.

Guest Links & Resources:

Heavenly Mountain Resort: https://www.skiheavenly.com

GROW Model: https://www.mindtools.com/your-toolkit/coaching-goals/grow-model/

SBI Model: https://www.ucalgary.ca/hr/training-development/connect-perform/one-one-meetings/sbi-model

Follow or Subscribe

Don’t forget to follow the show!

Share & Social Links

https://linktr.ee/deliveringadventure

People have been recording their adventures for tens of thousands of years. From cave drawings, to songs, to cell phone selfies and GoPro videos. Wanting to have a record of our achievements has always been a very human need.

Capturing our adventures is an integral part of the experience that helps us to tell the story of what happened. When done well, it can add value to an experience and depending on how it’s done. It can even redefine our memory of what happened after the fact.

In this episode of Delivering Adventure, Jordy and Chris are joined by award winning adventure photographer Mike Crane to discuss how you can record adventure for yourself and others like a pro.

Mike shares some of the lessons he has learned working as a professional adventure photographer. Capturing adventure is an integral part of the experience and this episode explores how you take your photography and videography farther.

Key Takeaways

Managing expectations: Not everyday is going to have perfect weather or conditions. The people you are with might not be that photogenic or end up where you want them to be either. For this reason, arriving with an open mind to just embrace what happens is key.

The goal should be to look for opportunities to capture that special moment based on the conditions and what happens.

The Goal: Is to Make them look good in the landscape. This might mean capturing people in action or even just standing there.

Only need a Moment: you need a fraction of a second for everything to go well to get that great shot.

Good communication: Getting people in the right place, getting them to do what you want takes coordination. As Mike said, you may not want people to improvise when you are trying to get them to do a certain move in a certain spot. You may also want them to look natural.

Capturing the Special Moment: Can include getting those transitional moments like storms or just capturing the experience through fun moments or even rest moments. It doesn’t always have to be action shots all the time.

Guest Bio

Based in Whistler, Mike Crane has been working in the adventure industry as a photographer and videographer for the past twenty years. Early in his career he worked as an action photographer for Powder Mountain Cat skiing as well as taking portrait shots and action photos at Whistler Blackcomb. More recently, he has worked as the staff photographer for Tourism Whistler as well as a freelance photographer. His work has taken him around the world photographing in many different landscapes. It has also involved working with a variety of levels of people from first time skiers to pro athletes.

Mike has won a number of awards from publications including Canadian Geographic, Your Daily Photograph and Lenswork Magazine.

Guest Links

Mike Crane Photography: www. mikecranephotography.com

Mike Crane Instagram: @mikecranephotography

Follow or Subscribe

Don’t forget to follow the show!

Share & Social Links

https://linktr.ee/deliveringadventure

Episode Cover Art Credit: Mike Crane

How can we adapt to new cultures when we are travelling or working aboard?

In this episode we look at culture from the perspective of being an international visitor or someone working in another culture. Being immersed in another culture gives us a unique opportunity to see how other people live. It also gives us a great opportunity to see what it feels like to be a visitor. You may find yourself leading people from different cultures, putting yourself in the position of being the visitor can be a valuable way of understanding things from their perspective.

Joining Chris and Jordy in this episode to discuss how we can better adapt to new cultures is Patrick Barrow. Patrick Barrow has been guiding around the globe for 20 years, toggling between adventure travel and outdoor education. Pat is an ACMG Hiking Guide who has worked extensively in Central Asia, Western China, Southeast Asia, Russia, the Himalayas, Australia, Europe and Canada.

This is another engaging conversation that offers practical strategies on how we can integrate into new cultures.

Key Takeaways

To adapt to new cultures, we can:

Observe: This is where we we watch behaviours and habits, looking for what is normal for them.

Integrate: This is where we participate, join in and interact on the level they are interacting in.

Manipulate: This is where we copy what people are doing, mirroring behaviours.

Amalgamate: This is where we put everything together to the point where we get a level of acceptance within the group or culture.

Respect Ego: This means being aware of not causing others to lose face by challenging their ego. Not respecting the ego of others can cause serious relationship damage.

Guest Bio

Patrick Barrow has been guiding around the globe for 20 years, toggling between adventure travel and outdoor education.

A student of anthropology, originally from Australia, Pat's path into adventure guiding came through travel. Pat has worked across Europe and Australia, parts of the Indian and Nepalese Himalaya, the Stans and the Silk Road of Central Asia and West China, jungles of South East Asia, on the Yamal Peninsular of Arctic Russia with Indigenous Reindeer Herders, and most recently Canada.

Pat’s career focus has been on facilitating formative expeditions for both youth and adults in culturally remote locations around the world. In particular living a decade between Kyrgyzstan and Russia, and guiding locally in Kyrgyzstan across the Tienshan Mountains. Guiding locally has given a unique perspective in working across cultures and what it takes to manage international teams.

In Canada Pat is an ACMG hiking guide and an Outdoor Council of Canada Instructor.

In Australia Pat has Cert IV in Outdoor Recreation, Cert IV in Outdoor Leadership, Cert IV Trainer & Assessor and is an Associate Fellow of the Academy of Extreme Environment Medicine.

Guest Links

Tengrie Expeditions: www.tengriexpeditions.com

Patrick Barrow Contact: https://www.linkedin.com/in/patrick-barrow-83712b36

Patrick Barrow Instagram: https://www.instagram.com/tengriexpeditions?igsh=MTI4dnlmZTNrZWNheg==

Resource Links

Feedspot Top 30 Pacific Northwest Adventure Podcasts: Link

Follow or Subscribe

Don’t forget to follow the show!

Share & Social Links

https://linktr.ee/deliveringadventure