When it comes to delivering adventure, the difference between control and chaos can be as little as one small mistake. A situation can seem to be under complete control one moment and the next it can be spiralling away.

The worst-case scenario for leaders often starts with something small. It can be a trip, a fall, a moment of butter fingers, or some other unforeseeable fumble or mistake.

In this episode, Madeleine Martin-Penney shares a situation where a small misstep from one of her guests put her and her group in a potentially tough bind. Madeleine walks us through what happened and how she reacted to keep control.

Madeleine Martin‑Preney is a certified ACMG Ski Guide, Hiking Guide, and Apprentice Rock Guide based in Revelstoke, BC. Born and raised in Nelson, BC, she earned her full ski guide certification in 2018. An avid backcountry adventurer, she completed the first full ski traverse of the Selkirk Mountains (520 km, 43 000 m elevation) and participated in the Bugaboos‑to‑Rogers Pass expedition featured in the film Mind Over Mountain.

Guest Bio

Madeleine Martin‑Preney is a certified ACMG Ski Guide, Hiking Guide, and Apprentice Rock Guide based in Revelstoke, BC. Born and raised in Nelson, BC, she earned her full ski guide certification in 2018. An avid backcountry adventurer, she completed the first full ski traverse of the Selkirk Mountains (520 km, 43 000 m elevation) and participated in the Bugaboos‑to‑Rogers Pass expedition featured in the film Mind Over Mountain.

Madeleine has served on the ACMG Board of Directors with Chris and I for the past nine years. She is also involved with Mountain Muscox. Mountain Muskox is a community-based organization that provides peer support circles for individuals who have experienced loss or trauma in the mountains.

Guest Links

Madeleine’s Instagram: @madoalpine

Geary’s Guiding: https://gearysguiding.com

Mountain Muscox: https://www.mountainmuskox.com

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How can we improve the decision making in others? When we are delivering adventure to others, it isn’t just the leader that needs to have good judgment. In every activity, there is a degree of decision-making skills that participants are going to need to be able to have, and if they don’t, the odds of achieving a good outcome start to go down.

There is of course another dimension to this in that many guides and instructors aren’t just leading guests, friends or family. They may also be supervising or working with other guides or instructors.

In this episode, we are joined by master guide, instructor, outdoor educator and friend of the show Bruce Wilson. Bruce returns to Delivering Adventure to explore how we can help others to improve their decision-making skills.

When it comes to outdoor education and leadership training, Bruce is literally a Jack of all trades. Bruce is an ACMG Hiking Guide. He is a sea kayak guide and guide trainer for the Association of Sea Kayak Guides. He is an avalanche educator for Avalanche Canada.

Bruce is a certified instructor in the Wim Hof Method, he has a master’s degree in leadership, and is a Vision Quest instructor, just to name a few of his many qualifications and certifications.

He currently instructs the Outdoor Recreation Management Program at Capilano University in North Vancouver. He also provides coaching and guiding through his company Warrior Wolf Guide Services and Coaching.

In this episode of Delivering Adventure, Bruce shares key strategies that leaders can use to help others to improves their decision making.

Key takeaways

How can we help others to make better decisions?

Trust Them: Whether we like it or not, we have to trust the decision making and judgement of others. Micromanaging everything is not a sustainable option for anyone in a leadership position, and it can be argued that that isn’t even leadership!

Create Opportunities: We need to give people the opportunity to make decisions. Decision-making is a skill. To develop skills, people need time on task to practice.

Right Process: Teaching them the right process can help to set them up for success. Part of this requires us to model and then explain what a good decision-making process is.

Go to Completion: It is important to let people bring their decisions to completion: this allows them to see and experience the consequences firsthand. This increases learning.

Take it Seriously: Treat every moment as if it is real. This can eliminate the risk of developing bad habits. It also maximizes the learning.

Guest Bio

When it comes to outdoor education and leadership training, Bruce is literally a Jack of all trades. Bruce is an ACMG Hiking Guide. He is a sea kayak guide and guide trainer for the Association of Sea Kayak Guides. He is an avalanche educator for Avalanche Canada.

Bruce is a certified instructor in the Wim Hof Method, he has a master’s degree in leadership, and is a Vision Quest instructor, just to name a few of his many qualifications and certifications.

He currently instructs the Outdoor Recreation Management Program at Capilano University in North Vancouver. He also provides coaching and guiding through his company Warrior Wolf Guide Services and Coaching.

Guest Links

https://www.snowolf.ca

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Don’t forget to follow the show!

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https://linktr.ee/deliveringadventure

How can leaders use self-reflection as a development tool with others? Self-reflection is one of the most effective learning and development tools that a leader can use with themselves and their team members.

Self-reflection can help everyone to learn from any mistakes that were made, flaws in systems that were uses, and to analyze actions that were taken.

When guides and instructors use reflection with their guests, they create an opportunity to become aware of and to address problems. It also creates an opportunity to highlight learning opportunities and to ensure that everyone leaves with an accurate memory of events.

In this episode of Delivering Adventure, Bill Mark joins Jordy and Chris to explore how leaders can use self-reflection with others.

Bill Mark is a CSGA Certified Ski Guide and Guide Trainer. He has spent over Forty years in the ski industry working in ski patrol and as a guide. Bill’s current role is the Assistant Director of Ski Operations and Senior Lead Heli-Ski Guide for Mike Wiegle’s Heli-Skiing.

Bill has extensive experience working with large teams of guides in high-risk environments where self-reflection is an essential tool for learning and development.

Bill shares how leaders can use self-reflection with themselves and others effectively to improve sharing and leverage learning.

Key Takeaways

Using self-reflection as a leader effectively requires:

Developing a Culture of Self-Reflection: Self-reflection is an essential component of developing a responsible risk-taking culture within teams. It is also one trait that can separate amateurs from true professionals. To leverage self-reflection, teams need to create a culture where self-reflection is encouraged and the time for it is set aside. This means scheduling it into the day and finding ways to make it a sustainable habit.

Create Phycological Safety: Self-reflection only works if people are forthcoming and truthful with events, actions and thinking. To create an environment of open and honest communication, team members need to feel safe. To accomplish this, people should be rewarded for sharing mistakes instead of being punished or shamed. This is an essential component of creating psychological safety within the group.

Look for Trends and Patterns: Humans are creatures of habit. When using self-reflection with others, leaders should be actively looking for unhealthy patterns or weakness in systems regardless of the outcomes. Correcting negative patterns, biases in decision making or poorly constructed or executed processes early, is an essential part of preventing future mishaps.

Mentorship and Training (up for success): Leaders may need to train mentors and trainers how to use self-reflection effectively. It is a mistake to think that people in leader positions know how to use self-reflection effectively. Leaders may also have to train team members on how they can be mentored more effectively. This includes coaching them how to ask the right questions, how to learn from feedback and where to access mentorship.

Guet Bio

Bill started his career in the adventure industry working as a ski patroller in New Zealand before moving to Whistler for what was meant to be a season. Bill joined the Blackcomb Ski Patrol in 1987. He liked it so much he started doing back-to-back winters shuttling between the Whistler and working ski patrol in Cardrona in New Zealand, where he went on to become the ski patrol director.

In 1991 he joined Mike Weigle’s Heli Skiing as a ski guide. Bill is now the Assistant Director of Ski Operations and Senior Lead Heli-Ski Guide for Mike Wiegle’s Heli-Skiing.

Bill is CSGA L3 certified and has ISIA full certification (from NZ). He also instructs on CSGA courses and on CAA Industry Training Programs.

When it comes to using self-reflection as a skill development