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Dental A Team Podcast

Dental A Team Podcast

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This podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to: - Be more efficient - Have more fun - Improve doctor and team communications - Eliminate frustration - And make your life easier! Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM! New episodes every Tuesday, Wednesday, and Thursday.668974 Desarrollo Personal Economía Gestión Gestión y Liderazgo Éxito Personal
Episodios
  • It's Time For a Test

    It's Time For a Test
    Jan 1 2026
    Is your practice patient- or production-driven? The answer should be purpose-driven. Kiera talks about how shifting your core values in a certain way can actually grow everything else. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and I am excited. This is a podcast built just for you by you. If you ever want me to make a podcast for you, just email in Hello@TheDentalATeam.com or go to our website, TheDentalATeam.com and click on the podcast tab. You can submit topics for me to record for you. And today is a great one and I'm super excited about it. Someone asked production focus versus patient focus striking the right balance. Does it have to be both? So is your practice driven by numbers or by people? And does it have to be a choice? I'm super jazzed. I'm super excited because this is the type of juicy stuff I like to get into because this is what offices talk about all the time. Oh my gosh, we're production focused. Well, that means you're not patient focused. Oh my gosh, you're patient focused. That means you're not production focused. Does it have to be? There's tension. It's tension. It's like, are you on the right side or the left side? Are you blue or are you Which side are you on? Like there's tension here, production focus versus patient focus. Does it really have to be this debate? So I love this. Email me. You guys are love a good pen pal. Hello@TheDentalATeam.com. I like pen pals. You guys remember that? If you want to write me a letter, you can send me a letter. It's in Verdi, Nevada on the website, P.O. Box. I think it's 635 Verdi, Nevada. No clue what it is, but I will get it and I'll send you a postcard back. So pen pal for real, email us. You guys, really do love a good pen pal. I will seriously send you a letter back. So ⁓ write me. I would love to hear from you. But I'm curious, does it have to be production focus or patient focus or can it be both? Is it the chicken or the egg? I definitely think that there has to be a way because the most successful practices integrate production and patience. So the answer is yes, it can be both. And I don't care what side of the coin you're on. I'm gonna teach you that you can actually be on both sides of the coin and still maintain your ethics. like your ethical integrity, all of that. You guys, this is the Dental A Team. I'm obsessed with dentists. I'm obsessed with dental teams. I'm obsessed with making you happy. I'm obsessed with positively impacting this world in the greatest way possible. And that's why we built this podcast free for you to give you all the tips and tricks. And all I ask in return is that you leave us a review and share this with somebody that can change their life. My goal is to have this podcast into the hands of every single dental office out there. And guys, you are crushing it. We are in the millions of downloads and I can't do that without you. So please today. share, download, or leave us a five star review. That means the world to me and I do read those reviews. So thank you. Thank you for everybody who reads those reviews. I appreciate each of you. So today I want to talk about patient focused version of production focused because you know, I got a pen pal out there. production focused means that we're focused on high volume, goal driven, and we're going to probably have burnout. Like that's the drive. It is a lot of times ego. That's okay. So when I'm talking to you. You can test yourself right now. Are you ready? I'm gonna say, hey, what is your production? Now, to answer that, what's your production? If you just told me your number in gross, you're a little ego driven and I love you for it. And I'm gonna tell you that that is one of the worst things to do because there's no way for us you to ever collect it. I was talking to a practice the other day and they're like, yes, Kiera, we are a $7 million practice and we had a million dollars worth of write-offs. And I was like, well, shoot. So. You're actually, think they actually have two million. So you're not a seven million, you're a five million. That's a bit of a minute. So you're actually a five million dollar practice and I'd rather talk about real numbers because then I can actually truly get you to seven million rather than feeding your ego at this. So that tends to be the case where you're, if you, you might be a bit production. If you're presenting those in gross, ⁓ present them in, it's okay to your buddies. You can present in gross. To me, to here, to this conversation in real life. please, please, please present them in net, what you can actually collect. Now, if we're too patient focused, we tend to run at a slower pace, high trust, but we risk a lot of inefficiency and you actually risk the, like, you really do run a risk of you're not looking at the numbers and you actually...
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    17 m
  • You Probably Don't Think About Team Bonding Like We Do

    You Probably Don't Think About Team Bonding Like We Do
    Dec 31 2025
    Kiera and Tiff are together on the pod to talk about their favorite team bonding activities that keep everyone feeling seen, heard, valued, and respected. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and it is a special day. I have the one and only Spiffy Tiffy, TTKD on the pod. We normally don't get a podcast together and I feel Tiff, these used to happen a lot more. We like fix things and now we're gonna hang out a bit more. So welcome. I feel like it's such a treat when you and I get a podcast together. How are you today? The Dental A Team (00:18) Thank you, I agree. We don't get enough time together and we are two ships in the night. So I'm good. I wanted to tell you though, ⁓ Spiffy Tiffy sparked this for me. Kiera, as everyone knows, is a fantastic gift giver. You really are, because you put so much thought into every gift that you give and it's sent with love. So I hope all of our clients who get gifts know that like that same spirit is sent in everything that you get. But my point of it is, years and years have gone by now. The Dental A Team (00:28) Thank you. Thank you. The Dental A Team (00:45) that I get little Spiffy Tiffy gifts. So it either just says Spiffy Tiffy or it has my caricature who will make a comeback one day. But I used my, it's coming, I know, I know. I used my luggage, like my bag that you had given me. And I was just randomly just like walking along like I always do. This happens to me a lot, like Spiffy Tiffy. And I'm like, what? Like, who are you? Like, how do you know that? You listening to a podcast? That's weird. The Dental A Team (00:50) One day, we're coming. Mm-hmm. Thank you The Dental A Team (01:12) And then I realized that I had The Dental A Team (01:13) Weird. The Dental A Team (01:13) my, they were like, what is that? What does that mean? And I was like, well, that's me, obviously. My caricature is on there. So anyways, it was just a funny story that I was just like, what? Like it always catches me off guard when somebody calls me Spiffy Tiffy, or when I get on a client call and somebody's like, ⁓ Spiffy Tiffy. And I'm like, this is so weird. The Dental A Team (01:28) you It is weird and so it makes me so happy that people like get into like who Tiff is the spiffy Tiffy like they're calling you they're like that's like a very very inner circle name and so for people in the airport to be like hey spiffy Tiffy. The Dental A Team (01:38) They love it. I know, literally, literally. And I had a client the other day that was like texting me. ⁓ We text all the time, me and this client, he knows who he is and he listens to all of them and I know this because he was texting me and he's like, it's so weird. Well, he was voice texting in his Tessie, but he's like, this is so weird to be like listening to the podcast in my car, you're talking, but like I'm voice texting to you. So then Tessie is like saying it back. And I was like, wow, that is like an alternate universe. The Dental A Team (01:55) Yeah. you ⁓ you That's a that's a full Spiffy Tiffy moment all the way around and I do love because Spiffy Tiffy actually came from the podcast So like we really want to throw this all the way back. I just I love a good a good nickname I love a good like and honestly tiff it's just stuck like it used to be like TT tiff tiff Spiffy Tiffy though I think is like the clutch like it is the best of the best so and I mean it's got to you We've been doing this for a long time together and that's I think why it's a special treat The Dental A Team (02:19) Yeah. I said it. The Dental A Team (02:41) I don't know how you guys feel in your practices, but if you've got your core person that's been with you since the get-go, I think as the business evolves, you kind of lose that time together because you have to like, Tiff's over with consultant, she's podcasting, I'm running different pieces. We've got like our two different worlds, but I think like, I'm just gonna say a shout out to the founders and their like core person. Have fun time together. Like remember why you got into business together, which is why Tiff and I like enjoy a good podcast time. It's a good hangout. So on that note, Tiff and I are gonna talk about one of our favorite things, team bonding. And this came up because Tiff has so many fun games that she does in offices when we go in and consult. And I just thought about like, offices don't think like we do. And I didn't realize this, Tiff and I used to think everybody, I mean, Tiff and I can be across a room, even today when we're coming onto the podcast, I'm going into Slack to message Tiff our link to podcasts, right as she's sending me a thing of do you want me to join? Like Tiff and I are, it is a weird. I do feel like we were twins. Like, I ...
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    21 m
  • The Secret Sauce to the Perfect Onboarding Process

    The Secret Sauce to the Perfect Onboarding Process
    Dec 30 2025
    Tiff and Monica talk about the fundamental elements to include when onboarding a new team member, and some of them might surprise you. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. Welcome back. I am just so happy to have all of you. know there are so many people out there that support the Dental A Team in so many amazing ways. And you guys being here downloading these podcasts and having that little, I know Apple allows the like auto download. I always love that. Cause when I'm on flights, I can just, you know, podcast. But you guys being here. pushing those through for us, being here to just support who we are, what we do is so truly incredible, whether you're a client, a future client, or someone who's just here to listen and you're like, ⁓ you know, never gonna sign up, we don't really have a preference of how you get to us. We just love that you're here. We wanna deliver all of the most amazing information that we possibly can. You might notice we share a lot of information, a lot of tips and tricks, a lot of like, I don't know, feel like, Monica, I feel like they're like. secrets, trade secrets, right? And people are like, gosh, I'll just listen to your podcast. I'm like, fantastic, do that, do that. When you're ready for someone like Monica, who I have here with us today, you guys, to be like, I'm gonna push you a little bit further. She's here, we're here, and we're ready to help you get to that next level. And as I said, you guys, this is a truly, truly exciting day for us. I have Monica back on the podcast with me today. I am so excited to have you here, Monica. I know. Monica Gomez (00:57) ⁓ yeah. The Dental A Team (01:20) Previously, I've kind of given a good spiel of who you are and how we found you. And we got to record a podcast, if you haven't listened to it yet, about this really hiring tips and strategies. But there's so much to learn about Monica, her coaching style and who she is in that episode. So if you haven't listened to it yet, go do that. And as an introduction today, Monica, welcome. I'm so excited to have you here. And I just I'm excited to pick your brain. love I love watching. I feel like I get to watch the flow of how thoughts come to you and it's just really fun and I love our time together. Thank you for blocking out your morning and being here with me this morning and Monica, how are you? How was your weekend? How's life? How's Monica? Monica Gomez (02:04) is great and I'm starting off my week with podcasting with you ⁓ and this is so fun. This is my second podcast and I'm so excited to be here. Our first one was really, there was a flow to it, right? It was a ⁓ great little conversation, valuable. We dropped lots of gems, you guys, so go listen to that podcast and I'm excited to be sharing this space again with you, Tish. Thank you for having me. The Dental A Team (02:19) Yeah. Thank you, thank you. I do love this and it actually makes me think this is like a little off topic here, but just for a smidgen of time. love the podcast space with you consultant ladies ⁓ on our team because I love that this is a space where I get to, I think I get to share how much I love you guys. Like how much admiration I have, how much I look up to you guys and get to like extract so much. knowledge and input from you. And I think this is our space of like, truly having some connection time. And we have our one on ones, I mentioned that before, but those are so goal driven and work driven. It makes me think I love relationship and community. And I think that's something that humans are learning again, we're relearning that we need that. I think we lost that for a moment of time here recently and in the years and we're coming back to that. You kind of don't know what you have until you lose it sometimes and we lost that space. And I think this is our space of true community. We do have our weekly meetings, we have our one-on-ones, we have our data-driven, work-driven time together, but the podcasting space is actually really special to me because I do get to, I get to get to like, want, we get to put you guys out there and I get to just spend this time with you. And it makes me think you mentioned something on the last podcast that we had recorded together. You mentioned that intentional team time together and that like just clicked. As you're talking, like it clicked for me. This is our intentional time together and instilling that into, infusing that into the workplace. It's really special. And I want doctors and owners and leaders and anyone who's here, dental assistants, treatment coordinators, I don't care who you are. I want you to... know from the bottom of my heart, this is a really special place and you don't need to go start a podcast unless you want to. But having that intentional time, like coffee ...
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    33 m
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