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Dental A Team Podcast

Dental A Team Podcast

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This podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to: - Be more efficient - Have more fun - Improve doctor and team communications - Eliminate frustration - And make your life easier! Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM! New episodes every Tuesday, Wednesday, and Thursday.668974 Desarrollo Personal Economía Gestión Gestión y Liderazgo Éxito Personal
Episodios
  • Design Your Practice Vision Like a CEO

    Design Your Practice Vision Like a CEO
    Jan 7 2026
    Tiff and Monica break down what it takes to operate your practice like a CEO in 2026, including mindset (especially if you don't exactly feel like a CEO), leadership team delegation, dialing in goals, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team I am so excited to be here. You guys know I love podcasting. It's one of my favorite things that we do throughout the month. I usually get at least two podcasting sessions in with my ladies. And today I have Monica back here with us again. Monica, how are you? I'm so excited you're here. How was this? This is a Monday. So like, how was your weekend? Did you get to rest, relax your grandbaby? What did you do? What was your, what was your weekend like? Monica (00:25) Yeah, hi Tiff, happy Monday. Happy Monday, everyone. I'm so excited to start off my week with podcasting. ⁓ I think I just have like this new found joy and like interest and passion around podcasting and just showing up authentically and having this conversation. So thank you for inviting me. ⁓ My weekend, I had such a magical weekend. First of all, guys, December is such a magical time for me. The Dental A Team (00:28) Thank you. Of course. Monica (00:56) You know, it's just tapping into all the unseen, right? The hope, the faith, the love that is never ending is all expansive. And December goes by really fast. So I made it a point to be super present in all the little things that I do and the mundane things. And I had such a magical weekend with my grandson. ⁓ The Dental A Team (01:09) It does. Monica (01:21) I've got two grandkids, ⁓ Elijah who's 12 years old and my granddaughter Sophia who is three months old and I'm just enamored obviously with both of them but Sophia takes the stage right now. ⁓ But my grandson, know, he came over and he, you know, he's earning money to buy an electrical bike and I said, hey, you gotta earn it buddy so. You know, ⁓ Mimi, I'm Mimi for him. I gave him a little weekend project to come and redo, re-sand, refinish my patio furniture. And we did that. We did that over the weekend and he did an amazing job. And then it turned into like this, Mimi, can I sleep over? Let's have a sleepover. You know, let's sleep right in front of the fireplace. When's the last time you did something fun like that? So. The Dental A Team (02:03) Yeah. my gosh. Monica (02:11) ⁓ it was, it was amazing. The Christmas tree lights were on, the fireplace was on and Charlie and I and Elijah were having sleepover on the couch. So that was fun. And, ⁓ we got to make breakfast the next morning and we had, you know, the magical dance in the kitchen. Yeah, that happened too. So it was just so special. And, ⁓ those are just memories that I want to hold on to forever. Those are those forever memories, you know? Yeah. The Dental A Team (02:29) Mm-hmm. They are, they are. Those are the memories, those are the things that make life, life and make life enjoyable. So I'm really glad you got that time and ⁓ thank you for sharing. Thank you. You always, share your family with us. You share Charlie, who is her adorable dog. You share just all of them with us. So thank you. Thank you. On that note though, I think Monica, that's like the perfect lead in, into what we're talking about today because Monica (02:44) Yes. Yes. Thank you. Monica (02:57) Yeah, yeah, thank you. The Dental A Team (03:06) what I really wanted to chat about and just get some information out for our listeners and for those of you who are here with us today, make sure that you either go back and listen to some of these pieces. We're gonna have some really good nuggets for you or you're taking notes now if you're in a place that can take notes. I always caveat that if you are driving, I drive and listen to podcasts a lot and I have to go back and listen to them. So please don't take notes while you're driving. But on that note of December and ⁓ we're recording this in December, it'll... populate in January, which is kind of perfect because this time of year is great because we're winding down and we are enjoying the magic, like you said, and enjoying all of the love and the faith and all of those pieces. But then it turns into January, which is like a fresh new beginning and a magic of its own. And moving into January and being in January, something that I really want CEOs to start thinking about is how to think like a CEO. Dental practice owners, doctors, don't often think of themselves, I think, as a CEO. Monica, often just, they're a practice owner, they're a business owner. But I think that CEO mindset is something that's very different. And really just looking at 2026, how can 2026 be your CEO year? And how can you start thinking like a CEO? What does it take to move and operate like a CEO? And this is something that we ...
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    27 m
  • Get Patients To Say YES To High-Dollar Cases

    Get Patients To Say YES To High-Dollar Cases
    Jan 6 2026
    If you want high-dollar procedures done more often in your practice, this is the episode for you. Kiera specifies what needs to be in place, including skillset, morale, and language. This kind of case acceptance goes beyond the everyday appointments, and Kiera explains the difference. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners, this is Kiera. And today I feel like this is my bread and butter. I feel like this is what Kiera Dent was made to do. And I cannot wait to teach you guys the secret to getting patients to say yes to those high dollar, high ticket cases. We're talking the 20, the 30, the $40,000 cases. But the great news is these principles can be applied to your smaller cases too, because I just think that like how to do this and this is what Kiera's really good at. And I have a practice that ⁓ implementing incorporating these tactics. has been able to grow every one of their locations, multi-millions every single year. And people look at these practices, they see their stats and they say, how did you get these numbers? And they said, it all started the day we brought Dental A Team into our company. And that's just a huge testament to me, to the work that we do, to what our consultants do. And for anything, it comes from a passion of being able to help more patients get the dentistry that they need and deserve. So I just feel like there's so much fun to case acceptance and ⁓ It's not about selling, it's about words are free. And so let's use our words to the best of our ability. Let's use our words to the best experience for our patient. And let's help all of them have the trust, the clarity and the confidence to be able to say yes to those. You guys, Dental A Team is obsessed with helping you and your teams have more profitable practices, happier practices, happier teams, happier patients. We are obsessed with that. And our mission is to positively impact the world of dentistry in the greatest way possible. and doing it in a tactical, practical, let's do this. So I really want you guys to hopefully take this on, take the system, take the tactics and help more patients say yes. And to just be proud of the dentistry you're able to do. Now, step one is you've got to be really, really good at dentistry. I can sell any dentistry. Like I feel like I'm a miracle girl for practices. I feel like there's easy ways to do this. But step one is we've got to have great dentistry. Otherwise our treatment coordinators and our team and our patients that makes it very, very hard actually for us to want to sell dentistry. So step one of this is going to be you've got to actually do great dentistry. Okay, that's step one. So if you're not good at something, please don't sell it, go get good at it. But also please don't make it worse than it is. You might actually be a great clinician, but you don't give yourself the credit for that. So I'm on a mission to help the best dentists thrive, the best dentists do great dentistry and to help more patients. So that's step one is I got to make sure that you guys are doing really, really, really good. Step two is getting patients to say yes, especially for these higher dollar ticket ⁓ items. We've got to make sure that we've got dialed in systems. ⁓ I use the example from Disneyland that people can feel perfection. And so does our team feel well oiled? And this means that our hygiene team is teeing up treatment. We're all looking for it. If our associate doctors are not doing this treatment and they're referring to our general doc, our, our owner doctor, We've got to make sure all the associates and the hygiene team are trained on what to look for, how to present this, how to tee it up. Do we bring them back for consult? Can we diagnose it? What's the process for that? And if you want these high dollar procedures to be done more often in your practice, training your hygienist and your associates is one of the best investments of your time. So everybody's looking for it. We basically become a referring practice to our doctors that do these procedures. ⁓ I really do believe that everybody. So hygienist looking for it. Hygienist should be the first person and this goes for all treatment planning, but we're going to dive it into these higher dollar ones because there is a little bit different on how we actually present the treatment plan. But all these first steps should be all parts of high case acceptance. Now just also give a little credibility. ⁓ Implementing these processes usually take for just general dentistry, it usually gets you up to a 75-ish percent acceptance rate up to 90. Now, if we're higher than that, I know we might not be diagnosing as much as we need to, but in general dentistry, we should be cracking pretty high case acceptance. Now for my like 20, 30, 40, $50,000 cases, right around a 35 to a 45...
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    21 m
  • It's Time For a Test

    It's Time For a Test
    Jan 1 2026
    Is your practice patient- or production-driven? The answer should be purpose-driven. Kiera talks about how shifting your core values in a certain way can actually grow everything else. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and I am excited. This is a podcast built just for you by you. If you ever want me to make a podcast for you, just email in Hello@TheDentalATeam.com or go to our website, TheDentalATeam.com and click on the podcast tab. You can submit topics for me to record for you. And today is a great one and I'm super excited about it. Someone asked production focus versus patient focus striking the right balance. Does it have to be both? So is your practice driven by numbers or by people? And does it have to be a choice? I'm super jazzed. I'm super excited because this is the type of juicy stuff I like to get into because this is what offices talk about all the time. Oh my gosh, we're production focused. Well, that means you're not patient focused. Oh my gosh, you're patient focused. That means you're not production focused. Does it have to be? There's tension. It's tension. It's like, are you on the right side or the left side? Are you blue or are you Which side are you on? Like there's tension here, production focus versus patient focus. Does it really have to be this debate? So I love this. Email me. You guys are love a good pen pal. Hello@TheDentalATeam.com. I like pen pals. You guys remember that? If you want to write me a letter, you can send me a letter. It's in Verdi, Nevada on the website, P.O. Box. I think it's 635 Verdi, Nevada. No clue what it is, but I will get it and I'll send you a postcard back. So pen pal for real, email us. You guys, really do love a good pen pal. I will seriously send you a letter back. So ⁓ write me. I would love to hear from you. But I'm curious, does it have to be production focus or patient focus or can it be both? Is it the chicken or the egg? I definitely think that there has to be a way because the most successful practices integrate production and patience. So the answer is yes, it can be both. And I don't care what side of the coin you're on. I'm gonna teach you that you can actually be on both sides of the coin and still maintain your ethics. like your ethical integrity, all of that. You guys, this is the Dental A Team. I'm obsessed with dentists. I'm obsessed with dental teams. I'm obsessed with making you happy. I'm obsessed with positively impacting this world in the greatest way possible. And that's why we built this podcast free for you to give you all the tips and tricks. And all I ask in return is that you leave us a review and share this with somebody that can change their life. My goal is to have this podcast into the hands of every single dental office out there. And guys, you are crushing it. We are in the millions of downloads and I can't do that without you. So please today. share, download, or leave us a five star review. That means the world to me and I do read those reviews. So thank you. Thank you for everybody who reads those reviews. I appreciate each of you. So today I want to talk about patient focused version of production focused because you know, I got a pen pal out there. production focused means that we're focused on high volume, goal driven, and we're going to probably have burnout. Like that's the drive. It is a lot of times ego. That's okay. So when I'm talking to you. You can test yourself right now. Are you ready? I'm gonna say, hey, what is your production? Now, to answer that, what's your production? If you just told me your number in gross, you're a little ego driven and I love you for it. And I'm gonna tell you that that is one of the worst things to do because there's no way for us you to ever collect it. I was talking to a practice the other day and they're like, yes, Kiera, we are a $7 million practice and we had a million dollars worth of write-offs. And I was like, well, shoot. So. You're actually, think they actually have two million. So you're not a seven million, you're a five million. That's a bit of a minute. So you're actually a five million dollar practice and I'd rather talk about real numbers because then I can actually truly get you to seven million rather than feeding your ego at this. So that tends to be the case where you're, if you, you might be a bit production. If you're presenting those in gross, ⁓ present them in, it's okay to your buddies. You can present in gross. To me, to here, to this conversation in real life. please, please, please present them in net, what you can actually collect. Now, if we're too patient focused, we tend to run at a slower pace, high trust, but we risk a lot of inefficiency and you actually risk the, like, you really do run a risk of you're not looking at the numbers and you actually...
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    17 m
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