Episodios

  • Here's How a 5-Star Front Office Operates

    Here's How a 5-Star Front Office Operates
    Feb 25 2026
    Are you providing your patients with a 5-star treatment? It starts with your front office. Kiera breaks down what a full rollout of peak client care looks like, identifying five different points to utilize as soon as that patient walks through the door (or calls). Episode resources: 5 Star Treatment Planning Document Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today, I am so excited. Today is gonna be one of my absolute favorite topics, and it is getting more patients to say yes to treatment. You guys, I obsess about this, and I talk about it a lot, and I just feel that these are some really good things. And so I wanted to go through our five-star treatment planning process with you today, so that way you guys are able to help more patients say yes, be able to maximize your practice. Because at the end of the day, a patient who comes into your practice, they want to do dentistry. There is a treatment coordinator that I worked with for years and she always says like, Kiera, my thoughts are when I go in and I treatment plan, like the reason is patients are gonna say yes to me because they're at the practice, they want to get this help. And I just think having that mindset helps so much. And so this is a five-star treatment planning and we've actually created it for the entire practice. And one I'm gonna go through is, specific and then we actually broke it down for our front office team, our clinical team and our doctors of this process of five star treatment planning. And what's really fun is when we implement this into a practice, we do a full rollout with the team. And then what we do is actually once they complete it, they actually get to check off their stars. And there's actually way you can become five star certified in Dental A Team. So if you're new to the podcast, welcome. I'm Kiera. Dent really is my last name. I'm obsessed with all things dentistry and I'm obsessed with teams and doctors having their best life possible. Our team is so committed to you, to your practice, to making sure that you are thriving and not just surviving. And so really giving you guys tips and tricks that you can go implement into your practice to help more patients say yes, to be able to help your team be so thorough and so productive and really making life easier. So we love to hear from you. I love pen pals. You can always reach out Hello@TheDentalATeam.com. And if you're ever curious of, I wonder what consulting could look like in my practice. Be sure to book a call. It's complimentary. We go through your practice with you. We assess your practice. We give you a roadmap, whether you work with us or don't, to make sure that you are always being able to positively impact your team, your life, and your community. Because our goal is to positively impact the world of dentistry in the greatest way possible. So with that, five-star treatment planning. So these are the quick five stars that we go. And like I said, then it's broken down more in depth of what each department needs to do. ⁓ The first one is going to be more for front office team members. And it also can be for clinical team if we're actually having them present treatment in the back. And so the first star is when we go into it, we're going to smile and assume the yes. So before we even walk into the room, we have confidence. We know that we're going to go into it. We know that we're going to have patients say yes to us and we smile. We are going to assume that the patient wants to do dentistry. Why are we going through and saying like, my gosh, this is a big case. my gosh. I don't know if they're going to accept. my gosh. my gosh. Stop that. Why are we doing that? There's absolutely no reason to do that. Patients are at the dental practice and just because they don't love the dentist doesn't mean that they don't want to have healthy mouths and healthy teeth and being able to have confidence. I say our mouths are the coolest thing ever. We get to smile with them. We get to talk with them. We get to eat with it. Like there's so much value to it. Like it truly is, I think, the gateway to our confidence. It's the gateway to our health. And so being able to help patients have that. So I'm always going to assume, like my mantra is, everyone says yes to Kiera and there's always a solution and we will find it together. So we go in and we have that and we're going to assume the yes. We also gonna use what I call the three E's and that is edification, empathy and energy. So I'm gonna watch the patient and I'm going to edify the doctor, which is star number two. I'm going to have empathy for what they're going through and not just assume it's run of the mill, just because it's a crown for us, doesn't mean that that might be life altering for our patients. But we're not going to put negativity out there....
    Más Menos
    Aún no se conoce
  • The Best Way to Measure Your Practice's Progress Is… (Drumroll, Please)

    The Best Way to Measure Your Practice's Progress Is… (Drumroll, Please)
    Feb 24 2026
    Key Performance Indicators (or KPIs)! By establishing KPIs in your practice, you find ways to remove the emotion that doesn't need to be there. Tiff and Kristy explain how KPIs drive a practice — and how to implement them if you haven't started yet. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. We are back again today and I say we again because I've got Miss Kristy here with me. You guys know how much I love her and podcasting with her is just, I told her today, like I just, you bring a sense of calm and it's great and letting it be on a, like Thursday afternoon, this is kind of cool for me ⁓ and ending my week. I've got, you know, we've got things to do tomorrow, ending calls with this is really, really cool. So Kristy, thank you so much for being here today. How are you? The Dental A Team (00:29) Good and you? The Dental A Team (00:31) I'm good, thank you. ⁓ I'm... I was gonna say that, like what the heck? I'm so glad you're here though because, you know, this time last year you were here in snow and ice and I'm so glad you're here but it is cold and I heard you guys, record these, this is January right now, it'll be released in February but it's like so cold. It's like 43 degrees in the morning here and us Arizona women are just not used to that so. The Dental A Team (00:34) It's cold for Arizona. The Dental A Team (01:01) I agree and there's supposed to be ice and snow coming, not for us, we get rain, thank goodness, but I'm like, that's why we live here, so we don't have to deal with ice and snow. yeah, puts a little damper on travel, so we'll see. We'll see how that goes, but I am glad that you're here. This is the time of year that everybody comes and visits. February is a massive, massive time to be in Arizona. In March, we've got spring training games going, we've got... Waste Management Open, we've got, oh my gosh, every weekend there's a taco festival or something going on. So this is the prime time to be in Arizona. If you wanna come visit, tell us that you're coming and we'll be happy to give you some suggestions. Kristy, we talk about these a lot and I'm excited because I know you actually thrive in this world a ton. You make decisions based on these. are phenomenal at projections. four practices and the world of KPIs, which you guys, for those of you who don't know, key performance indicators, those are the indicators within your practice that tell you how you're performing. I had years and years and years ago now, like way too long to even count, I had a manager one time and she said, Tiff, I want you to start joining the KPI meetings on Thursdays with the CPA doc and I. And I said, okay. And then I ran over to my computer and I was like, Google, what is KPI? What does KPI mean? I was like, I'll be there. That sounds great. This is like growth for me. You're putting me in. I was like, yep, I'll be there. And then I was like, what does this mean? So if you don't know what it means, you're not using them, you are not alone. I had to Google that once upon a time. And that was before Chat GPT. I feel like I would have been so much better off if I had that to break it down for me. But alas, here we are. And Kristy, I love KPIs. I love black and white decision making. I love any opportunity we have that we can remove some emotion. from a decision, especially in the dental industry. We have a lot of emotions in the dental industry and being able to remove those and say that yes or no something is or isn't working. And my favorite piece of that is when we do that, Kristy, I think it gives us the opportunity to tackle the system and not make it personal about the person. Like it might not be that you suck. it's that the system's not working or we're not using it correctly. And if that's the case, I'm fine. We start using it correctly or we alter it. But I think, Kristy, it makes me feel a lot better about accountability and about KPIs and just about leading teams when it's less about a feeling and a person and more about the system. So I'm excited. Kristy, tell me, why do you love KPIs? The Dental A Team (03:41) Yeah, for the same reason, Tip, because so many times we see people focused on the wrong thing. And when you really dial into the metrics, they start to tell a story, right? And sometimes even metrics can look a little bit deceiving, but that's why I like to say the numbers start to tell a story. And then we get to dig into it and figure out the story. So, you know, just in saying that, I think if I wasn't doing what I was doing, I would be some kind of detective. And I mean, The Dental A Team (04:09) I think you would too. The Dental A Team (04:10) Maybe that's why it's so exciting for me, but like, and it's truth, right? The numbers don't lie. And so a lot of times we have misperceptions on things and ...
    Más Menos
    23 m
  • You're Answering Phones Wrong (And It's Costing You Patients)

    You're Answering Phones Wrong (And It's Costing You Patients)
    Feb 19 2026
    This episode is all about the power of a phone call, and how you can maximize it. Kiera goes into the formula for phone call success, and how it will boost your patients' interactions with your practice. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and gosh, I decided to shake up the background and hang out in my house and have you come hang out with me. And so if you're watching this, welcome. This is the studio. This is where I live. This is where I hang out and just trying a couple different things. I really obsessed about making this podcast a space where you feel like you're hanging out with me in my living room. And we're just sitting here. chatting shop, we're sitting here talking about all things dentistry. And today I wanted to just go through a quick episode with you guys of how we can improve our conversion rates. So there's a couple quick levers of how we can improve our calls, our being able to get our forms and documents and being able to do this without spending more time because that's something that we all wanna do. And so ⁓ I think it's a lot of times like how can we convert our calls better? How can we get things done a little bit more efficiently? Do we do AI? Do we not do AI? And so. I really feel like just small improvements. You guys know on Dental A team, I'm obsessed about small little improvements done to create efficiencies. I remember I was in a practice and they said, ⁓ okay, Kiera, like come on in, we wanna see you. And I went in and we were able to add about 13,000 to their practice. And they were like, Kiera, what did you do? I'm like, what did I do? It was just very simple, easy things. was, ⁓ we had patients stop at the front desk and start making their payments so we were able to make our collections higher. We had them doing a handoff to their team of what were the next steps. So that way the patient felt confident of what they were doing next. ⁓ and we just scheduled patients. We assumed the yes. And those are not hard things. Those are not sexy things. Those things are just things that are going to help you guys tremendously. And so today it's like, let's figure out how we can convert a few more things. So. Dental A Team is truly a company where I believe that growing and having sustainable growth comes from optimizing before we spend more. And I know that it feels so. Alluring and something that I want to do is I want to spend more and I want to get the magic pill and the reality is that you can probably get the exact same results with minimal effort if we just optimize a little things and so figuring out how we can catch more missed calls or how we can convert more new patients or figuring out how we can get more patients to say yes to treatment is something that's really really fun A Team's podcast is tactical, practical, implementable. That's how we operate. That's how we like to consult. And I love working with practices. I love being able to see you guys ⁓ in your offices, being able to do things, ⁓ being able to just live your best life. Life is our passion. Dentistry is our platform. So, all right, you guys ready to dig in? Because I'm ready to dig in. The number one thing is, let's talk about our phone calls and optimizing our phone calls. because that is our number one zone. And I think it's crazy how much we spend on marketing to get these new patients and how much we work on having a great patient experience. And then we have our newest trained person that knows nothing about our practice answering our most important phone calls. And so things on this are like when we miss phone calls or we don't handle a phone call correctly, those are little lost opportunities. And this isn't to rag on our front office team. We're busy. You guys, I've sat in the front office. I prioritize the patient in front of me over the phone. And so what are some little things that we can do? And there are softwares. There's like patient prism and they're like, I pretty sure with weave, they have them where we can actually track and monitor and see our, ⁓ our phone calls and see how we're doing. But we want to just help our front office team. Like it is crazy. Jason, husband told me, ⁓ he was like, yeah, I, Kiera, if you don't like what someone tells you at a practice, just wait, call back and you'll get someone else and you'll get a different answer. And I think about that in practices and how often are we possibly doing this? How often is our practice maybe. doing it where we actually are having Susie follow protocol and Sarah isn't and therefore Susie is undercut, but Sarah was trying to do what's right. They're both trying to do what's right. So this is where we're at front office teams. Let's make sure we're all saying the same thing. So no matter if they get Sarah or Susie or Kiera or ...
    Más Menos
    18 m
  • #goals: Personal AND Professional

    #goals: Personal AND Professional
    Feb 18 2026
    Re-releasing a DAT listener favorite! News flash: Setting goals for yourself isn't selfish! In fact, Kiera encourages you to set personal, then professional goals. In this episode, she talks about why it's important to think about yourself a bit more, why taking personal time helps you AND your team, and the best way to actually set those goals. Say the things you want to have; be clear about the life you want. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera. And today we are bringing you something so special. I am so excited because this is one of our most popular episodes from the archives. Whether you're hearing this for the first time or catching it again, I am so excited because it's jam packed with a ton of takeaways that you can start using right now in your practice. We have released thousands, literally thousands of episodes. And I wanted to start bringing a few of these amazing episodes back for you. So I hope you enjoy. And as always, thanks for listening and I'll catch you next time. on the Dental A Team podcast. The Dental A Team (00:31) You guys, I hope today's an awesome day for you. I hope you're doing something great for you. Hope you're loving on your teams, giving them compliments, telling them how great they're doing, being very specific and intentional. And I hope you are just remembering that you are working in the best profession, in my opinion, that you could ever, ever, ever ask for. That's right. I believe that dentistry is the greatest profession any of us could ever work in. And I feel truly blessed and honored that we get to work and serve and Give back to a community that I am obsessed with. So with that said, guys, please be sure to leave us a review if you have not done so. Yes, I'm talking to you. I don't know your name, but I'm talking to you. Please go leave us a review. I know you've been a podcast listener for so long. Please help us out. Help us grow our podcast and serve and give to to more people. Guys, it's very simple. Whatever device you're listening to you scroll down to the bottom. There's a spot where you can either write an actual review or just leave the star rating. So please help us out. Keeping us at that five stars and giving back has been really, really beneficial. And then we're able to rank higher on the dental. When people search for dental podcasts, we're able to rank higher and help and serve more people. With that said guys, I want to talk about why as teams and owners, it's important for you to set goals for you. That's right. I think oftentimes we get so obsessed with setting goals for our practice that we forget that it's okay to set goals for the life that we want to have, for the life and the practice that we want to have. Not the one that we think we should have, but the one we genuinely want to have. What happens with that is so often I was actually just talking to a doctor and he said, you know, I really, really, really want to have where I only work three days a week. but I'm concerned that that's going to impact the team's goals of being able to grow and produce more since I'm such a strong producer. Okay. Number one, kudos to this doctor for loving on his team so much that he wanted to make sure his team was successful. Also with that said, I have found that when you are setting goals for yourself personally, you're much happier and you want to work harder. And also docs, if you just tell us what your goal is, we as team members get to become insanely. Yep. You got it. innovative. So we get to come up with it like this office. The office manager said, Hey, that's fine if you want to do this, because guess what? That gives us an opportunity to come up with different ways to change our insurances, to look for ways making sure that we have our fees exactly where they actually should be. It's going to eliminate patients who don't want to be paying for the services that we're offering. I love that this office manager took it on as a challenge. of how she could actually reach the goals that the practice is set while also reaching the goals that the doctor had for themselves. So for you guys, it's really that thought process of how can we actually achieve the goals that we want? Want? Yes, I said it, want. I want you to achieve the goals that you want. ⁓ And so with that said, making sure that you're setting goals for you. Now, sometimes I think that we feel selfish. We feel like, well, who am I to deserve this? But the answer is you're a person. You're a person of worth. You're a person who actually deserves to have the life you want if you want to have it. Or you can sit in a victim mentality and say, well, this is just the life it's going to be and I have to do this and I have to do that. Well, fantastic. You're welcome to stay in that mindset, but that's actually not ...
    Más Menos
    22 m
  • All for One: Getting Team Buy-In On Your Big Why

    All for One: Getting Team Buy-In On Your Big Why
    Feb 17 2026
    A practice won't truly thrive until its team members are aligned and attached to your company's purpose. Tiff and Kristy go into what it takes to gain collective buy-in from those who keep your practice humming, including being reminded of fundamental desires, embracing vulnerability, understanding motivators, and a ton more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. I'm so excited for you to be here today. You know, I'm always excited. I love podcasting. I have loved doing this over the course of all of the years that Kiera and I have been putting these out. They are so much fun. It is so cool to reach you guys and it is amazing to get the time in with our consultants. And I'm bringing her live to you, well not live, I guess. It's live for me. It's recorded for you. But I'm bringing her all this month for you because... We just busted them out in one day, if I'm honest with you, Kristy. Thank you for being here. Thank you for blocking your afternoon for podcasting with me. And I'm excited for this topic. How are you and how excited are you for this topic? The Dental A Team (00:41) Excited and I'm doing well. It's not 49 degrees in the morning. It's actually 71 here Oh 72 now, so know that's a little chilly to us, but I'm excited the sun's shining and We get our time together. So I'm excited The Dental A Team (00:49) ⁓ That's fair. I love walks and I was doing morning walks until like mid December and I was like, I can't, I don't know if it's because I'm an Arizona girl or if it's because I have, you know, thyroid stuff and Hashimoto's, but that chill, as soon as it hits my body, I'm done for. You don't want to be around me. You don't want to know me. And so I have not been going outside in the morning nor later in the evening because that Arizona desert does something different when that sun goes down. So very happy to hear 71. Those are my, I really, think my sweet spot is like 73 to 76. That's my ideal. So if we can find a place that's always 73 to 76, I say we jet. That's where we're going. We just stay there. So I love this topic today because, I mean, I love every topic we go through, because you tend to really spin it for me and make everything fun. ⁓ But I love the emotional side of life and the buy-in side, and today really talking about how to get teams bought into your big why. And I like that because I love purpose. I like everyone to have a purpose. And I think when a practice owner knows what they're after, they have their purpose, it allows the team to then see their purpose within that that why within the owner's purpose. And we actually talked about this a little bit. Now that I say that, it's like I've repeated that we talked about this at the Mastermind in September. And it was actually fun. Anyone who was there will hopefully remember maybe recap will remind you. But Kira was talking we were talking about writing their why's like what are they doing? What's their purpose? And Kiera spoke about hers and it was really really emotional because Kiera and I get emotional it was fun to see for her how her purpose and her why came to life when she spoke about it because I think it morphed a little bit as she was saying it but then it was really fun because she was able to see how my purpose is fulfilled within her purpose in that I think for owners, it's scary to think that your team has a drive or a why or a want, and it can feel like everyone wants to be an entrepreneur. And if they have their own thing, they're gonna leave. And some of them will, that will happen. I've seen, I had a practice. The Dental A Team (03:34) Hmm. The Dental A Team (03:39) She was there in September. She'll remember, she'll know exactly what I'm talking about. I had a practice, I went, we did a stellar meeting. ⁓ it was so much fun. So much fun. She has the best practice, she has the best why. She's just an incredible human. Two days later, ⁓ she had a team member quit because she wanted to open up her own business and she wanted to do hair. And the inspiration from talking about why's and talking about what are we doing with our lives. prompted her to quit and start a hair salon. She just, I was like, I am sorry and not sorry at the same time. So it can happen. And I think that's the fear for a lot of people. But watching Kira open up and then watching Kira get so emotional over how my why and my purpose is fulfilled within what I do, within my position. The Dental A Team (04:15) Yeah. The Dental A Team (04:33) it was like something morphed and changed for her and we all got to see it as like this butterfly effect. But I say that because I can't, I can have my own purpose and my own why, we all do. But when you can see how it aligns with the company that you're working with and how you can serve your purpose and your...
    Más Menos
    28 m
  • How to Calibrate Your Hygiene Team

    How to Calibrate Your Hygiene Team
    Feb 12 2026
    Re-releasing a DAT listener favorite! Dr. Dave Moghadam joins Kiera to discuss getting your hygiene team on the same page and at the same point of understanding. He shares his approach, and goes deeper into the following: Gather all information and establish a flow of procedure Hold a longer meeting for your hygiene team to review and add their own ideas Allow a period of follow-up for questions Transition into monthly or quarterly meetings to continually update Dr. Moghadam utilized the Dental A-Team's hygiene course to help him come up with this approach to calibrate his hygienist team. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: speaker-0 (00:05) Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I have this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, filler, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A-Teams. Welcome to the Dental A Team Podcast. Hello Dental A Team listeners. This is Kiera. And you guys, I am so excited to bring back on one of my favorite guests, one of your favorite guests, somebody who is in the real life with you guys. He is a practicing dentist, rocks our office. I've known him for quite a while. And he's a man that creates systems, implements and executes. And today I'm jazzed to bring him back on. Dr. Dave Moghadam, how are you today? speaker-1 (01:13) Wonderful, Kiera. Thanks for having me back. appreciate it. It's gonna be a blast as always. speaker-0 (01:17) It's gonna be great if you guys have not heard his other ones we've talked about we've gone from acquiring practices Bringing on associate doctors. We've talked about team quarterly calibrations and now we're gonna dive into something that you started I actually think you started it maybe COVID maybe you're doing it pre-covid ⁓ But but it's going to be diving into hygiene calibration, which I think is so relevant. I mean right now hi, Janice are like more Harder to find than unicorns in my opinion. They're like real real tricky But we just know that they're real. I think it's a great time actually to bring this in. So Dave, kind of walk us through, like I said, you're practicing, Dennis, this is your real life. This is what you're doing really in your practice, which is why I love having on the podcast. So kind of take us away on this hygiene calibration, how you even got the idea for it, what spurred that. I'd love to hear. speaker-1 (02:08) Yeah, so I think as far as like, how did this come about? What was the situation? Everything like that. Some of the key things that were happening were I had focused a lot on a lot of the rest of the practice, like a lot on systemize this, do this, let's grow and everything else was just really just taking off. But the one thing year after year after year that was kind of like fairly consistent, not really like, my God, really, you know, growing was the hygiene department. So I started to look into things of, how can we just improve? And I always feel like if we improve some of the other basic stuff, the numbers fall. So I think a lot of the things that I was ⁓ looking to do was just getting some consistency, make sure everybody's on the same page. At that point, had gotten, yeah, this was about two years ago. So we had just gotten a new hygienist to join our team who's been with us ⁓ since then. We had another hygienist who was only there a day a week at that time. So it was kind of a little difficult to try and get everything all buttoned up. the way I went about it was one, I first took the big chunk of what we had in our operations manual, such as protocols, expectations, standards, record keeping, all that stuff. And then the other thing is I contacted you and I said, Hey, what do you have for this? Because we're all going to be on our butts for a while when the world closed down for a little bit. we went through the hygiene course. I took some, some pearls from there. tried to organize things a little bit more. Uh, we did a little bit of coaching with, Tiffany as well, uh, virtually then. So we basically, the, outline for this, you know, it was basically protocols standards, you know, what ⁓ record keeping, know, what if you encounter some hiccups with patients, you know, as far as, know, those types of situations, ⁓ you know, what's the appointment flow like, what's the communication...
    Más Menos
    34 m
  • Change How People Feel About Going to the Dentist (for the Better!)

    Change How People Feel About Going to the Dentist (for the Better!)
    Feb 11 2026
    Do you want your patients to feel confident and cared for and to become raving fans about your practice? Kiera takes listeners through specific steps to help practices refine what their patients go through upon entering to exiting your office. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Dental A Team listeners. This is Kiera. And today I'm excited for a quick tactical practical tip for you guys that I just think is magical. And I'll start with like a story about it to kind of kick us off. ⁓ Jason and I, we just recently went to Ruth's Chris. We decided we were gonna do a day date and Jason and I, went to the spa. I convinced him to go to the spa. He's not like obsessed about it, but really loved in like the hot tub room that they actually turned on a football game for him. So. I don't know how the spa gods were on my side that day, but they definitely were. And then we decided to go to Ruth's Chris. And if you guys are familiar with Ruth's Chris, ⁓ it's ⁓ an amazing steakhouse. And ⁓ I noticed when we went in there, there was just a different vibe. And I've been very obsessive about high-end restaurants, reading the book, Unreasonable Hospitality. I think I'm more aware of it. If you guys haven't read that book, I definitely recommend putting that on your book wish list. And what was interesting is, When we came in, they said, hi, Mr. and Mrs. Dent, great to see you. And they took us back to our table and the waitress was so kind to us. And she said, here's this information. What information do you guys need? There were seat spot for us. The busser came through and was like, we really love working with people like you. You guys just make our life so much easier. They're like, here, let's just box this up for you. You made great choices for you. They had all of our stuff boxed for us. The presentation was beautiful. They didn't come by and they weren't annoying to us, but they were so genuine to us. And then as we were leaving, they said, thank you, Mr. and Mrs. Dent. And they knew all about us. Okay. So that was one experience. Another experience has been Jason and I were in Bali and we went to the four seasons and I remember if you've been to Bali, you'll understand. Jason and I both got Bali belly. And if you haven't heard mine was, I got it on our flight home. I've never in all my years of flying, knock on wood, I've never once thrown up ever on a plane. Mine is my flight home that was a nice nine hour flight from Taiwan to San Francisco. And I threw up and had diarrhea the entire freaking time of that flight. I had thrown up about 13 times in two hours and I figured out, if I can make a system for this, like it was hold the vomit bag, go to the bathroom and brush my teeth all at the same time. I realized you can create a system for anything. So that's a little bit beside the point. So I'm here to tell you about great experiences. But at the four seasons, they were top notch. They had an app. They would text us. When I asked them like, hey, you guys have any medicine? They're like, ⁓ we don't have medicine. Here's the pharmacy. We can get it for you. We'll have it to your room. They had it to our room for us. They brought different things for us because they knew that we were sick. They had a turndown service for us. They paid attention to our likes. Our wants, made sure everything was done every single night for us. It was one of the most incredible experiences. And I think about it, like people are like, Kiera, you traveled all over the world. You've gone to Antarctica. You go to these places. And I'm like, Bali, even though I threw up for eight hours on my flight home. Bollywood one of my most amazing experiences and I'm like, what was it? Like it was how I felt at Four Seasons. It was how I felt of everybody was so happy for us to be there. They were so grateful for us to be there. People would say hello to us. They knew our names as we walked through. And ⁓ I've just been paying attention to like Ruth's Chris was recent. The Four Seasons was another one. And then I think about other experiences that maybe weren't as great. I think about... Hotels Jason and I we flew home. We missed a flight coming home from an international flight So we had to snag a hotel the only hotel available for us was a hotel I will not say But it was we'll just say a budget-friendly hotel and I remember we checked in and no one was there They weren't happy to see us. They were annoyed to see us the shuttle. I'm not joking you It was supposed to be there in 15 minutes We waited two hours to get our shuttle and they kept telling us one's on the way one's on the way. They were like you need to call this person By the time we got there our bed was dirty The bathroom was broken. And I just thought, man, I remember that experience. I don't remember the Four Seasons experience, but which ...
    Más Menos
    20 m
  • A Quick Tip to Increase Your Profit

    A Quick Tip to Increase Your Profit
    Feb 10 2026
    This episode is all about the (sometimes surprising) benefits of comprehensive financing! Kristy breaks down why putting together a FULL plan for health will help patients and your practice in the long run. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. Thank you so much for being here. I want you to know that the Dental A Team, we truly, truly love what we do. And I wanna start this out by just thanking all of you for allowing us to be here. I know we're with you in your car or while you're getting ready in the morning or while you're falling asleep at night, I don't know, maybe in your team meeting, but we're here with you somewhere or I wouldn't be able to say this and we value and appreciate that, the consulting team specifically. We love what we do, we love helping clients, we love helping people, we love helping practices and practice owners build a business that works for them and not them always working for the business. So I'm just super excited to be here today. I wanted to just shout out you guys, massive thank you for the support that you give us, that you continue to bring to us and just know we're here. Dental A Team is here for all of your needs and just reach out, Hello@TheDentalATeam.com anytime you need us. And I have with me today, Kristy, Miss Kristy, I adore you. Thank you so much for being here. I said on a different podcast we recorded that we have a slew of time together today and I'm just, I love it. It is the best way to end a call week. So thank you, Kristy, for being here with me today. How are you? And I'm excited because I think you're really excited about this topic. So how are you doing, Kristy? The Dental A Team (01:17) Yeah, I'm doing well. I'm grateful to have time with you. We don't always get time during the week, so I'm getting some extra Tiff time and it feels good to end the week this way. The Dental A Team (01:30) I agree. I agree. I committed recently, just so everyone knows, to being more intentional about my one-on-one time with the consultants. it really made me not just podcasting, but like actual one-on-one time. But it made me think yesterday while I was going through the schedule, kind of figuring it out, it made me think of doctors too and practices. And this is not in alignment with our, get to it, we'll get to profit in a second, but it is kind of in alignment with profit because We tend to forget, we just get in the machine of doing and in the machine of business and we forget that there's people and that you're not the only one who's busy or stressed or what have you and that the team is counting on you, the team needs you. So my leads and my doctors, it's just like a friendly nudge, a friendly reminder that if you're feeling stressed, you probably need to open up some time in your schedule to insert some team time. And while we push our clients to do one-on-ones, I do one-on-ones every month. with our consultants, but sometimes you just need one-on-one time that's not a one-on-one. You know what I mean? You just need connection. And that's what I call it, is I call it our connection time. So we have our one-on-ones, and then we have our connection time. And I think in office, it's a little bit easier, because you guys are side-by-side and you're talking, but still, to just have that 10, 15 minutes, it's like, hey girl, tell me how your life is. What's new? What's going on? And really connect with people. It's my strong nudge to remind you guys to give the kudos, give the connection, and make time for the people who are there doing this with you. So, Kristy, thank you. Thank you for bringing that up. And I am thoroughly enjoying this because I've had so much Kristy time and I get time tomorrow morning. So I am really enjoying this week and it really lights my life up. So thank you. Now. The Dental A Team (03:17) You're welcome. I was going to tell you, I love that you say that and I truly do believe this does tie to profits. And I know in practice we're super, super busy. I like to call it, go break bread with your people. Like be intentional with the time, even if you have to combine it, go break bread, take them out, get the work done on reviewing what you need to review, but then connect as people. And I do think that that reaps rewards in your profits because The Dental A Team (03:24) I agree. The Dental A Team (03:47) The teams that do this are more connected and they jive together. So I do think it ties together. The Dental A Team (03:53) I agree, thank you, I agree. Now tell me, Kristy, we've got quick tips to increase profit, and honestly, this is a quick tip to increase profit. We'll get you a couple more, but Kristy, tell me, because I agree, I think the connection does, but what about the connection do you think it is that does help the profit? It does help people ...
    Más Menos
    24 m