Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests.

Show Notes

• ACCESS PICO FILES: https://bit.ly/3NgSdvO
• Overview of Electric Motor Current (00:00:11)
• Pico Scope Software (00:01:23)
• Understanding Waveforms (00:02:25)
• Setting Up Current Probes (00:04:09)
• Disabling the Fuel System (00:06:14)
• Configuring the Oscilloscope (00:07:18)
• Testing Current Consistency (00:10:35)
• Application to Other Electric Motors (00:12:55)
• Interpreting Waveform Patterns (00:16:13)
• Relative Compression Test Overview (00:17:25)
• Interpreting Waveform Peaks (00:18:34)rs.
• Identifying Global Compression Issues (00:19:54)
• Using Amplitude Cursors (00:21:04)
• Diagnosing Ignition Timing (00:24:23)
• Visual Confirmation of Cylinder Count (00:26:33)
• Identifying Misfiring Cylinders (00:27:38)
• Analyzing Low Compression Waveforms (00:30:06)
• Understanding Air Spring Effects in Engines (00:34:04)

Thanks to our Partner, NAPA Autotech

Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees.

Show Notes

• Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
• Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
• The Importance of Relationships (00:02:50)
• Insights from John Gottman (00:04:09)
• Creating a Safe Space for Clients (00:07:02)
• Understanding Validation (00:08:22)
• Consequences of Invalidating Feelings (00:09:35)
• The Role of Safe Spaces for Employees (00:11:50)
• Open Dialogue and Solutions (00:13:01)
• Addressing Client Concerns (00:14:15)
• Escalation of Emotions in Interactions (00:15:38)
• Reassuring Clients During Tensions (00:18:02)
• Creating Trust in Relationships (00:19:10)
• Building Client Loyalty (00:22:51).
• Proactive Communication Strategies (00:26:20)
• The Impact of Empathy on Business (00:27:36)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Rapid Fire Questions with Tracy Capriotto!

• Watch Full Video Episode

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops.

Show Notes

• Watch Full Video
• Puncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdf
• Tire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/
• Faulty Tire Repair Brings $22.8 Million Court Award: https://www.shopownermag.com/faulty-tire-repair-brings-22-8-million-court-award/
• $22.8 Million Faulty Tire Repair Entirely Avoidable: https://www.tirereview.com/22-8-million-faulty-tire-repair-entirely-avoidable/
• Discussion on Auto Repair Integrity (00:01:06)
• Personal Tire Repair Experience (00:01:17)
• Cost Comparison of Tire Repairs (00:02:25)
• Incompetence vs. Scamming (00:02:33)
• Lack of Standard Protocols (00:04:07)
• Importance of Manufacturer Protocols (00:04:41)
• Tire Repair Limitations (00:08:37)
• Legal Precedents in Auto Repair (00:09:42)
• Consumer Awareness and Questions (00:10:55)
• Disconnect Between Clients and Mechanics (00:12:04)

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields.

Show Notes

• Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010
• The Sport of Auto Repair with Chris Jones [E134]: https://mattfanslow.captivate.fm/episode/134
• Sports and Automotive Parallels (00:01:12)
• Caitlin Clark's Impact (00:01:36)
• Comparison of Basketball Eras (00:02:47)
• Surge in Women's Basketball Viewership (00:04:11)
• Caitlin Clark's Unique Playing Style (00:05:30)
• WNBA Attendance Records (00:06:44)
• WNBA's Financial Struggles (00:08:31)
• Marginalization of Caitlin Clark (00:10:10)
• Opportunities for Growth (00:11:34)
• Comparison to Automotive Industry Tactics (00:14:16)
• Downplaying Competitors (00:16:49).
• Harmful Practices in Sports and Automotive (00:18:11)
• Final Thoughts on Caitlin Clark and the WNBA (00:19:39)
• The importance of competition (00:20:59)
• Critique of disparagement (00:22:16)
• Learning from popularity (00:23:33)
• Long-term strategy concerns (00:24:59)

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

Show Notes

• Hiring New Technicians (00:01:05)
• Challenges of Answering Questions (00:02:19)
• Understanding Air Conditioning (00:03:37)
• The Importance of Foundational Knowledge (00:06:06)
• Richard Feynman's Insights (00:07:43)
• Diagnostic Processes Discussion (00:12:17)
• Jorge Menchu's Impact (00:14:55)
• Crossword Puzzle Analogy (00:16:02)
• Understanding the Diagnostic Puzzle (00:19:28)
• Focus on Relevant Issues (00:20:38)
• Addressing Quick Diagnostic Questions (00:22:58)
• Acknowledging George Menchu's Contributions (00:24:09)
• Effective Problem-Solving Strategy (00:25:26)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration...

Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.

Show Notes

• The Two Weeks Notice Question (00:01:10)
• Power Dynamics in Employment (00:02:16)
• Expectations of Notice (00:03:38)
• Severance Packages Discussion (00:04:50)
• The Balance of Notice and Severance (00:06:01)
• Consequences of Leaving Without Notice (00:07:15)
• The Hypocrisy of Notice Expectations (00:08:21)
• Severance Considerations (00:15:00)
• The complexities of human behavior in the workplace (00:18:29).
• Discussing severance and vacation time (00:21:01)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.

Show Notes

• Future Planning for Retirement (00:02:38)
• Physical Limitations and Career Transition (00:03:57)
• Service Advisor Role Challenges (00:05:03)
• Skill Development and Planning (00:06:19)
• Communication and Shop Support (00:10:14)
• Training and Skill Enhancement (00:11:24)
• Value of Diagnostics and Programming (00:17:29)
• Compensation Challenges for Mechanics (00:18:51)
• Training Resources (00:21:37)
• Management Training (00:22:56)
• Shifting Roles in Business (00:24:08)
• Generational Skill Gaps (00:25:16)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.