In this episode of The A100 Podcast, recorded live at ASAE’s Annual Conference, O&U’s Meghan Henning sits down with Lou Centrella, CAE, Senior Director of Technology Services at ISSA - The Worldwide Cleaning Industry Association. Lou shares valuable insights on how ISSA is enhancing its technology strategy to better serve its members and support the entire organization.

Key Highlights:

• Building Strong Cross-Departmental Partnerships: Lou discusses the importance of IT being a collaborative partner with all departments. He emphasizes that the technology team’s role isn’t just about providing tools but about understanding the needs of each department and integrating technology into their processes to achieve shared goals.

• Creating a Roadmap for Success: Lou shares his approach to putting together a detailed technology roadmap, ensuring that the association’s tech investments align with strategic priorities. From selecting the right tools to planning for long-term upgrades, Lou explains how ISSA’s roadmap ensures they stay ahead of tech trends and serve their members effectively.

• Modernizing the Tech Stack: Lou details how ISSA has modernized its tech stack, focusing on integrating systems and leveraging the cloud. He highlights the challenges and opportunities of transitioning to more modern platforms, ensuring that both member-facing tools and internal processes run smoothly.

• Prioritizing Cybersecurity: In a digital-first world, cybersecurity is critical. Lou outlines ISSA’s approach to protecting its data and systems, from implementing secure cloud-based solutions to educating staff on cybersecurity best practices. He explains how they are working to stay proactive against threats while ensuring compliance with industry standards.

Join us as we explore the essential role of technology in modern associations.

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