• Episode 2: How to Handle Dissatisfied Clients

  • Aug 15 2023
  • Duración: 42 m
  • Podcast

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Episode 2: How to Handle Dissatisfied Clients

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  • Resumen

  • It’s never fun but it’s bound to happen in any business that you have… you’ll have a client that had expectations that you or your business didn’t meet or, maybe you messed up and your client is upset. Knowing how to handle that disappointment as a small business and appeasing clients while maintaining boundaries is a hard lesson to learn. Today we’re going to share with you some of our personal experiences in the hopes that it helps you handle difficult clients when you encounter them in your business.

    Here are the tips that we outline in the episode:

    1. Communicate communicate communicate
    2. Set clear expectations
    3. Your Contract is King (here's a link to ours: https://onemomentplease.info/shop/)
    4. Practice exceptional customer service
    5. Be solution-oriented
    6. Know when to let go
    7. Seek feedback and improve

    Your reputation is important. How you handle difficult clients can significantly impact your business's success. By prioritizing clear communication, exceptional customer care, and continuous improvement, you can navigate challenging situations while preserving your business's integrity.

    We hope this has been helpful! Let's continue the conversation in our group here: https://www.facebook.com/groups/511192620833114/

    --- Support this podcast: https://podcasters.spotify.com/pod/show/onemomentplease/support
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