Have you ever thought about offering your photo booth services as a trade for something else, like a hotel stay? In this episode, Kait and Nicole share their experiences with trading their company's services for gift cards, experiences, hotel stays, and so much more. The opportunities are truly endless when you're the boss of your business!

We'd love to hear from you: have you done trades with your business? What's been the best and worst trade you've ever done?

Setting Yourself Up for Success at Events

When you’re at an event, eventually something is bound to go wrong. Sometimes it’s completely out of your hands, but sometimes it’s completely preventable. Today we’re going to share with you some practices we’ve implemented to set ourselves up for success at our events that we hope can help you too.

• Test test test. Always test your events.

• • Test to ensure that your assets are loaded properly

  • Test for spelling and grammar

  • Test that your booth is operating correctly (fan running, iPad charging, LEDS connecting, etc)

• Make sure the app (and your iPad) are updated

BONUS: load your event on the iPad right before you shut down, that way when you plug in your iPad at an event your event is loaded and ready to go. If you don’t have any reception at your event, and you try to load your event then, it won’t be able to load…

• Have back ups

• • Have backup cords (we’ll have a checklist of the backups they need to have)

  • Bring a backup WIFI hotspot

  • Backup supplies (chargers, extra printer paper, batteries for lights)

• Double check arrival times/event day details

• • Do you have a timeline?

  • Do you know where you’ll be setting up?

Have all the information you need before you arrive so you’re not left wondering or frustrated.

A recap email before the event helps with this a TON. It leaves everyone on the same page, and leaves room for both parties to ask questions and confirm anything.

We hope this will be helpful for you to EXCEL at your next event. Preparation is SO important and getting into these habits early on in your entrepreneurial journey will help you be successful as you grow.

Thanks for joining us and we’ll chat soon!

It’s never fun but it’s bound to happen in any business that you have… you’ll have a client that had expectations that you or your business didn’t meet or, maybe you messed up and your client is upset. Knowing how to handle that disappointment as a small business and appeasing clients while maintaining boundaries is a hard lesson to learn. Today we’re going to share with you some of our personal experiences in the hopes that it helps you handle difficult clients when you encounter them in your business.

Here are the tips that we outline in the episode:

1. Communicate communicate communicate
2. Set clear expectations
3. Your Contract is King (here's a link to ours: https://onemomentplease.info/shop/)
4. Practice exceptional customer service
5. Be solution-oriented
6. Know when to let go
7. Seek feedback and improve

Your reputation is important. How you handle difficult clients can significantly impact your business's success. By prioritizing clear communication, exceptional customer care, and continuous improvement, you can navigate challenging situations while preserving your business's integrity.

We hope this has been helpful! Let's continue the conversation in our group here: https://www.facebook.com/groups/511192620833114/