Show Information

Episode Number: 53

Date: 9/23/2024

Duration: 37:43

Host: Justin Deese

Host Contact: JustinDeese.com

Guest: Brigham Dickinson

Company: Power Selling Pro's

Website: www.PowerSellingPros.com

Demo: https://powersellingpros.com/schedule-coaching/

Booked By Power Selling Pros

Website: www.Bookedbypsp.com

Demo: https://www.bookedbypsp.com/home-page1670948825393

Summary

In this episode, I'm joined by Brigham Dickinson from Power Selling Pros. We delve into the strategies for transforming Customer Service Representatives (CSRs) into revenue generators. By leveraging training and accountability, Brigham shares how CSRs can significantly impact booking rates and contribute to your business’s bottom line. From real-life success stories to actionable insights, this episode is packed with game-changing advice for anyone in the home service industry.

Takeaways

1. The Importance of Accountability: Regularly monitor and provide feedback to your CSRs to enhance their performance and booking rates.
2. Invest in CSR Training: Comprehensive training programs for CSRs can lead to a significant increase in booking rates and overall revenue.
3. Performance-Based Pay for CSRs: Incentivizing CSRs with performance-based pay can motivate them and increase their efficiency in upselling services.
4. Leveraging Low Hanging Fruit: Focus on converting the calls that are already coming in to maximize revenue without increasing marketing spend.
5. The Impact of Personal Stories: Understanding personal motivations and stories can inspire better performance and commitment in team members.

Chapters

1. Introduction and Guest Welcome - 00:02
2. The Origin of Power Selling Pros - 01:22
3. Brigham's Motivation for Writing Books - 02:08
4. Stumbling Blocks and Initial Struggles - 05:38
5. Training and Accountability in CSR Performance - 09:01
6. Real-Life Success Stories with Increased Bookings - 10:25
7. Software Utilization in Training - 15:24
8. Size of Businesses That Benefit from Training - 16:03
9. Final Thoughts and Wrap-Up - 20:01

Keywords

Customer Service Representatives, CSR Training, Revenue Generators, Booking Rates, Home Service Industry, Power Selling Pros, Pattern of Excellence, Brigham Dickinson, Booked by Power Selling Pros, Business Growth, Call Handling, Performance-Based Pay, Upselling Services, Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse,

Show Information

Justin Deese

www.JustinDeese.com

Justin@JustinDeese.com

Service World Promo Discount Code: FREEDOM24

Summary

In this special 52nd episode of the Freedom Blueprint Podcast, Justin Deese celebrates the podcast's one-year anniversary. Reflecting on the journey, he shares the significant moments and achievements over the past year, from partnering with Leap Partners to personal milestones such as his alcohol-free journey and numerous speaking engagements. Justin also talks about exciting upcoming events, including a keynote at Service World Expo and a live podcast stage appearance. This episode is filled with gratitude, personal growth, and future aspirations.

Takeaways

1. Reflecting on a Year of Growth: Celebrating the podcast’s one-year milestone, filled with meaningful interactions and feedback.
2. Partnering with Leap Partners: The positive impact of selling and partnering with Leap Partners on professional and personal fronts.
3. Alcohol-Free Journey: Insights into Justin’s decision to stop drinking, its challenges, benefits, and its impact on health and family.
4. Speaking Engagements: Enthusiasm for public speaking, memorable experiences at various events, and anticipation for upcoming keynotes.
5. Future Prospects: Excitement about upcoming engagements, particularly Service World Expo and live podcast events.

1. 00:02 - Introduction and Celebrating One-Year: Reflecting on reaching the one-year mark and initial thoughts.
2. 00:52 - Year in Review and Upcoming Events: Overview of the past year and exciting upcoming events like Service World Expo.
3. 03:17 - The Journey of Starting a Podcast: How the podcast began nine years ago and the influence of John Lee Dumas.
4. 05:40 - Partnering with Leap Partners: Details on selling the business and partnering with Leap Partners.
5. 06:46 - Alcohol-Free Journey: The decision to stop drinking and its personal and professional impacts.
6. 09:08 - Supportive Family and Personal Benefits: How the alcohol-free journey impacted Justin's family life and overall health.
7. 11:30 - Speaking Engagements: Experiences and excitement about public speaking events.
8. 13:45 - Live Podcast Stage and Future Plans: Anticipation for live podcasting at Service World Expo and other future plans.
9. 13:45 - Webinar and Book Updates: Updates on the book "When Your Business Partner is Your Spouse" and potential future releases.

Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, Leadership, Growth, Positive Mindset, Business Strategy, Home Services Industry, Speaking Engagements, Leap Partners, Alcohol-Free Journey, Service World Expo, Live Podcast, Personal Growth, Professional Development.

Episode Number: 51

Date: September 9, 2024

Duration: 41:50

Host: Justin Deese

Website: JustinDeese.com

Contact: Justin@JustinDeese.com

Guest: Derek Cormier

Company: Climate Experts

Website: https://www.climateexpertsac.com/

Facebook:

https://www.facebook.com/climateexpertsac

TikToc

https://www.tiktok.com/@climateexpertsac?fbclid=IwY2xjawEV6RtleHRuA2FlbQIxMAABHaO_dJbBrImQRavq5BZV8tE1xBgW_BuCnf4Re4MLYN9UXZRZOdB0qN5NpQ_aem_hXn55oir9SbHaqTcsQWWBg

Instagram

https://www.instagram.com/climateexpertsinc

Summary:

In this episode of the Freedom Blueprint Podcast, Justin Deese sits down with Derek Cormier from Climate Experts in Melbourne, Florida. They delve into the significant role of KPIs (Key Performance Indicators) in fast-tracking business success. Derek shares his journey of expanding his business from a single truck operation to an $8 million enterprise. The discussion highlights the importance of establishing specific job roles and clear KPIs, building a strong company culture, and effective social media strategies for branding and recruitment.

Takeaways:

Importance of Specific KPIs: Establishing clear, measurable KPIs can drive growth and help businesses monitor their progress effectively.

Building a Strong Company Culture: A positive company culture significantly impacts employee retention and recruitment.

Leveraging Social Media: Effective use of social media can enhance branding, customer engagement, and recruitment.

Role of Best Practice Groups: Participating in best practice groups, like Nextar, is essential for business development and growth.

Clear Job Roles: Defining specific job roles and boundaries improves operational efficiency and helps avoid conflicts.

Chapters:

00:02 - Introduction to Derek Cormier and his journey in the trades

02:03 - Challenges and dynamics of running a family business

03:48 - Establishing roles and boundaries

04:51 - Keys to success and the importance of KPIs

06:38 - Partnering with best practice groups like Nextar

10:30 - Effective social media strategies for business growth

14:16 - Budgeting for marketing and the role of social media

16:39 - Impact of a strong social media presence on recruiting

19:14 - Importance of company reviews and career progression

20:42 - Attracting the right talent through a positive company culture

23:07 - Paid workday trials to assess potential employees

27:47 - Tips for social media: Getting started and understanding your brand

33:34 - Hiring a social media videographer

36:21 - Closing thoughts and advice from Derek Cormier

Keywords:

Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, KPIs, Key Performance Indicators, Business Growth, Social Media Marketing, Company Culture, Recruitment Strategies, Best Practice Groups, Nextar, Business Strategies, Leadership, Climate Experts, Derek Cormier