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Are you struggling to balance business results with employee well-being?

Do you wonder how to create a high-performing team while treating them with humanity?

It's time to explore the transformative impact of human-first leadership in customer success.

Join Rachel Provan as she sits down with Easton Taylor, SVP of Customer Success at Gainsight, to uncover the secrets of creating a thriving, human-centric culture that drives business success.

BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:

• What human-first leadership really means beyond the buzzwords, and why it's more critical now than ever in the challenging tech economy
• The 8 key ingredients of human-first leadership, including empathy, authenticity, and personalized experiences
• How Gainsight's core values, including "childlike joy" and "Shoshin" (beginner's mind), shape their unique culture
• Practical strategies for new leaders to build trust and transparency with their teams
• The crucial role of psychology in developing effective leadership skills
• How to maintain a human-first approach while driving results in challenging times

Don't let the pressure to deliver results destroy your team's morale and effectiveness. Tune in to learn how human-first leadership can transform your customer success department, boost employee engagement, and ultimately drive better business outcomes.

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This episode was sponsored by Vitally.io

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🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

NEW FREE RESOURCES

💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.

💎 The Focus Formula - How to make measurable progress on your CS Strategy every single day.


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