Send us a Text Message.

Are you struggling to balance business results with employee well-being?

Do you wonder how to create a high-performing team while treating them with humanity?

It's time to explore the transformative impact of human-first leadership in customer success.

Join Rachel Provan as she sits down with Easton Taylor, SVP of Customer Success at Gainsight, to uncover the secrets of creating a thriving, human-centric culture that drives business success.

BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:

• What human-first leadership really means beyond the buzzwords, and why it's more critical now than ever in the challenging tech economy
• The 8 key ingredients of human-first leadership, including empathy, authenticity, and personalized experiences
• How Gainsight's core values, including "childlike joy" and "Shoshin" (beginner's mind), shape their unique culture
• Practical strategies for new leaders to build trust and transparency with their teams
• The crucial role of psychology in developing effective leadership skills
• How to maintain a human-first approach while driving results in challenging times

Don't let the pressure to deliver results destroy your team's morale and effectiveness. Tune in to learn how human-first leadership can transform your customer success department, boost employee engagement, and ultimately drive better business outcomes.

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This episode was sponsored by Vitally.io

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🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

NEW FREE RESOURCE

💎 The Focus Formula - How to make measurable progress on your CS Strategy every single day.


WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL

Follow at:

LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

Send us a Text Message.

More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you?

In this episode of Psychology of Customer Success, Rachel reveals her favorite tools designed to help CS leaders stay organized and efficient - even when things are coming at you a million miles an hour!

Discover how to build faster knowledge centers, delegate tasks effortlessly, and leverage AI to ensure nothing slips through the cracks.

Get practical insights on using tools like Fathom Notetaker and Anthropic’s Claude, offering you the keys to a more focused and productive workday for maximum efficiency. Tune in and learn how to outsource your brain for maximum efficiency!

Chapters:

00:00:00 - Introduction

00:01:40 - My favorite tools

00:02:29 - Managing tasks

00:03:55 - Discovering Fathom Notetaker

00:08:24 - Superior AI with Claude

00:15:42 - Easy SOPs and knowledge center resources

00:23:34 - Outsource your brain with my favorite productivity tool

00:26:22 - Immediate focus on demand with this music app

00:27:39 - Wake up more easily and improve sleep quality

00:29:11 - The app that will make you happier in 5 mins a day

00:34:51 - Reflecting with a bullet journal

00:39:27 - Continuous learning - when you have no time

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If you like this content, please like or rate the show, and follow or subscribe so that you don't miss an episode!

For more information about Provan Success and Rachel, visit https://provansuccess.com

Find Rachel on LinkedIn: https://www.linkedin.com/in/rachelhprovan/

Mentioned in this episode:

Fathom Notetaker

Claude by Anthropic

Loom

Scribe

Brain.fm

Trello

Goblin Tools

Five Minute Journal App

Mind Tools

Bullet Journal

This episode was sponsored by Vitally.io

*********

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

NEW FREE RESOURCE

💎 The Focus Formula - How to make measurable progress on your CS Strategy every single day.


WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL

Follow at:

LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

Send us a Text Message.

Do you struggle to stay productive amidst constant task switching?

Join Rachel as she delves into the major issue of task and channel switching. Discover what task switching is, why it's a significant problem in the customer success industry, and learn practical tips to minimize its impact.

From creating pockets of focus work to batch tasking and surprising tools, Rachel provides actionable strategies to help you achieve better results and feel less exhausted at the end of the day.

Chapters:

00:00:00 - Welcome to Psychology of Customer Success

00:01:17 - The reality of task switching

00:02:30 - Consequences of multitasking

00:04:20 - Invisible impact of task switching

00:06:00 - The cognitive cost of switching tasks

00:07:09 - Productivity loss from task switching

00:08:18 - Battling email and Slack distractions

00:10:50 - Strategies for focused work

00:14:22 - Optimizing your workday

00:18:11 - Tools and tips for better focus

NEW FREE RESOURCE

💎 The Focus Formula - How to make measurable progress on your CS Strategy every single day.


WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL

Follow at:

LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com