Do you struggle to stay productive amidst constant task switching?

Join Rachel as she delves into the major issue of task and channel switching. Discover what task switching is, why it's a significant problem in the customer success industry, and learn practical tips to minimize its impact.

From creating pockets of focus work to batch tasking and surprising tools, Rachel provides actionable strategies to help you achieve better results and feel less exhausted at the end of the day.

Chapters:

00:00:00 - Welcome to Psychology of Customer Success

00:01:17 - The reality of task switching

00:02:30 - Consequences of multitasking

00:04:20 - Invisible impact of task switching

00:06:00 - The cognitive cost of switching tasks

00:07:09 - Productivity loss from task switching

00:08:18 - Battling email and Slack distractions

00:10:50 - Strategies for focused work

00:14:22 - Optimizing your workday

00:18:11 - Tools and tips for better focus

NEW FREE RESOURCE

The Focus Formula - How to make measurable progress on your CS Strategy every single day.

CONNECT WITH RACHEL

Follow at:
LinkedIn

TikTok

Instagram

WEBSITE

https://provansuccess.com

WORK WITH RACHEL:

CS Leadership Academy

Are you overlooking your biggest accomplishments?

Discover a powerful tool to help you track, quantify, and showcase your achievements - the accomplishment tracker. By spending just 15 minutes a week, you can avoid the pitfalls of recency bias and clearly demonstrate the value you bring to your company.

Here's what you'll learn:

• Why we naturally underestimate our own accomplishments and the cognitive biases at play
• How to set up an accomplishment tracker using the STAR method to quantify your impact
• A step-by-step example of calculating the monetary value of process improvements
• The psychological benefits of an accomplishment tracker, including increased motivation
• Tips for leveraging your tracker for raises, promotions, and even job searches
• The value of maintaining a "kudos folder" to overcome blind spots

Don't let your hard work go unnoticed. Listen now and start getting the recognition (and compensation) you truly deserve by tracking your achievements.

Download the FREE Accomplishment Tracker!

NEW FREE RESOURCE

The Focus Formula - How to make measurable progress on your CS Strategy every single day.

CONNECT WITH RACHEL

Follow at:
LinkedIn

TikTok

Instagram

WEBSITE

https://provansuccess.com

WORK WITH RACHEL:

CS Leadership Academy

Struggling to adapt to changes in your CS Leadership Role?

Feel like you’re always dealing with problems outside of your control?

Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to enhance customer success strategies. Discover the transformative power of building cross-functional relationships and resilience in this insightful episode.

BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:

• Effective Strategies for Handling Change: How to embrace and navigate through changes in the tech industry with agility and confidence.
• Overcoming Victim Mentality: Techniques to shift from a mindset of constraints to one of proactive problem-solving within customer success.
• The Power of Cross-Functional Relationships: How building strong relationships with sales, product, and other departments can facilitate smoother operations and better outcomes in customer success.
• Learning from Sales: What customer success can adopt from sales techniques, including top of the funnel strategies and objection handling, to enhance customer retention and satisfaction.
• Building Resilience in Leadership: Strategies to develop resilience, helping you to not only survive but thrive through challenges and adversity in your career.

Tune in to transform how you view your role in customer success and accelerate your path to leadership.

Find Madelyn on LinkedIn here: https://www.linkedin.com/in/madelyn-deprey-29a91642/

NEW FREE RESOURCE

The Focus Formula - How to make measurable progress on your CS Strategy every single day.

CONNECT WITH RACHEL

Follow at:
LinkedIn

TikTok

Instagram

WEBSITE

https://provansuccess.com

WORK WITH RACHEL:

CS Leadership Academy