Regan Brown, Host, interviews Dillon Graber, Senior Community Manager at Seabreeze Management, who shares tips and tricks on preventing burnout and staying motivated in the HOA industry.

Chapters

00:00 Introduction and Career Path

02:59 The Importance of Flexibility and Clear Expectations

05:47 Prioritizing Tasks and Focusing on the Bigger Picture

10:14 Monthly Board Meetings and Setting Realistic Expectations

13:21 Hobbies and Work-Life Balance

24:52 The Impact of Burnout on Mental Health

29:02 Motivated Individuals and the Importance of Self-Management

31:35 Favorite Hobby and the Importance of Finding Balance

35:12 Story: The Association That Followed Dylan Throughout His Career

38:35 Closing Remarks and Contact Information

Regan Brown, Host, and Bill Mann, President of The G.B. Group Construction & Painting, interview Travis Stokes, President of Action Asphalt Paving and Maintenance, Inc., about asphalt projects and maintenance for HOAs.

Chapters

00:00 Introduction and Background

02:37 Best Practices for Asphalt Projects

06:31 Scheduling and Phasing Asphalt Projects

10:45 Crack Filling and Spot Repairs

18:10 Overlay vs. Remove and Replace

20:04 Financial Planning for Asphalt Projects

25:08 Diversification and Expertise in the Industry

29:31 The Importance of Empathy and Communication

31:24 Anecdote: Towing Incident

32:24 Contact Information and Conclusion

Regan Brown, Host, and Kelly Zibell, Senior Vice President of Communitas, interview Matt Kraft, Chief Operating Officer of Communitas. They explore the topic of acquisitions and mergers in the HOA industry.

Chapters

00:00 Introduction and Background

04:05 The Increase in Acquisitions and Mergers

07:16 The Benefits of Technology in HOA Management

09:18 Challenges and Disruptions in the Integration Process

15:24 Factors Considered in Acquisitions

21:23 National Acquisitions and Local Laws

23:19 Investment and Industry Protections

30:16 Accountability and Audit in the Industry

33:13 A Memorable HOA Story

Regan Brown, Host, and Kelly Zibell, Senior Vice President of Communitas, interview Donald Disbro of Standpoint Construction to discuss storm restoration management and the steps associations can take to prepare for storms and fires.

Regan Brown, Host; Bill Mann, President of The G.B. Group Construction & Painting; and Kelly Zibell, Senior Vice President of Communitas, interview John Gill, Partner at Hughes Gill Cochrane Tinetti, P.C., about ethics and fiduciary responsibilities within the HOA industry. They discuss core ethical duties of HOA board members, handling conflicts of interest, maintaining confidentiality, and common ethical pitfalls faced by board members.

Chapters

00:00 Introduction and Background
03:02 Ethics and Fiduciary Responsibilities of HOA Board Members
07:59 Conflicts of Interest and Disclosure
14:28 Maintaining Confidentiality and Transparency
36:43 The Role of Managers in Board Dynamics

Regan Brown, Host, and Bill Mann, President of The G.B. Group Construction & Painting, interview Laura Otto, Senior Editor of Digital Content with CAI National, discussing pool rules and etiquette in HOAs.

Chapters

00:00 Introduction and Background
01:41 Pool Rules and Specifics
03:47 Common Problems and Enforcement
06:22 Changing Pool Policies
08:45 Pets and Other Considerations
11:07 Evaluating and Updating Pool Rules
14:30 Pool Monitors and Security Measures
20:03 Communication and Education
23:12 Indoor Pools and Additional Considerations
24:21 Security Measures and Challenges
26:18 Supporting Communities in Times of Crisis
28:50 Conclusion and Final Thoughts

Regan Brown, Host, and Bill Mann, President of The G.B. Group Construction & Painting, interview Tasha Parmelee, President of Next Step Community Management. They discuss the role of technology in customer service and the importance of maintaining human interaction in the HOA industry.

Chapters

00:00 Introduction and Background

04:05 Prompt for Writing about Technology and Customer Service

06:20 The Role of Technology in Customer Service

08:27 Balancing Automation and Personal Touch

10:10 Building Trust and Meaningful Relationships

12:50 Leadership and Accountability in Implementing Technology

21:26 The Lack of Critical Thinking Skills in Today's Education System

27:36 Balancing Technology and the Human Touch in Management

32:35 The Future of Technology in Management

36:27 Challenging Situations in HOA Management

Regan Brown, Host; Bill Mann, President of The G.B. Group Construction & Painting; and Kelly Zibell, Senior Vice President of Communitas, interview Doreen Tejeda, Senior Vice President of Operations for Gordian Business Solutions, as she discusses essential leadership skills.

Chapters

00:00 Introduction and Background

02:47 The Four Key Traits of Effective Leadership

05:48 Communication and Difficult Conversations in Leadership

10:05 The Role of Emotional Intelligence in Leadership

25:06 Work-Life Balance and Flexibility in the Workplace

29:59 Humorous Story: Challenging Community with College Students