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Cara Pacetti from Buzzsprout's success team joins us to discuss how to seamlessly integrate after-hours customer support into your business without hiring more employees or burning out your team!

From expanding support hours to include weekends and evenings, managing the unique challenges of small teams, and how rotating responsibilities can prevent burnout and foster teamwork, this episode breaks down everything you need to know about extending customer support! Check it out, and let us know what you think!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

Follow us on Instagram @happytohelppod

To learn more about Buzzsprout visit Buzzsprout.com

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Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations with grace, but also elevate your customer support experience to new heights!

Learn how to maintain calm, set boundaries, and resolve issues with empathy and professionalism!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

Follow us on Instagram @happytohelppod

To learn more about Buzzsprout visit Buzzsprout.com

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In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support.

From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's future, to the present-day well-oiled machine of a dedicated team, this episode uncovers what happened behind the scenes.

As we discuss the early challenges, Kevin highlights the fine balance between nurturing a startup and the burgeoning demands of customer care. Through the years, Buzzsprout support has transformed into a Podcaster Success team, and Kevin and Priscilla talk about what that looks like and how to navigate those changes within a growing team.

Mentioned in this episode:
Happy to Help - Episode 5: The Right Tone for Remarkable Support
Buzzcast - Episode 46: The Day Podcasts Stopped

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

Follow us on Instagram @happytohelppod

To learn more about Buzzsprout visit Buzzsprout.com