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What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti!

With over two decades in customer support, Sarah reveals the secrets behind compassionate leadership and how it fosters remarkable customer experiences and builds brand loyalty.

This episode is packed with practical insights for proactive leadership, the impacts of toxic work environments, and how intentional acts of kindness with your team can create a ripple effect of empathy for your customers.

Listen to Sarah's podcast, Epochal Growth, subscribe to her YouTube channel, and find more info about The Kindness Initiative at Epochal Operations!

Links mentioned in this episode:

• Miro Team Charter Template
• Elevate CX
• Support Driven

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com

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Cara Pacetti from Buzzsprout's success team joins us to discuss how to seamlessly integrate after-hours customer support into your business without hiring more employees or burning out your team!

From expanding support hours to include weekends and evenings, managing the unique challenges of small teams, and how rotating responsibilities can prevent burnout and foster teamwork, this episode breaks down everything you need to know about extending customer support! Check it out, and let us know what you think!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com

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Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations with grace, but also elevate your customer support experience to new heights!

Learn how to maintain calm, set boundaries, and resolve issues with empathy and professionalism!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com

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In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support.

From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's future, to the present-day well-oiled machine of a dedicated team, this episode uncovers what happened behind the scenes.

As we discuss the early challenges, Kevin highlights the fine balance between nurturing a startup and the burgeoning demands of customer care. Through the years, Buzzsprout support has transformed into a Podcaster Success team, and Kevin and Priscilla talk about what that looks like and how to navigate those changes within a growing team.

Mentioned in this episode:
Happy to Help - Episode 5: The Right Tone for Remarkable Support
Buzzcast - Episode 46: The Day Podcasts Stopped

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com

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Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us to peel back the curtain on the traits and talents that make or break the art of support.

We're sharing our hiring playbook at Buzzsprout, revealing creative interview techniques, and the importance of soft skills like patience, empathy, and effective communication. We'll share insights and stories that might have you rethinking the way you approach hiring, training, and nurturing your customer support staff!

To cap it off, we tackle a listener's tech support gripe and turn it into a teachable moment on validating customers' concerns with respect and diligence.

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com

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In this episode of "Happy to Help," we delve into setting the right tone for your support communications.

Drawing from real-world experiences and insights, we take a deep dive into the importance of defining tone for your support team, especially in written communication where every word matters. Get an exclusive behind-the-scenes look at Buzzsprout Support's tone strategies and discover practical tips for harmonizing your team's approach to tone.

Whether you're a seasoned support professional or just starting this episode offers valuable guidance on fine-tuning your support tone and knowing when adjustments are necessary to enhance customer experiences.

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com

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On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer interaction.

We'll guide you through the process of identifying realistic goals that align with your company values, and how to communicate those goals with your team. Then we discuss the importance of reviewing work to make sure it aligns with your goals and celebrating when those on your team do work that drives it home!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com

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Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinder effective customer service.

Learn how the occasional stumble can fortify customer relationships and admitting our blunders not only wins the hearts of customers but also paves the way for a more transparent and humble support experience. We hope to share our company culture where teams are granted the freedom to experiment, leading to revolutionary service experiences that resonate with customers and team members alike.

Plus, we discuss a Support in Real Life story from a viral Twitter/X thread!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com