In this highlight, Samara and Jen discuss the challenges and emotional aspects of managing client relationships in the beauty industry. They explore the anxiety and disappointment that come when clients leave, often without saying why. They also emphasise the importance of maintaining open communication. Addressing issues directly, and not taking client departures personally.

The conversation touches on the need for self-reflection and growth. While also recognising the importance of being okay with clients seeking services elsewhere. Samara and Jen stress the significance of maintaining professionalism and empathy. Even when faced with challenging situations.

Listen in for their practical advice on handling client relationships with grace and resilience. Ensuring a welcoming environment for both current and potential returning clients.

Listen to the full episode here:

Apple: https://podcasts.apple.com/au/podcast/when-clients-leave-and-dealing-with-bad-reviews/id1675792257?i=1000614793154

Spotify: https://open.spotify.com/episode/0AUB9YAGNrG9WJ6ewacGlc?si=hia7VDFMQ1ytWjB8HPQ3BA

YouTube: https://youtu.be/Vk0K1Aqtgg0?feature=shared

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