In this episode of the Inner Sanctum, join us in Budapest as we celebrated 20 years of Kevin Murphy! We were lucky to be joined by special guest Peter McDonald, CEO and co-founder of the Kevin Murphy brand. Peter shares his journey from a shampoo salesman to the CEO of Kevin Murphy.

Peter has such a passion for the industry which is still very evident. We talk thoughtful communication and the importance of relationships within the industry. The evolving nature of the salon business. And how a passion for solving problems can drive success in the haircare industry. Peter also speaks into the importance of maintaining company culture. Adapting to social and digital changes and preparing the next generation to take over the business.

00:00 Introduction to the Inner Sanctum Salon Rising

00:13 Meet Peter McDonald: The Shampoo Salesman Extraordinaire

00:39 The Genesis of Kevin Murphy

01:40 Building a Business in Scandinavia

07:55 The Impact of COVID on the Hairdressing Industry

12:12 The Importance of Relationships in Business

28:07 The Role of Social Media and Digital Marketing

31:06 Marketing vs. Social Media: A Fascinating Divide

31:29 The Human Element in Social Media

32:08 Balancing Control and Freedom in Branding

32:19 The Power of Personal Connection

33:08 The Importance of Authenticity

34:17 Building Trust Through Social Media

34:56 The Role of Sales Reps in Client Relationships

35:50 Focusing on Others: A Key to Success

37:24 Personal Stories and Client Engagement

38:11 Solving Problems and Building Relationships

38:40 A Day in the Life: Personal Insights

39:44 Family Dynamics and Work-Life Balance

41:39 The Future of the Company

42:39 The Value of Industry Experience

43:16 The Journey of Growth and Success

52:08 Promoting the Hairdressing Industry

55:31 Changing the Narrative of the Industry

56:09 Conclusion and Gratitude

She's back in the Inner Sanctum lovers!! Salon Rising The Podcast had its first return guest. We were so excited to welcome back Sharelle to recap her journey with her business. We're so lucky that Sharelle has been so open about her tax debt and her business journey. We recapped Sharelle's story and see how far she's come. And babes, it's huge!! But also, we know when Sharelle comes to visit we are all going to get raw and real. So of course we delve into the importance of mindset, vulnerability, and honesty. We also touch on personal growth with therapy. Leadership evolution, and navigating staff changes. And reflecting on how past traumas influence current achievements. It's an episode that has it all!!

00:00 Welcome to the Inner Sanctum

00:13 Introducing Our Special Guest: Sherelle

00:29 Reflecting on Past Episodes

00:46 Sherelle's Business Journey

02:11 The Tax Debt Struggle

09:07 Strategies for Financial Management

12:08 Mindset and Personal Growth

21:00 The Importance of Vulnerability

26:42 Dealing with Change and Letting Go

29:26 Emotional Detachment and Self-Reflection

30:10 Grace in Leadership

30:54 Handling Client Departures

31:39 Personal Reflections and Challenges

33:55 Integrity in Business Transitions

36:04 Navigating Business and Personal Growth

51:29 The Importance of Therapy

56:32 Facing Personal and Business Challenges

01:01:52 Finding Inspiration and Support

01:02:59 Conclusion and Future Plans

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We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.

https://ozdare.com/salonrising

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https://kevinmurphy.com.au/au/en/km/

In this highlight, Samara and Jen discuss the challenges and emotional aspects of managing client relationships in the beauty industry. They explore the anxiety and disappointment that come when clients leave, often without saying why. They also emphasise the importance of maintaining open communication. Addressing issues directly, and not taking client departures personally.

The conversation touches on the need for self-reflection and growth. While also recognising the importance of being okay with clients seeking services elsewhere. Samara and Jen stress the significance of maintaining professionalism and empathy. Even when faced with challenging situations.

Listen in for their practical advice on handling client relationships with grace and resilience. Ensuring a welcoming environment for both current and potential returning clients.

Listen to the full episode here:

Apple: https://podcasts.apple.com/au/podcast/when-clients-leave-and-dealing-with-bad-reviews/id1675792257?i=1000614793154

Spotify: https://open.spotify.com/episode/0AUB9YAGNrG9WJ6ewacGlc?si=hia7VDFMQ1ytWjB8HPQ3BA

YouTube: https://youtu.be/Vk0K1Aqtgg0?feature=shared

To find out more about Salon Rising:

https://www.salonrising.com/

https://www.instagram.com/salonrising_/