Episodios

  • Boutique hospitality and envisioning the guest experience from the ground up | with Bree Brostko

    Boutique hospitality and envisioning the guest experience from the ground up | with Bree Brostko
    Aug 14 2024
    In this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.
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    25 m
  • Connecting the data dots for an email channel powerhouse | with Renee Murrieta

    Connecting the data dots for an email channel powerhouse | with Renee Murrieta
    Aug 7 2024
    Karen Stephens sits down with Renee Murrieta in the latest episode of Hotel Moment. Renee is Founder of Show.Tell., a boutique, London-based hospitality marketing agency. Listen in to receive a masterclass in digital marketing, ranging from the importance of personalization for driving effective campaigns to the KPIs that matter across all of your digital channels.
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    28 m
  • Meet your host — talking Total RevPAR, NOI, the voice channel, and budget season | with Karen Stephens

    Meet your host — talking Total RevPAR, NOI, the voice channel, and budget season | with Karen Stephens
    Jul 31 2024
    In this episode of Hotel Moment, Karen Stephens flips the format and shares some of her own story while recapping insights from previous guests. Karen shares her background at Revinate and the importance of using technology to drive revenue. With a new look and feel, the podcast explores technology, commercial strategy, and budgeting in the hospitality industry. Hotel Moment started during the COVID-19 pandemic and has been going from strength to strength since then.
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    23 m
  • “Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del Mistro

    “Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del Mistro
    Jul 24 2024
    Karen Stephens sits down with Carlo Del Mistro in the latest episode of Hotel Moment. Carlo is the Chief Digital Officer at Ennismore, a leading hotel management company in London. Ennismore’s groundbreaking membership program, Dis-loyalty, offers exclusive discounts on hotels and restaurants within their portfolio. Listen in to learn how Ennismore leverages data and technology to personalize guest experiences and capture valuable insights. And, find out why their unique approach to loyalty is attracting frequent travelers and how they are expanding their program to include independent hotels.
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    19 m
  • Is NOI the only thing that matters? | with Joe Pettigrew

    Is NOI the only thing that matters? | with Joe Pettigrew
    Jul 17 2024
    In this episode of Hotel Moment, Karen Stephens chats with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality. Joe shares insights into his role at the organization, one of the fastest-growing hotel investment and management companies in the US, and their approach to managing unique and independent properties. They explore why NOI is the most important metric for the success of any hotel.
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    26 m
  • How well are you coaching your hotel teams? | with JC Thompson

    How well are you coaching your hotel teams? | with JC Thompson
    Jul 10 2024
    In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and JC Thompson, Founder and CEO of Pursuance, step into the world of performance coaching — exploring what it means to be a good coach for your hotel staff, especially for reservations departments. Thompson describes the pitfalls of traditional performance coaching methods on staff morale juxtaposed with performance coaching that centers hotel data application and group positivity. Listen in for a fresh perspective on how you can improve your team’s overall productivity, meet industry standards and criteria, and use your guest data to boost team confidence.
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    26 m
  • How to book revenue even when climate derails the guest experience | with Nick Cavanaugh

    How to book revenue even when climate derails the guest experience | with Nick Cavanaugh
    Jul 3 2024
    In this episode of Hotel Moment, host Karen Stephens is joined by Nick Cavanaugh, Founder and CEO of Sensible Weather. Together, they discuss the technical and financial aspects of providing a weather guarantee and how Sensible partners with hotels and booking platforms to integrate this service seamlessly into the booking flow. They also touch on the increased demand for travel insurance post-COVID, Sensible Weather's strategic partnership with AMEX Ventures, and their plans for expanding their services within the hospitality and outdoor travel sectors.
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    22 m
  • Your commercial strategy as an evolution and not a revolution with Jennifer Hill of Kalibri Labs

    Your commercial strategy as an evolution and not a revolution with Jennifer Hill of Kalibri Labs
    Jun 19 2024
    In this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. They discuss the concept of commercial strategy and how it differs from traditional revenue management. They emphasize the importance of aligning goals and metrics across revenue, sales, and marketing teams to drive profitability and enhance asset value. The conversation also highlights the role of data analytics in revenue optimization and introduces Kalibri Labs' new publication and certification program. Download, “Demystifying the Digital Market & Guide to Commercial Strategy” at Kalibri Labs Certification: https://kalibrilabscertification.com/
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    17 m