Connect with Joel here:

⁠⁠https://www.instagram.com/coach.joel.burgess/⁠⁠

⁠⁠https://www.linkedin.com/in/coachjoelburgess/⁠⁠

⁠⁠https://www.youtube.com/@coach.joel.burgess⁠⁠

Key takeaways:

• Cash flow solves most business problems and retention solves most cash flow problems.
• Having a long-term vision for clients is crucial for retaining them.
• Serving clients instead of just pleasing them leads to better coaching and deeper relationships.
• Personal growth and continuous improvement are essential for becoming a coach that clients want to stay with.
• Improving the quality of thinking and content helps retain clients and position oneself as a thought leader.
• Building a product pyramid ecosystem with one-on-one coaching, online training, and community creates multiple revenue streams and enhances client retention.
• Helping clients become better thinkers and leaders fosters their growth and loyalty.
• By following these eight steps, coaches can retain clients, experience deep fulfillment, and build a sustainable coaching business.

Sound bites:

"Cash flow solves most business problems and retention solves most cash flow problems."

"Having a long-term vision for clients is crucial for retaining them."

"Serving often actually means saying the uncomfortable, it often actually means triggering our clients and challenging them."

Time stamps:

00:00 Introduction: The Importance of Retaining Clients

02:04 Chapter 1: Creating a Long-Term Vision for Client Retention

04:56 Chapter 2: Serving vs. Pleasing: The Art of Effective Coaching

09:18 Chapter 3: Building Retention with a Multi-Year Vision

16:10 Chapter 4: The Netflix Model: Keeping Clients Engaged

17:40 Chapter 5: Becoming a Curator of Information for Client Retention

18:06 Chapter 6: Helping Clients Become Better Thinkers and Leaders

20:00 Chapter 7: Building a Product Pyramid Ecosystem for Retention