In this episode, Tracey Newman and Dan Bentley speak with Bryony Tucker, the COO and Abi Cooer, the Youth Advocacy Lead at Batyr.

This discussion explores how their organisation meaningfully incorporates young people's lived experiences into every aspect of their mental health work, from organisational decision-making to program design. They share practical strategies for creating safe spaces, sharing power, and ensuring that young people's voices are not just heard, but actively shape the organisation's mission and approach.

Here is a taste of what Tracey and Dan cover in the conversation:

• Batyr's mission to create mentally healthy lives for young people
• Strategies for incorporating lived experience into organisational processes
• Importance of creating safe spaces for young people's voices
• Approaches to systems reform and youth-led advocacy
• Peer-led learning and organisational culture
• Batyr focuses on addressing mental health stigma through storytelling and education
• The organisation has a dedicated team and roles for lived experience advocacy
• Key strategies include: National Youth Advisory Group, Young people on the board of directors, Continuous consultation with young people, Peer-to-peer learning initiatives
• Creating safe spaces involves sharing power and actively listening to young people

Links from the episode:

• Batyr website: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here
• Innovate for Impact Workshop: Click here

In this episode, Tracey Newman and Dan Bentley speak with Rohan Feegrade, the CEO at Lutheran Care.

This discussion explores the organisation's innovative approach to social services, highlighting their strategic focus on creating systemic change through collaborative partnerships and holistic support across child protection, homelessness, and allied health services. They also discuss about the Lutheran Care's award-winning initiatives, such as the "Be the Village" foster care program and the Toward Home Homelessness Alliance, which demonstrate their commitment to addressing community vulnerabilities by amplifying the voices of those most in need.

Here is a taste of what Tracey and Dan cover in the conversation:

• Lutheran Care won the South Australian Not-for-Profit of the Year award
• Developed a strategic plan focused on four key pillars: Best for People, Growth for Impact, Sustainability, and Reputational Growth
• Launched the "Be the Village" foster care campaign, co-designed with lived experience
• Leads the Toward Home Homelessness Alliance, supporting 5,500 people annually
• Implemented the Adelaide Zero Project, housing 1,200 people since 2018
• Expanded Allied Health services, including psychology and speech pathology
• Committed to advocacy and systemic change in child protection and homelessness
• Foster care program with dedicated Aboriginal cultural workers
• Homelessness alliance with innovative service model
• Allied Health services under the "Better Self" brand
• Emergency relief services supporting 6,000-7,000 people annually

Links from the episode:

• Lutheran Care website: Click here
• Lutheran Care LinkedIn: Click here
• Lutheran Care YouTube: Click here
• 2025 Gala Dinner link: Click here
• Elcies Thrift Stores Facebook: Click here
• Learn more about how you can help: Click here
• Read more about the 2024 Not for Profit of the Year Award: Click here
• Read more about the AMI national marketing award finalist: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here
• Innovate for Impact Workshop: Click here

In this episode, Tracey Newman and Dan Bentley speak with Lucas Patchett, the CEO at Orange Sky Laundry.

This discussion explores how Orange Sky Laundry, a non-profit organisation that provides free laundry and shower services to people experiencing homelessness, has empowered its people to continuously innovate and adapt to meet the evolving needs of the communities they serve. Lucas also highlights Orange Sky's culture of giving things a try, celebrating both big and small innovations, and maintaining a focus on connection and community impact, even as the organisation has grown significantly over the past 10 years.

Here is a taste of what Tracey and Dan cover in the conversation:

• Origins of Orange Sky Laundry and how it has grown to provide services across Australia and New Zealand.
• The discussion focuses on the importance of connection and community over just providing laundry services.
• Lucas explains how Orange Sky Laundry has embedded a culture of innovation, where people are empowered to try new ideas and learn from failures.
• Discuss the challenges of scaling and maintaining a culture of innovation as the organisation grows, and shares examples of how they have adapted to changing community needs.
• Lucas shares the story of how Orange Sky Laundry innovated to use solar power for drying clothes, significantly improving the efficiency and sustainability of their operations.
• Highlights the importance of connection and listening, sharing a personal story that exemplifies the meaningful impact of their work.
• The organisation has mechanisms in place to celebrate both big and small innovations, helping to build a culture of continuous improvement.

Links from the episode:

• Orange Sky Laundry Australia: Click here
• Orange Sky Laundry New Zealand: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health.

The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality care, implementing Kaizen methodology, leveraging digital systems, and addressing workforce challenges - all with the goal of better supporting older people in their care.

Here is a taste of what Tracey and Dan cover in the conversation:

• Tony discusses his vision to improve aged care services when he joined Third Age Health and the initial challenges the organisation was facing.
• Explains the company's focus on providing consistent, high-quality care for older people in various living situations.
• Describes how the organisation adopted the Kaizen methodology to drive incremental improvements and changes.
• Shares how the implementation of digital systems helped reduce administrative burdens and improve staff retention.
• Acknowledges the challenges of workforce shortages and discusses the company's approach to navigating these issues.
• Emphasizes the importance of building trust with staff and clients by actively listening and responding to feedback.
• Reflects on the successes and challenges of the past few years and shares the company's future plans, including potential expansion to Australia.

Links from the episode:

• Third Age Health Website: Click here
• Third Age Health LinkedIn: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Niki Rittinghausen and Magda Ojeda from Center for Cultural Diversity in Aging.

The discussion explores on how they amplify the voices of diverse seniors in the aged care system. Through collaborative community engagement, they were able to capture valuable insights and recommendations to improve cultural inclusivity and accessibility in aged care services.

Here is a taste of what Tracey and Dan cover in the conversation:

• Explain the goal of the project to ensure diverse seniors' voices are heard in the aged care reform process.
• The team leveraged partnerships with various community organisations to reach and engage multicultural senior communities.
• The consultations yielded positive outcomes, including seniors gaining new insights and the valuable contribution of an interpreter.
• Genuine community engagement and strategic use of resources, such as translators, were key to the success of the project.
• The report outlines five key recommendations to enhance culturally appropriate care, expand language services, and improve access to information and support.
• The team discusses the importance of an intersectional approach and the challenges faced by multicultural seniors, such as language barriers and social isolation.

Links from the episode:

• Center for Cultural Diversity in Aging website: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Charli English, the CEO of Oaktree.

The discussion explores how the youth-led organisation Oaktree is creating the future they want to see. They are taking a decolonial approach to funding grassroots youth-led initiatives across the Asia Pacific, and co-creating their strategy with young people and partners to challenge perceptions about youth leadership in the development sector.

Here is a taste of what Tracey and Dan cover in the conversation:

• Oaktree supports grassroots youth-led organisations across the Asia Pacific through their Oaktree Youth Solidarity Fund
• They have made a bold decision to take a decolonial approach to their funding, providing unrestricted grants to partners rather than tying the funding to specific projects
• This allows the grassroots organisations to use the funds in the way that best meets their needs, whether that's registering the organisation, paying staff salaries, or implementing their programs
• Oaktree has also co-created their organisational strategy with young people and their partners to ensure it is truly youth-led and responsive to local needs
• They are working to change perceptions about young people's capabilities and leadership in the development sector

Links from the episode:

• Oaktree: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life.

The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to drive systemic change.

Here is a taste of what Tracey and Dan cover in the conversation:

• Family Life focusing on supporting families and building community networks and has a deep interest in working with children and helping them thrive.
• Talks about the common anxiety people have about community support for vulnerable individuals and the importance of practical ways to create community models of support.
• Highlights the importance of community abundance and the need to shift from a scarcity mindset to recognising community solutions.
• Discuss the importance of a social contract with the community and embedding community listening in strategic planning.
• Family Life has a formal community listening program, including community listening tours to understand the impacts of events like COVID-19.
• Explains the methodology of gathering data and hosting events to sense-make community challenges and strengths.
• Family Life uses a backbone function to help drive community solution plans and connect people and organisations.
• Creating Capable Leaders program, which helps community members develop the skills and confidence to make a difference and Young Leaders for Change Program, which focuses on upskilling young people in community leadership.
• Family Life uses technology-based tools like Map Your World to help community members map and address local issues.
• Allison highlights the need to move away from competition and work together to support community better.
• Allison introduces Family Life's innovation pillars, which include community activation, addressing loneliness and social isolation, and supporting families.
• Emphasises the importance of a curious lens and asking "I wonder" questions to drive innovation and community-centered work.

Links from the episode:

• Family Life: Click here
• Allison Wainwright LinkedIn: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Matt Barnes, the Owner of Rogue Creatives and Podcast Host of Creating Good.

Matt shares about innovative ways for organisations, especially nonprofits, to effectively tell their story and connect with supporters. Matt shares his strategic storytelling framework and insights on reframing nonprofit storytelling to focus on the organisation's expertise and mission rather than just highlighting problems.

Here is a taste of what Tracey and Dan cover in the conversation:

• Rogue Creatives' strategic storytelling framework helps clients identify their unique character and story.
• Challenges nonprofits face in storytelling, including the need to spend money on marketing and branding.
• Importance of reframing nonprofits as conduits for change, not just begging for money
• Examples of how changing the tone of storytelling can lead to increased donations and support.
• Collaboration and learning from each other to solve problems more effectively.

Links from the episode:

• Rogue United website: Click here
• Creating Good website: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here