From handling tenant complaints and managing maintenance issues to ensuring timely rent collection and staying on top of the evolving and changing regulations, property managers juggle a variety of responsibilities that can easily spiral out of control. But what if you could turn that chaos into order and elevate your property management game? Well, today we're focusing on inspections and processes to lift your property management game, a critical area that can really make all the difference.

In this episode I chat with Vlad who has a wealth of knowledge and is part of the Grey Lynn Property Management team and oversees the successful management of investment portfolios. With proven results across all aspects of property management, both landlords and tenants appreciate Vlad's professional and effective service.

“I'm a strong believer that our inspections set the tone for the service our clients will be receiving not just for them, but for ourselves. For tenants for our landlords for our contractors because I guess the inspections are there to protect the landlord but at the same time are there to protect the tenant” - Vlad Muhin

We explore:

- Vlad’s transition from hotel to property management and his belief on how people

that come from the hotel industry can make great property managers due to hotel

training being based on systems

- The essential systems for consistency and to help provide excellent service and client

satisfaction in property management

- How the role of checklists and set processes that your team are trained in can help

you to deliver quality service

- How inspections can become a point of difference for your business and how they

set the tone for the service clients will be receiving

- Why systematic checks and monthly audits on processes help maintain business

efficiency

- How systems help your team have their own responsibility for their roles which then

helps build a holistic buisness

- How to overcome challenges in system implementation and set up systems by

knowing the business inside and out

Connect with Vlad Muhin

https://www.barfoot.co.nz/our-people/v.muhin

Kylie’s Resources

Property Management Growth School:

https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

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