Managing in a cafe is one of the ultimate forms of leadership. Part of leading as a manager is planning for, responding to, or avoiding altogether, problems with people, operations, and quality. But instead of spending our best energies in prevention of problems, we tend to manage reactively when problems turn into a crisis. It's a vicious cycle.

On today's Shift Break we will be talking about why we need to flip our focus and pull ourselves away from the dependency the business has on us being crisis managers, and instead become people whose best energies are spent in preemptive leadership and at the very least in creating solutions to issues when they happen to prevent them from repeating.

Recommended episodes:

Stop Glorifying Chaos

When Small Problems Grow Up

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

https://calendly.com/chrisdeferio/30min

Listen to related episodes:

• 159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters
• 244 : Top 10 Ways to Lose Employees
• 278 : Making great Hiring Decisions
• Don't Hire on a Trial Basis
• Setting and meeting Standards in the Coffee Shop
• You Can't Automate Quality

Emotions, Self-Sabotage, and Telling Ourselves the Truth

Thank you to out sponsors!

Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

The best and most revered espresso machines on the planet: www.lamarzoccousa.com

The Industry. What does that even mean? Owners and professionals use this term as though it has specific power to give clarity or meaning to the work they do, when in fact it is merely the most readily observable manifestation of millions of individual decisions across the supply chain, all made worse when based on a fixation on that reflection.

For many operators there is an assumption that their cafe and the decisions they make need to be compared against the wider industry to find validation and success. Today we will be talking about how this dependency is a mistake and why freeing yourself and your business from this collective narcissism is critical to sustaining your business, doing more good, and serving your community.

We cover

• Why the Industry is You
• Questioning Industry Trends
• Separating Ethic from Business
• Understanding Customer Habits
• Rootedness and Prioritizing Your Shop
• Success Beyond Industry Validation

Related Episodes:

Peers

• 317 : Encore Episode: Death by Comparison
• 227 : Connecting with Hearts and Minds
• 230 : Making room for Community in your Shop
• 181 : Organizational Self-Knowledge
• Your peers are not your Customers
• Who do we Serve?

Thank you to our amazing sponsors!

Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee

The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com

Hiring is probably the most important decision you make in your coffee shop. As important as it is to choose the right people, we often are at the mercy of bad habits or are missing key practices we need to make that decisions and end up making too many mistakes that drain you, the business, and the your team of energy.

On today's Shift Break we will be discussing three BIG hiring mistakes that I see countless cafes making and how you can take steps to avoid them.

This is not just about the well being of your team and business, but also the ones you hire who were not a good fit. When you hire them, it cuts off other possibilities for them in places where they might have been more suited and that can really mess up their career.

So when you listen, hear this as an episode intended to care for ALL the people involved.

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

https://calendly.com/chrisdeferio/30min

Listen to related episodes:

• 159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters
• 244 : Top 10 Ways to Lose Employees
• 278 : Making great Hiring Decisions
• Don't Hire on a Trial Basis
• Setting and meeting Standards in the Coffee Shop
• You Can't Automate Quality

Emotions, Self-Sabotage, and Telling Ourselves the Truth

Thank you to out sponsors!

Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

The best and most revered espresso machines on the planet: www.lamarzoccousa.com