Episodios

  • SHIFT BREAK: Setting Staff Up For Success
    Aug 12 2024

    When we talk about our employees it is common to talk about "setting up staff for success", but what does that really look like. Talking about it can sometimes wrongly convince us that we are actually doing it.

    On today's Shift Break we will be talking about what it looks like to set your staff up for success in very practical terms that, if applied, will transform the relationship to one of trust based on evidence in action, not just talk.

    Recommended episodes:

    • 248 : The 5 Elements of Resourcing your Team
    • 453 : The Craft of Operations
    • 425 : Some Thoughts on Supporting Your Manager

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Key Holder Coaching Group Applications are Open!

    APPLY TODAY!

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Thank you to out sponsors!

    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

    The best and most revered espresso machines on the planet: www.lamarzoccousa.com

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    12 m
  • SPECIAL! | Coffee Fest NOLA 2024 w/ Turgay Yildizli of Specialty Turkish Coffee, Doron Petersan of Sticky Fingers Sweets and Eats, and Jonathan Riethmaier of Mammoth Coffee
    Aug 11 2024

    Welcome to our special episode from Coffee Fest live on the show floor interviews from New Orleans, 2024!

    To start us off we will be talking with Turgay Yildizli of Specialty Turkish Coffee, followed by Doron Petersan of Sticky Fingers Sweets and eats, then a great conversation with Jonathan Riethmaier of Mammoth Coffee in New Orleans.

    Turgay Yildizli

    Istanbul native Turgay Yildizli, who now lives in New Orleans, is the founder of Specialty Turkish Coffee, a company established in 2014 that offers everything one needs to make specialty Turkish coffee, from equipment to tutorials. He works as a consultant around the globe, helping coffee companies to develop their Turkish coffee programs. Specialty Turkish Coffee also offers certification workshops in Turkish coffee brewing. Turgay has made it his mission to improve the standards of Turkish Coffee and raise it up to the place it deserves in the specialty coffee community. He’s a certified Q Grader and roaster. He was the 2013 World Cezve/Ibrik (Turkish Coffee) Champion, he has also represented Turkey in the Brewers Cup and Coffee in Good Spirits Championship.

    https://www.specialtyturkishcoffee.com/

    Doron Petersan

    Doron Petersan is the owner and founder of Sticky Fingers Sweets & Eats in Washington, DC. As a New Yorker-turned-vegan transplant and craving traditional guilt-laden foods, Doron Petersan was determined to unlock the secrets of creating their plant-based counterparts—that didn’t’ taste like it. Armed with a Bachelors degree in Dietetics from the University of Maryland, she embraced her food-science knowledge and love for all things delicious. The Sticky Fingers brand represents the mission to create a plant-based space in the food industry for everyone to enjoy via direct outreach, direct to consumer, cpg and retail
    locations.
    Sticky Fingers has been making waves and serving up treats to fans far and wide, including celebrities like Miley Cyrus, Bethenny Frankel, and Ellen DeGeneres. Accolades for the bakery include ‘Food Network’s Cupcake Wars and battled to claim the competition’s grand prize, twice.
    Doron has been featured on The Cooking Channel’s Not My Mama’s Meals with Bobby Deen as well as NBC’s The Today Show with Kathy Lee and Hoda. She has contributed articles and recipes to Vegetarian Times and Reader’s Digest. The bakery’s recipe book, Sticky Fingers’ Sweets, was released on February 16, 2012, by Avery of Penguin Group USA.

    https://stickyfingersbakery.com/

    Jonathan Riethmaier

    Jonathan’s journey into specialty coffee has spanned nearly two decades and included roles as barista, trainer, marketer and roaster. In 2016, Jonathan and his wife, Darlene, co-founded Mammoth Espresso, a specialty coffee retail shop in New Orleans, Louisiana. In 2021, Jonathan established Mammoth Coffee Company, a roasting and wholesale business. Jonathan heads up the roasting, production and sourcing departments of Mammoth, in addition to the day-to-day responsibilities of running a cafe and wholesale business.

    https://mammothcoffee.co/

    Related episodes:

    • 219 : Building a Winning Food Program w/ Marilei Denila, Culinary R&D Manager, Go Get em Tiger
    • 274 : Crafting Specialty Drinks in your Shop w/ Matt Foster”
    • 129 : Founder Friday w/ Casey & Jeremy Miller of The Mudhouse, St. Louis, MO
    • SPECIAL: Coffee Fest Live! Chicago 2022 Part 1 w/ Luke Waite, Kris Christian, and Perfect Cube
    • SPECIAL! Part 2 | Coffee Fest Anaheim 2023 w/ Steve Chang of Copa Vida Cafe and Jon Ferguson of Coffee Tech Central

    Sponsor:

    www.coffeefest.com

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    1 h y 9 m
  • 490: 7 Vital Things to Include in Daily Shift Work
    Aug 11 2024

    A shop is maintained by the attention and repeated actions we put into it. We need to make sure our systems and tools are crafted well in order to make sure these intentional actions and our best attention is circulated through the whole of the organization.

    Today we will be talking about 7 things that I believe should be standard in the work we do throughout the day. When we apply these tools and practices we will see a bug change in the way both our staff and guests experience the coffee shop.

    Related Episodes:

    • 007 : The 4 Keys to an Effective Checklist
    • 330 : Establishing Systems in Your Coffee Shop
    • 399: Encore Episode! How to Change Things in the Cafe
    • 468: How to Be a Shift Lead
    • Pre-Closing Madness
    • Work Alchemy
    • 098 : Loving the Closing Shift : Problems, solutions, and philosophy on work

    Key Holder Coaching Group Applications are Open!

    APPLY TODAY!

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee

    The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com

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    35 m
  • SHIFT BREAK: Reassessing Growth
    Aug 7 2024

    Growing the business is probably the number one concern in the cafe industry. In general we tend to look at growth as either scaling the size of the business physically, or the revenue and profitability. What if I told you there was another way you can look at growth?

    On today's Shift Break we will be talking about ways to look at growth that don't rely only on the usual defaults of revenue and scale, but give you another option to be established and fulfilled as an owner.

    Recommended episodes:

    • 469: Unremarkable Hospitality and Cafe Terroir
    • SHIFT BREAK: Embracing Your Constraints
    • Building your Coffee Shop's Capacity from Simplicity
    • 327: Founder Friday! w/ Phuong Tran of Lava Java

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Key Holder Coaching Group Applications are Open!

    APPLY TODAY!

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Thank you to out sponsors!

    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

    The best and most revered espresso machines on the planet: www.lamarzoccousa.com

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    10 m
  • 489: Tips for Creating a Resilient Cafe
    Aug 5 2024

    Ever since 2020, we as a coffee industry have been looking for ways to create more resiliency in our businesses. The cafe in particular is vulnerable to a lack of resiliency. Not only is the coffee shop a relatively low margin and high effort entity with an ROI that can take years, it also relies on the public consistently investing in its products and services. In times of economic trouble, coffee can be one of the first things cut. To hedge our bets and prepare for these times, we must build resiliency before it is needed.

    Today we are going to be talking about how you can go about creating this resiliency in several different facets of your cafe business. In the end, practicing these things will not only build strength and readiness for uncertainty, but will build trust in your brand that can even out the peaks and valleys of those inevitable times.

    We cover

    • Mindset and Leadership
    • Prioritizing Self-Care
    • Agility and Diverse Income Streams
    • Lean Operations and Efficient Tracking
    • Connecting with Consumers
    • Providing a Great Experience
    • Effective Systems
    • Staff Communication

    Related Episodes:

    • 223 : Building a Financially Resilient Business w/ Andrew Carroll
    • 276 : Six Ideas for Increasing your Revenue
    • SHIFT BREAK: Making Minimum Viable Changes
    • Focus on These Areas in the New Year
    • 244 : Top 10 Ways to Lose Employees
    • Leaner Teams, Better Results

    Key Holder Coaching Group Applications are Open!

    APPLY TODAY!

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee

    The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com

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    46 m
  • 488: Founder Friday! Honoring Coffee's Root w/ Bartholomew Jones of Cxffee Black!
    Aug 2 2024
    Coffee is from Africa, yet the way we think of and enjoy coffee today is largely separated from the roots that produced that original fruit. The disparity we see in the value stream today, where those growing coffee do not receive the fruit of their labor, is the consequence. Today we get to talk with someone who has been laboring hard to honor coffee's root in an effort to create a better future for both those who grow coffee as well as for under served communities whose own cultures are tied closely to coffee's history. Bartholomew Jones is an emcee, cxffee nerd, and multi-hyphenate creative. Alongside his wife, Renata Henderson, he is the co-founder of Cxffeeblack and co-owner of the Anti-Gentrification Cxffee Club, a coffee educational center and cultural hub located in Memphis, TN. Founded in 2018, Cxffeeblack is a community-oriented, multi-disciplinary, education-based coffee company that became a trailblazer in the coffee industry by creating an entirely all Black coffee supply chain from Ethiopia to Memphis, TN, the first of its kind. Cxffeeblack is on a mission to return coffee to its African roots and in the process create an equitable Black future. Bart is a Sprudge 20 honoree, an annual list of the Top 20 coffee influencers cultivated by Sprudge Media Network, a renowned international authority on coffee and its culture; Cxffeeblack was one of the Coffee Coalition for Racial Equity’s 2024 Innovator of the Year awardees. We discuss: Creating a Space for Authentic CreativityHonoring the Roots and History of CoffeeThe Impact of Colonialism Collaboration and Co-Creation in Coffee CultureThe Evolution of Coffee BlackEmpowering Individuals to Find Themselves in CoffeeDiverse expressions of CoffeeCreating a Community Space: The Anti-Gentrification Coffee ClubThe Coffee Black Flagship: A Dining Room and Co-Generative DialogueInspiring Coffee Shops that Honor Roots and Engage with Communities Links: Invest in CxffeeBlack: Honor Your Roots www.cxffeeblack.com https://www.instagram.com/cxffeeblack/ Related episodes: 116 : Understanding Gentrification w/ Dr. Stacey Sutton 352: Music, Culture, and Coffee w/ Hip Hop Artist, Propaganda 338: A Conversation w/ Martell Mason of The Sepia Coffee Project, Detroit, Michigan279 : Founder Friday! w/ Daniel Brown and Nephthaly Leonidas of Gilly Brew Bar230 : Making room for Community in your Shop 139 : Founder Friday w/ Kusanya Cafe co-founder, Phil Sipka 315 : Growing and Connecting w/ Stephen Zinnerman of The Coffee Enthusiast! Learn more and put in your application for the next Key Holder Coaching Group! APPLY TODAY! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now: https://calendly.com/chrisdeferio/30min Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
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    1 h y 6 m
  • SHIFT BREAK: Are You Growing With Your Business?
    Jul 31 2024

    It is assumed that we should constantly be growing our businesses and looking to expand, scale, and add-to what we have now. Trouble is that, in today's abundantly resourced and optimized environment, we may actually be able to do so at rates that out pace our ability to become the kind of people we need to be to properly handle that growth.

    On today's Shift Break we will be talking about why your own development as a person is key to successful growth as a business and why hardship and constraints are often not just signs of a problem, but rather an opportunity to shape you and prepare you for success.

    Recommended episodes:

    • Self-Awareness and Honesty
    • 181 : Organizational Self-Knowledge
    • 453 : The Craft of Operations
    • The Myth of Hands Off / Automated Leadership
    • Over Optimization
    • 442 : We Need Confidence, Celebration, and Joy!

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Listen to related episodes:

    • 159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters
    • 244 : Top 10 Ways to Lose Employees
    • 278 : Making great Hiring Decisions
    • Don't Hire on a Trial Basis
    • Setting and meeting Standards in the Coffee Shop
    • You Can't Automate Quality

    Emotions, Self-Sabotage, and Telling Ourselves the Truth

    Thank you to out sponsors!

    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

    The best and most revered espresso machines on the planet: www.lamarzoccousa.com

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    12 m
  • 487: How to Think Fast and Talk Smart in the Cafe w/ Matt Abrahams
    Jul 29 2024

    Every day in the cafe we are called on to communicate "in the moment". Whether we are baristas, trainers, managers, or owners ; how effective we are in those moments determines the culture and effectiveness of our business. Wouldn't it be great if there were tools and methods formed specifically to help you not freak out under the pressure of impromptu speaking but to be clear and confident instead?

    Well you're in luck because today we get to talk with the author of the book Think Faster, Talk Smarter, Matt Abrahams!

    Matt Abrahams is a passionate, collaborative and innovative educator, author, podcast host, and coach. He is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business where he teaches two very popular classes in Strategic Communication and Effective Virtual Presenting. He received Stanford GSB’s Alumni Teaching Award in recognition of his valued service to teaching Stanford Alumni around the world.

    In addition to his teaching, Matt is much sought-after keynote speaker and communication consultant for Fortune 100 companies. His online talks garner millions of views and he hosts the popular, award winning GSB podcast called Think Fast Talk Smart.

    Matt is also the author of the book that is the subject of today's conversation, "Think Faster, Talk Smarter" which equips the reader with tools and strategies to be confident, articulate, and effective when called upon to speak "in the moment"

    We cover

    • The Importance of Impromptu Communication
    • Reducing the Pressure of Spontaneous Communication
    • The Role of Listening in Effective Communication
    • Crafting Clear and Concise Messages
    • The Role of Values and Reputation in Communication
    • Improving Communication Skills through Reflection, Repetition, and Feedback

    LINKS:

    https://mattabrahams.com/

    Related Episodes:

    • Blog: Good Communication is “For Here”
    • 443: Want Impactful Messaging? Keep it Simple! w/ Author Ben Guttmann
    • 165 : The Art of Deep Listening w/ Oscar Trimboli
    • 415: The Best Lessons On How to Listen w/ Listening Expert, Oscar Trimboli
    • 379 : Encore Episode! How to Deliver Difficult Feedback w/ Tom Henschel : Plus Bonus Content
    • 334 : How to Approach Deescalation w/ Melissa Tucker of Mind Over Matters and Pathways to Peace
    • 331 : The 7 Deadly Sins of my Career

    Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee

    The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com

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    46 m