• Meryl Roberts – Contract and Performance Team Leader, National Highways

  • Nov 15 2022
  • Duración: 29 m
  • Podcast

Meryl Roberts – Contract and Performance Team Leader, National Highways Por arte de portada

Meryl Roberts – Contract and Performance Team Leader, National Highways

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  • https://womenintransport.podbean.com/e/meryl-roberts Transcript DfBB Women in Transport Podcast Sharon: Welcome to the Driving for Better Business podcast celebrating women working in transport, fleet management, and road safety. Today I am delighted to welcome Meryl Robert who is the contract and performance team leader at National Highways. Can you share with us your journey so far, working in the highways sector? Meryl: Yes, I’ve been privileged in joining the Department for Transport many years ago – National Highways was not a thing at that time. I’ve been able to take on lots of different roles in the civil service which has given me quite a broad experience. Though that I managed to transfer to the earlier version of National Highways, and I’ve worked on contract teams, I’ve delivered scehmes, I’ve delivered finance, commercial and procurement, I purchased land. I worked through to national operations where I set up the customer contact centre and that’s lead to the delivering operational services. I built my experience over many years and with many diverse teams. Sharon: I’ve been lucky enough to visit Quinton recently where the National and Regional Traffic centres – NTOC and ROC as they are known – so I’ve seen first-hand how busy your customer services teams are. How do you support the customers who use the road networks? Meryl: As you say there are quite a few different teams based at the Quinton office. We’re the National Traffic Operations Centre, and we look after the whole of the network, it’s one of the few offices in NH that covers the whole of the strategic network. We have the customer contact centre there that works 24/7 & 365 days answering front line services, and we also have the Strategic Traffic Operations which means we have operators who set strategic signs. The National Incident Liaison Officers keep their eyes and ears open for critical incidents that impact the network. We are very interested in the impact of an incident and looking at the information around that incident, so it leaves the regional office to tactically manage the incident and mobilise the traffic officers. Our offices can then look at what information can we give to customers? What signs can we set that give the customer the opportunity to make key decisions about their journey. They can either take a break or take an alternative route but it’s so that the information is far enough away from the incident for them to make those key decisions. The data we have is particular to the centre really. It’s collected from assets on the network. We receive it in the centre, and it’s processed and verified and that happens every minute, so the data comes into the office, goes out to America, comes back again and that is happening once a minute so it’s real time information. Then that is disseminated to businesses – not only National Highways – it enables other companies to use that data to provide traffic information services and in-car services which people probably don’t realise that data is shared so far afield, and it's free. Sharon: That’s amazing, it would be fair to say that National Highways – a lot of people think they’re responsible for building and maintain the motorways but from what you’ve said they do a lot more than that? Meryl: Yes – we build, operate, and maintain 4300 miles of motorways and major A roads and there are over 4million journeys travelled every day and the data we collect for the network and from mobile devices means that we have that Realtime information about what’s happening. It’s shared with providers that users will know about on their phones and in car systems and we also work with communities and stakeholders – to deliver a social value and a community benefit to leave a lasting legacy if you like. This leads on to supporting key messages about pollution affecting towns and villages, reminding road users about important safety messages, so it’s an extension of that engineering capability. We also work closely with organisations who are planning events that attract thousands of visitors. More recently we were active in giving information to the Department of Transport when they were planning the complex detail with Operation London Bridge. We support lots of sporting event, activities that take place at Wembley or at the NEC, Commonwealth Games, so we’re able to provide signing, and useful info to direct people to carparking and to let them know what’s happening in and around that area. We also help the strategic signing and timing of roadworks so that the project teams can vary the times so that the roadworks aren’t suddenly going on the network at the same time as someone leaving a very busy football event for example. Sharon: It’s so interesting. It shows how much interaction and engagement is happening with communities that many of us wouldn’t think about. Meryl: We’re not just building roads and causing ...
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