Episodios

  • Solving customer pain makes you relevant immediately
    Jul 29 2024
    Howard Tiersky, author of Winning Digital Customers: The Antidote to Irrelevance Howard Tiersky and Bill Ringle discuss ways to understand, communicate, and win business through understanding customer pain points and offering solutions. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways Technology can make transactions easier for both employees and customers. To properly implement change, sometimes observation is better than asking. Identify your customers' points of pain. Being unable to keep up with addressing those could spell the end of our businesses. Read the Show Notes from this Episode Hollywood producers and directors George Lucas and Steven Spielberg played a large influence of his views because of how they transformed the movie industry. [01:42] How digital transformation has been shaping the business world since the release of the first iPhone. [04:52] Howard gives an example of how marketing companies can leverage technology to make everything easier for their clients. [08:20] Netflix is a great example of a company that digitally transformed the movie industry to make watching movies and series easier, more practical, and most importantly, accessible for their customers. [09:13] Howard emphasizes why it is very important to identify our customers' points of pain. [12:29] Sometimes customers cannot articulate their needs. In response to this, Howard advises us to observe. [15:30] On further emphasis on the importance of observation, Howard talks about Sally who was so very used to her long, exhausting process of making her reports that if you asked her if there was anything else she needed to make her work better, she just assured Howard that everything is okay. [16:37] While people like Howard embrace changes, some people may be resistant or even loathe the idea of change even if it makes their life easier.[19:27] Howard explains why the fear of irrelevancy makes people close-minded to change. [24:31] Expert Bio Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.” Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.” As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon. Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world’s leading global consulting firms, where he helped launch their digital practice. Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine. Contact Info and Social Media for Howard Tiersky Primary website Travels from: Mahwah, New Jersey Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook Resources Mentioned During the Interview
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    29 m
  • 412: Hybrid selling requires us to have a different toolkit for success
    Jul 22 2024
    Andy Springer, author of Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely Bill Ringle and Andy Springer discuss the research-based skills and routines used by sales top performers for small and mid-sized business leaders. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways The pandemic caused a major shift in the seller-buyer dynamic. While face-to-face selling has been proven effective, companies should train their people in new ways to engage with their buyers, like when a transaction is done on a Zoom screen where reading body language is harder than it is in-person. It is time for people to acknowledge the importance of learning virtual skills, as remote transactions are now even more normal than face-to-face meetings. Both types of selling are "new-normals." Being an efficient virtual seller is good, and being an efficient face-to-face seller is good, but being a great "hybrid-seller" is far better! Read the Show Notes from this Episode Andy talks about Randy Gage, the thought leader who studied prosperity in modern times and how his writing caused the biggest shift in Andy's life. [01:26] As the volume of sellers increased, Andy noted how competition made many sellers devalue their offerings, and he encourages listeners always to know the value of what you have to offer. [05:15] What were the obstacles to adapting during the Pandemic for to salespeople used to meetings in person? How can they get back on track? [08:20] What is the most helpful mindset, attitude, and approach to how sellers can thrive over this new challenge of selling remotely? [10:36] CASE: One of the first companies that Andy helped with this new way of selling was a water company. They were well known in their market as one of the best vendors for their product until the pandemic hit, and they had to learn how to sell to their clients without the face-to-face selling. [15:20] Why do sales teams need different tool kits to respond to drastically different situations? Are there ways to prevent members of your sales team from giving away too much leverage to the buyer? [23:44] What do most people miss about the importance of the discovery stage in a virtual environment? [27:00] What are some of the secrets you've learned about how sales professionals can use the virtual environment to their advantage? [30:42] Additional tips for those who want to learn how to be great at virtual selling. [32:04] Expert Bio Andy Springer is an expert in sales high performance and co-author of Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely. As Chief Client Officer of RAIN Group, Andy drives the design and delivery of client results for the firm that's been named on the Selling Power and Training Industry's Top 20 Sales Training Companies list for numerous years. Andy has worked with hundreds of sales teams to drive long-lasting sales improvement for SME, mid-market, enterprise, and government clients. Leading many of RAIN Group’s highly popular digital seminars on virtual selling topics, Andy is a regular contributor to the firm’s award-winning sales blog. His white papers, 9 Principles of Virtual Learning Success and The Guide to Sales Training Success, have also been downloaded by thousands of sellers and sales leaders around the globe. In addition, Andy co-founded two successful consultancies and has been a lead advisor to man...
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    40 m
  • When you aim for EPIC, the cream always rises to the top with guest expert Justin Breen
    Jul 15 2024
    Justin Breen, author of Epic Life Bill Ringle and Justin Breen discuss how directness weeds out distractions and magnetizes greatness to you and your company for small business leaders and entrepreneurs. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways You want to work with people who see things as investments, not costs. Adapt the right mindset to attract the right people. There are few people who will ride the plane without a parachute. In business, these are the people you want to keep. Read the Show Notes from this Episode Justin's father was a war hero who made him appreciate people who get in a plane without a parachute. [01:14] While not everyone is a risk taker like Justin's father, some are brave enough to do the same feat, metaphorically in business. Justin shares how he identifies this special breed of people. [03:05] Justin talks about investing thousands of dollars and gives an idea of how to know it's worth it. [07:09] How Justin makes so many valuable business connections. [10:16] The different stages of filtering people. [13:13] How his career as a journalist for 20 years helped him be a more successful entrepreneur. [14:50] The importance of naming your years. Plus the year that became his book title. [17:26] My Quest for the Best lightning round begins. [21:53] Expert Bio Justin Breen is the Founder/CEO of the global PR firm BrEpic and exclusive connectivity platform BrEpic Network. His newest book, Epic Life, features a foreword from Dr. Peter Diamandis. It has been the No. 1 overall book for sales on Amazon Kindle, and it recently made the Wall Street Journal and USA Today Bestseller lists. Contact Info and Social Media for Justin Breen Primary website Travels from: Northbrook, IL Connect on: Twitter | LinkedIn | Instagram | Facebook Resources Mentioned During the Interview Below are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further. Man's Search for Meaning by Victor Frankle Published by Justin Breen [amazon_link asin="1544532563"]
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    31 m
  • Uncovering the transformative wisdom from interviewing 30 great minds with guest expert Scott Jeffrey Miller
    Jul 8 2024
    Scott Jeffrey Miller, author of Master Mentors Volume 2: 30 Transformative Insights from Our Greatest Minds Bill Ringle and Scott Jeffrey Miller discuss the importance of being clear and explicit with your intent in all communications for small business leaders because in the absence of details, people make up stories and those stories can become another mess. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways We can't have a work-life balance every day. Keep in mind that you have busy seasons and seasons of relaxation, and that those seasons might last days, hours, or weeks. You don't have to meet someone in person to make them your mentor. You can learn from anyone who is wise or experienced. A mentor doesn't need to be someone perfect all the time or successful in every endeavor. A mentor can be someone who failed because from their failures we can learn the lessons and avoid falling into the same traps they did. Read the Show Notes from this Episode Two quotes that guide Scott: 1. Life happens for you, not to you. 2. Live life through the lens of "I get to..." rather than "I have to" do something. [01:38] Highlights from the Miller family's Italian holiday. [04:41] Work-life balance advice given to him by The Biggest Loser fitness coach Jillian Michaels. [07:03] What it takes to be a 'Master Mentor'? [08:41] How vulnerability is a leadership competency. [14:59] Master Mentors contains Hidden Stories that readers can watch by scanning the QR codes at the end of the chapters. One featuring Leena Rinne is discussed for its powerful impact. [16:20] Ed Mylett, one of the top business leaders and performance experts, and the Mercedes kit car he purchased. [20:11] My Quest for the Best lightning round begins. [27: 22] Expert Bio Recruited by Dr. Stephen R. Covey’s team, Scott Jeffrey Miller built a 26-year career in the world’s most respected and influential leadership development firm, serving nearly every role imaginable. From a front-line salesperson to project manager, sales leader, general manager, vice president, chief marketing officer to executive vice president of thought leadership. Scott’s professional roles evolved as he became a multi-bestselling author, radio and podcast host, leadership coach, columnist, and global keynote speaker. He continues to consult with FranklinCovey and is proud to continue their collaboration as he expands his influence through new books, speeches, and coaching offerings. Scott currently serves as the Special Advisor on Thought Leadership for the Franklin Covey Company and hosts their weekly podcast series, On Leadership, with Scott Miller. Contact Info and Social Media for Jeffrey Scott Miller Primary website Travels from: Salt Lake City, Utah Connect on: Twitter | LinkedIn | Facebook Check out Scott's excellent podcasts: FranklinCovey On Leadership with Scott Miller C-Suite Conversations with Scott Miller My Quest for the Best Interview: 410: From Management Mess to Leadership Success with guest expert Scott Jeffrey Miller Resources Mentioned During the Interview Below are key people, places, books, quotes, websites, and other resources we discussed so that you can explore further. Bonus Content! Master Mentors Vol 2 Hidden Story: Leena Rinne Get Out of Your Own Way: A Skeptic's Guide to Growth and Fulfillment by Dave Hollis
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    39 m
  • Building your content marketing muscles with guest expert Pamela Wilson
    Jul 1 2024
    Pamela Wilson, author of Master Content Marketing Bill Ringle and Pamela Wilson discuss how content marketing differs from social media marketing and what steps to take to attract leads that become profitable customers for small business marketers. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways People should stop asking whether to put high-quality content or not. Our content should always be high-quality. Focus on building your content on your primary website. While posting on sites such as LinkedIn is great, there is a chance you may be taken off at any moment. It is not content marketing without a call to action. Read the Show Notes from this Episode The power couple of Eleonor and Franklin Roosevelt are Pamela's biggest inspirations. [01:17] Pamela talks about how she got into content marketing. [03:44] Why call to action are necessary. [05:26] Pamela gives tips to address the concern of where we should put our content and why it is better to do it on your OWN website. [11:14] Why do we have to put our best stuff and post consistently? [15:56] Pamela talks about Roberta, a client she used to work with who manages a sales team, and how practicing consistency on high-quality posting got them a lot of traffic. [18:20] To lessen the pressure, Pamela reminds us that everyone just starting content marketing should not feel like they should immediately be able to post the best pieces. [24:59] My Quest for the Best lightning round begins. [27:22] Expert Bio Pamela Wilson is a 30+ year business owner, executive coach, and corporate consultant. She's published three books and has created and marketed dozens of online courses for herself and others. Pamela is a keynote speaker and frequent podcast guest. Pamela created the Offer Accelerator Program and serves as the program's head coach and business advisor. In her role as a digital marketing consultant Pamela has worked with local, national, and international clients. Contact Info and Social Media for Pamela Wilson Primary website Travels from: Nashville, Tennessee Connect on: Twitter | LinkedIn | Facebook Resources Mentioned During the Interview Below are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further. Eleanor Roosevelt Franklin Roosevelt Published by Pamela Wilson [amazon_link asin="B01M0NKSR9"]
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    33 m
  • The best leaders value profits and people with guest expert Andrew Bryant
    May 15 2023
    Andrew Bryant, author of The New Leadership Playbook: Being human whilst successfully delivering accelerated results Bill Ringle and Andrew Bryant discuss details of decisiveness, inclusiveness, and accountability as leadership plays that leaders of small and mid-size companies can use now. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways Responsibility is personal. I am responsible for my thoughts and my actions. Accountability is an agreement. It's something that people use to forge a contract. A single universal type of leader is a myth. Different leaders excel under different circumstances. Talent is rare, but strength is something each of us can acquire. It may be by strengthening ourselves or hiring someone whose strong suit complements our weak areas. Read the Show Notes from this Episode Andrew's first work experience was at his father's hardware store when he was 10. By observing his father's interactions with clients and employees, he learned how to have an executive presence. [01:14] His father's teaching of honesty, authenticity, and being true to oneself played a major role in Andrew's career in landing him his first CEO client. [02:46] Why is leadership a process? [05:21] Explain more about how no perfect leadership style fits all businesses at all times under all circumstances. [06:16] What are responsibility and accountability, and how they differ from each other? [09:44] Why decisiveness is critical to good leadership. CASE: Gustav responded to a crisis of his company's baby formula possibly being contaminated. [13:28] What can wel learn from the insight that people and profits are not an either-or consideration, but that both can be served? [17:55] My Quest for the Best lighting round begins. [22:41] Expert Bio Andrew Bryant is the founder of Self Leadership International and the world's leading expert on self-leadership. He has written two books on the topic, Self-Leadership: How to Become a More Successful, Efficient, and Effective Leader from the Inside Out (Bryant & Kazan, 2012) and Self Leadership: 12 Powerful Mindsets & Methods to Win in Life & Business (Bryant, 2016), and The New Leadership Playbook – Being Human whilst delivering Accelerated Results (Bryant, 2022). He has also contributed to many blogs, books, and articles on self-leadership and leadership. Andrew has coached hundreds of leaders and leadership teams to become the best version of themselves and to scale their companies. He has international experience with clients from Asia, Australasia, the United States of America (USA), Europe, The Middle East, and Africa. Not only has Andrew worked across geographical locations and cultures, but he has also transformed and developed leaders across industries, including the airline industry, software and hardware companies, pharmaceutical manufacturers, professional services, banking, finance, manufacturing, hospitality, and travel. Contact Info and Social Media for Andrew Bryant Primary website Travels from: Kennebunk, ME Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook Resources Mentioned During the Interview Below are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further. Brian Tracy Nelson Mandela Published by Andrew Bryant
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    28 m
  • Retaining top talent demands that you create a culture of growth, respect, and opportunity with guest expert Merrylue Martin
    May 8 2023
    Merrylue Martin, author of The Big Quit Survival Guide: Tools and Tactics to Attract the Best, Retain Top Performers & Nail the Talent War Merrylue Martin and Bill Ringle discuss the dangers of a dull work culture or toxic interactions that go unchecked and what you can do to attract and retain top talent for small business leaders. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways The pandemic ushered in an era in which 'respect' is the currency that makes people stay in their job. Leaders who make an extra effort to keep their top performers usually do. No matter how high the pay, if employees feel that they are undervalued, disregarded, and disrespected, they move on. At least those with the most potential and ambition move on. Know your employees. Take a quick survey of what they like and dislike, or ask any questions that will give you a better understanding of who they are. This way, you'll know how to give them respect in a way that matters most. Each person defines respect differently. Show Notes from this Episode Merrylue shared about her friend Joanna who, during one of the darkest moments, reminded her that our quest is not to be perfect but only to be our best. [01:44] The pandemic accelerated changes that were already been building up tensions. Merrylue explains why today's work environment is no longer "your grandfather's workplace." [07:26] Why is it important to avoid overloading top performers? [11:16] What is one of the dangers of top performers quitting? It tends to be a domino effect. After all, these are people their peers look up to. [13:40] What are stay interviews? What are some of the advantages stay interviews have over exit interviews? [17:20] Respect is defined differently by different people. Sally and Leroy's answer to the question, "What is it that would be most respectful to you," could not be further from each other. [20:15] What are the 3Rs that can be used to retain talent? Requirements, Rewards, and Respect. [24:16] CASE: Sandy works in the film industry in LA. She feels like she doesn't get enough respect at work, so despite the excellent pay, she dreads her working hours. [27:52] CASE: Jim works for a start-up company. Unlike Sandy, Jim isn't paid that much, but Jim loves his work. He is always looking forward to going to work, and that is because he feels like he is being treated like gold. [29:34] My Quest for the Best lightning round begins. [34:56] Expert Bio Merrylue Martin is a celebrated leadership strategist with decades of successfully working with global leaders and business owners of all types and sizes to make their employees feel uniquely respected, appreciated, fulfilled, and engaged. The recent release of her new book, The Big Quit Survival Guide, has received rave reviews and best-seller status in Amazon’s Office Management category. As a Fortune 50 senior executive, educational administrator, management consultant, and business owner, she has comprehensive experience in creating and delivering strategies that engage and retain top performers. Dr. Martin is an honored graduate of the Women’s Leadership program at the Wharton School of the University of Pennsylvania. Her doctorate in organizational leadership and published dissertation from Pepperdine University uncovered the research that resulted in business and leadership practices that directly drive an employee’s decision t...
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    43 m
  • The invaluable lessons contained in feedback with guest expert Chuck Mollor.
    May 1 2023
    Chuck Mollor, author of The Rise of the Agile Leader: Can You Make the Shift? Chuck Mollor and Bill Ringle discuss insights about how you can benefit from messages contained in feedback from 1:1s to 360s for small business leaders. >>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways When our business grows, so do our responsibilities. As leaders, we need to learn how to change where we spend our time, delegate obligations, and know when to hire external help. Receiving 360 feedback will give us words that can hurt us. But feedback is critical because we might be 100% assured that we are competent enough with a job that sometimes we need our people to point out when and where we're falling short. When our own people are hesitant to share their honest feedback even when asked, that is a sign of lack of trust and an urgent matter we need to fix. Read the Show Notes from this Episode Chuck talks about his greatest influence growing up, his best friend's father Frank, who is also a father figure to him. [01:44] Understanding how the size of our organization affects how we communicate and how we care about our people. [04:28] How does a manager's time shift as an organization grows? [07:31] The five drivers of growth: growth, direction, integrity, innovation, engagement, and urgency. [09:33] Recognizing when we're not doing our job and when to seek external help. [11:42] What can you learn from receiving 360 feedback that can make you a better leader?.[14:26] CASE: Mike and why lack of trust alarm bells sound if our people don't talk to us even when asked. [18:37] My Quest for the Best lightning round begins. [26:22] Expert Bio Chuck Mollor is the founder, CEO, advisor, and executive coach at MCG Partners, an organization that helps develop leaders and teams, optimizing both businesses and individual talent. His new book and best-selling book, The Rise of the Agile Leader: Can You Make the Shift?, is a guide for the aspiring, mid, and seasoned c-leader and executive that introduces a new leadership paradigm, a roadmap of what makes a great leader, and what organizations must do to develop great leaders. Contact Info and Social Media for Chuck Mollor Primary website Travels from: Middleboro, MA Connect on: Twitter | LinkedIn Resources Mentioned During the Interview Below are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further. Item Published by Chuck Mollor [amazon_link asin="1988925592"]
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    30 m