Episodios

  • E-274 Pool Nation Podcast - Pool Service Pricing 2025: How to Charge Profitably and Stop Losing Money
    Nov 17 2025
    In Episode 274 of the Pool Nation Podcast, Edgar and Zac kick off a new business series by tackling the topic most pool pros feel every day but rarely talk about openly: pricing—and how to build real profit into every single service you offer. Fresh off the Pool Nation Conference, the guys recap the buzz around the $10,000 Pool Pro Challenge, shout out this year’s Pool Guy/Girl of the Year and Rookie of the Year winners, and then jump straight into the financial reality of 2025: Equipment prices up 7–9% Chemical costs climbing Insurance and utilities spiking Labor and drive time more expensive than ever Edgar and Zac break down why most pool pros fall behind financially, why so many avoid raising prices until it’s almost too late, and how chasing revenue (more pools, more work) instead of margin (profit per pool) keeps you stuck in the grind. Then they dive into the foundation of your financial health: knowing your true cost-per-pool. They walk through: What really belongs in your cost-per-pool Why your “$20 cost” is probably actually $60+ How drive time, callbacks, office labor, and insurance destroy profit when you ignore them The danger of relying only on apps for chemical costs without looking at what actually leaves your bank account This is Part 1 of a multi-episode series on Pricing Power: Building Profit Into Every Service. By the end of this episode, you’ll see why you need to know your numbers. In the next episodes, they’ll show you how to calculate your cost-per-pool in five minutes, build in margin, raise prices confidently, and keep more of your customers. If you’ve ever looked at your account balance and thought, “Why am I working seven days a week and still feel broke?” …this episode is for you. ⏱️ Episode Chapters / Timestamps [00:00:00] Intro – Pool Nation Podcast opening & show welcome [00:01:00] Edgar sets the stage – Today’s topic: pricing & building profit into every service [00:02:00] Zac on “slow season” that isn’t really slow – using this time to dig into the back end of the business [00:03:00] Post-conference recap – Pool Nation Conference, Awards, $10K Pool Pro Challenge & winners [00:06:00] The reality of 2025 – builders slowing, costs rising everywhere, and what that means for service companies [00:07:00] Equipment price increases – Pentair, Hayward, Jandy and what those jumps mean for your margins [00:09:00] Everything is up – chemicals, supplies, test kits, office supplies, utilities, and why it all creeps up unnoticed [00:11:00] The “loss leader” trap – why weekly maintenance should NOT just be a way to get repairs [00:12:00] Treating each vertical as a micro-business – service, filters, startups, repairs all need to be profitable [00:14:00] Why most pool pros fall behind financially – running on revenue instead of margin [00:16:00] The “busy but broke” problem – working 7 days a week and still not seeing the profit [00:18:00] The power of knowing your numbers – the “aha” moment when techs finally see their true cost [00:19:00] Why pros avoid raising prices – fear of confrontation, customer pushback, and delaying until it’s too late [00:21:00] Reality check – your costs don’t wait just because you’re uncomfortable raising rates [00:23:00] Confidence through clarity – how cost-per-pool gives you certainty in your pricing decisions [00:27:00] What is cost-per-pool really? – total cost vs gross profit and why both matter [00:31:00] Breaking down cost-per-pool – chemicals, labor, payroll tax, workers comp, admin labor, gas & more [00:34:00] Drive time & hidden minutes – the silent profit killer nobody tracks [00:37:00] Vehicle wear and tear – tires, oil changes, brakes and why they belong in your cost [00:38:00] Insurance creep – auto, GL, workers comp and why they keep climbing [00:40:00] Replacing equipment & office gear – computers, printers and where that money really comes from [00:42:00] Scenario math – why your “$30 stop” might only be making you $5–$6 [00:45:00] Hidden leaks – algae treatments, extra time on site, “little favors” and non-billable work [00:48:00] Growth reality – what you can do as a one-poler that breaks you once you have a team [00:51:00] The four phases of business – why what worked at 40 pools won’t work at 200 [00:55:00] App data vs real-world costs – what your app tracks (and what it completely misses) [00:59:00] Edgar’s warning – don’t get lost in 300 individual pools, start with total cost-per-pool [01:01:00] What’s coming in Part 2 – 5-Minute Cost Calculator, margins, price increases & customer retention [01:02:00] Final thoughts – foundational principle: financial wellbeing of pool pros & “know your numbers” 🙌 Thank You to Our Visionary Partners & Sponsors This episode is made possible by our incredible Visionary Partners and sponsors who support education and ...
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    1 h y 4 m
  • E-273 Pool Nation Podcast - What Pool Pros Must Know Before It’s Too Late. Goodbye Single Speeds!
    Nov 10 2025

    In this episode 273 of the Pool Nation Podcast, John “JJ Flawless”, Zac the Pool Boy Nicholas, and special guests Tim Moore and Jim D’Angelo from US Motors/Nidec dive deep into one of the biggest changes hitting the pool industry — the new DOE pool pump regulation.

    They break down what it means for pool professionals, how to stay compliant, and how this regulation can actually become a profitable opportunity. Discover why the Neptune Variable Speed Motor is becoming a must-have for service techs, how it works with existing pumps, automation systems, and time clocks, and how to educate your customers on energy savings without sounding “salesy.”

    Whether you’re a pool service tech, repair pro, or business owner, this episode will help you stay ahead of the curve — and turn regulation into revenue.

    Episode Timeline
    • [00:00] Intro: Welcome to the Pool Nation Podcast — hosted by John and Zac, with Edgar out of studio.

    • [00:03:00] Guests Introduced: Tim Moore and Jim D’Angelo from US Motors join to talk about DOE regulations.

    • [00:04:00] Regulation Overview: The new DOE rule for replacement motors — what changed since 2021.

    • [00:06:30] Phase Two Coming: The 2027 addendum that will extend variable-speed requirements.

    • [00:09:00] Impact on Pool Pros: How variable speed motors affect day-to-day operations.

    • [00:12:00] The Opportunity for Growth: Turning the regulation into a positive and educating homeowners.

    • [00:15:00] Selling Smart, Not Hard: How to explain energy savings simply and effectively.

    • [00:17:00] Variable Speed Advantage: The Neptune motor’s affordability, efficiency, and flexibility.

    • [00:21:00] Stocking Smarter: How to carry fewer SKUs and save time with the Neptune lineup.

    • [00:23:00] DOE Mode Feature: The “smart mode” that calculates run time and flow for maximum efficiency.

    • [00:27:00] Real Energy Savings: Explaining ROI and the financial benefits to customers.

    • [00:31:00] Compatibility: How Neptune integrates with time clocks, automation, and older systems.

    • [00:37:00] The MAP Policy Conversation: How US Motors is pursuing MAP pricing to protect pool pros.

    • [00:44:00] Time Clocks & Booster Pumps: How to wire and repurpose time clocks with variable speed motors.

    • [00:48:00] Freeze Protection Solutions: Repurposing thermostats for better freeze control.

    • [00:52:00] Automation Systems: Step-by-step on connecting Neptune motors with major automation brands.

    • [00:56:00] Educating Customers: Selling efficiency without sounding like an upsell.

    • [01:00:00] Cleaner, Safer Pools: How proper circulation improves clarity and safety.

    • [01:05:00] Training Resources: Where pros can find installation videos, manuals, and calculators.

    • [01:07:00] Real-World Savings Calculations: How to show customers the dollar value of switching.

    • [01:13:00] Final Thoughts: Why the future is bright for pool pros embracing change.

    • [01:16:00] Outro: Closing thanks and shoutouts to reps across the country.

    Special Guests
    • Tim Moore, Neptune Sales – US Motors/Nidec

    • Jim D’Angelo, National Sales Manager – US Motors/Nidec

    Thank You to Our Visionary Sponsors

    • The SPPA –

    • US Motors / Nidec –

    • BluRay XL –

    • AquaStar Pool Products –

    • Natural Chemistry –

    • Raypak –

    • Hayward –

    • Heritage Pool Supply,

    • Poolside Tech,

    • Pool Brain –

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    1 h y 17 m
  • E-272 Pool Nation Podcast - 35 Years, 5 Guests, 1 Epic Episode — Pool Nation Unplugged
    Nov 3 2025

    In this Episode 272 of the Pool Nation Podcast, we’re bringing together some of the most memorable, powerful, and inspiring moments from across the Pool Nation Podcast. From laughter and lessons to heartbreak and hustle — this episode is packed with real stories from pool pros who are shaping the future of our industry.

    Hear from Jennifer Melee, Kristen Meow, Megan Hightower, Alicia Rowe, and Casey McGovern as they share life, leadership, and resilience — followed by conversations with Jamie Novak and Chris Marcano from Natural Chemistry, celebrating 35 years of innovation, and a deep-dive with the PHTA team (Sabina Hickman, Jeannie Mendelson, and Jeff Hendrickson) on leadership, education, and uniting the industry.

    We wrap it up with laughs and insights from Todd Pieri, Corey Wax, and Michael Kraus of AquaStar — talking about the power of team culture, innovation, and community.

    Whether you’ve been part of the Pool Nation family from the start or you’re new to the show, this episode captures what Pool Nation is all about: education, connection, and raising the bar for pool professionals everywhere.

    🔹 Featuring stories on leadership, tragedy and triumph, business culture, product innovation, and the heart behind the pros. 🔹 Brought to you by the Pool Nation Podcast — where we’re building a Nation of Pool Pros.

    🕒 Chapter Timestamps Time Segment 00:00 Intro – Welcome to the Pool Nation Podcast 01:00 “Best Of” setup and guest lineup 03:15 Jennifer, Kristen, Megan & Alicia – Life, business, and laughter in the field 16:30 Casey McGovern – Tragedy, water safety, and the ripple effect 37:45 Natural Chemistry’s 35 Years – Chris Marcano & Jamie Novak on innovation and legacy 1:23:50 AquaStar’s Dream Team – Todd Pieri, Corey Wax & Michael Kraus on culture and teamwork 1:51:40 Closing reflections and Pool Nation updates

    🏆 Special Thanks to Our Sponsors

    This episode is brought to you by the amazing partners who help us raise the tide for the entire pool industry:

    • SPPA –

    • Raypak –

    • AquaStar Pool Products –

    • Natural Chemistry –

    • BluRay XL – TUS Motors / Nidec –

    • Hayward

    • AquaStar

    • Heritage Pool Supply
    • Nidec
    • Pool Brain

    Thank you to all our sponsors for supporting education, innovation, and growth within the pool industry.

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    2 h y 3 m
  • E-271 Pool Nation Podcast - Hall of Fame Moments, Industry Firsts & Untold Stories
    Oct 27 2025

    In episode 271 of the Pool Nation Podcast — where it’s all pool talk (and we ain’t talking about netting and jetting)! In this Best of Pool Nation special, Edgar, John, Zach, and the Cannonball King himself, Spider, host an action-packed lineup featuring Heritage Pool Supply, Aquastar, and the Pool Nation Hall of Fame inductees.

    Get ready for a mix of laughs, real stories, industry insight, and a few surprises — from distribution and leadership to water safety, Hall of Fame jackets, and even where this year’s After Party might be!

    Whether you’re a pool pro, supplier, or industry insider, this episode has something for everyone who’s part of the Nation.

    ⏱️ Chapter Timestamps

    00:00 – Welcome to the Pool Nation Podcast – Intro & the Marco Polo Champ Returns 01:30 – The “Best of Pool Nation” and why this episode matters 05:20 – Heritage Pool Supply joins the studio: meet Logan, Jeff, Grayson, Chris & Isaac 13:40 – Real talk from behind the counter: how distribution supports pool pros 24:10 – Building bridges between service, retail, and distribution 33:15 – Spider’s Cannonball & JJ’s “two wake-up mornings” story 41:00 – Aquastar x Every Child a Swimmer – safety, purpose & partnership 56:30 – Casey McGovern, Todd Pierre, and Steve Barnes join the conversation 01:10:00 – Why Aquastar’s partnership goes beyond donations 01:27:40 – The emotional side of leadership & water safety awareness 01:40:00 – Pool Nation Hall of Fame: celebrating legends Steve Barnes & Terry Arko 01:54:00 – Behind the scenes: the jacket redesign & Hall of Fame stories 02:10:00 – Remembering Bob Lowry and how his legacy shaped Pool Nation 02:25:00 – Future of the Pool Nation Awards & 2025 After-Party scouting 02:37:00 – Closing thoughts: unity, education, and the future of our industry

    💥 Featured Guests
    • Logan, Jeff, Grayson, Chris, and Isaac – Heritage Pool Supply

    • Casey McGovern – Every Child a Swimmer

    • Todd Pierre & Steve Barnes – Aquastar Pool Products

    • Terry Arko – Industry Hall of Fame Inductee

    🙌 Special Thanks to Our Sponsors
    • SPPA – Pool pros’ trusted insurance partner.

    • US Motors – Neptune Variable Speed Motor: smart, quiet, efficient.

    • BluRay XL – The real mineral purifier. bluerayxl.com

    • AquaStar Pool Products – Safety, innovation, and performance.

    • Natural Chemistry – Simplify your service.

    • Raypak – The future of heating with Nitec™ technology.

    • Hayward – Innovation that shines bright.

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    52 m
  • E-270 Pool Nation Podcast Inspiring Stories from the Pool Pros Shaping Our Industry
    Oct 20 2025

    Episode 270 Pool Nation Podcast. Welcome to a special Best of Pool Nation Podcast episode! This week, we’re celebrating some of the most inspiring and hardworking professionals in the pool industry — the people who embody what it means to be part of a Nation of Pool Pros.

    In this special feature, Megan Kendrick from Pool Pro Magazine joins Edgar De Jesus to talk with James Broderick, Aiden Dunn, and Nick LaPointe — all nominees for the Pool Nation 30 Under 40 Pool Pro of the Year Award. Hear how James built JB Pools from the ground up, how Aiden grew his family business into a thriving operation, and what drives each of them to raise the bar for service and professionalism.

    We also feature highlights from powerful interviews with industry leaders like Josh Sandler, CEO of Gold Medal Pools, who shares his family’s multi-generation legacy and how they grew through the 2008 recession, and a fun conversation with Brian Croson, Johnny Davis, Andrew Raglin, and Daniel Nicholas, all nominees for Pool Sales Rep of the Year, sharing stories, laughter, and lessons from the field.

    💡 Whether you’re just starting out or running a multi-team operation, these stories remind us why passion, grit, and integrity matter most in the pool industry.

    🎧 Listen now to get inspired, laugh with the crew, and celebrate the people moving the pool industry forward.

    Chapters: 00:00 – Intro: Welcome to the Best of Pool Nation 01:20 – Megan Kendrick joins the show 03:00 – James Broderick on building JB Pools 12:15 – Aiden Dunn’s family legacy and growth 18:50 – Customer trust and service lessons 24:00 – Green-to-Clean of the Month shout-out 27:10 – Interview with Josh Sandler, CEO of Gold Medal Pools 49:00 – Building through the 2008 recession 58:30 – Sales Rep of the Year nominees panel: Brian, Johnny, Andrew & Daniel 1:10:00 – Funny behind-the-scenes moments 1:20:00 – Final thoughts and wrap-up

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    35 m
  • E-269 Pool Nation Podcast - How 4 Women Are Rewriting the Rules of the Pool Industry
    Oct 13 2025

    In Episode 269 of the Pool Nation Podcast, Edgar De Jesus sits down with Megan Kendrick from Pool Pro Magazine and the incredible female nominees from the Pool Nation Awards 30 Under 40 — Nelly Allen, Katie Morrissey, Maddy Vandiver, and Sarah Hoopes.

    These powerhouse women share their journeys, challenges, and the lessons they’ve learned while shaping the pool industry’s future. From leadership and training to innovation and resilience, each story highlights the strength and passion behind the next generation of pool pros.

    💡 What You’ll Learn:

    • How each nominee built their career and broke through barriers

    • Leadership lessons from women redefining success in the pool industry

    • Balancing personal growth, mentorship, and career in a demanding trade

    • Behind-the-scenes stories from Pool Pro Magazine’s 30 Under 40

    • What to expect at the Pool Nation Awards in Las Vegas

    🎧 A must-listen for anyone passionate about growth, recognition, and empowering women in the pool industry.

    🕒 Timestamps

    00:00 – Welcome to the Pool Nation Podcast 01:00 – Introducing Megan Kendrick & the Queen of Marco Polo 02:00 – Shoutout to sponsors and audience 04:00 – Meet the 30 Under 40 Female Nominees 06:00 – How Nelly transitioned from hospitality to the pool industry 10:00 – The evolution and impact of Amenity Collective 15:00 – Customer service lessons from hospitality to pool service 20:00 – Building communication and customer trust 25:00 – Katie’s journey from Happy Pools to Aquastar 28:00 – Surviving California wildfires and rebuilding a business 35:00 – Wiring pumps and the $10K Pool Pro Challenge 40:00 – Maddy’s journey from lifeguard to industry trainer 45:00 – Leadership through teaching and empowering technicians 50:00 – Managing large teams and running a thriving Atlanta company 55:00 – Sarah’s story: from swim instructor to GM in Arizona 58:00 – Leading a 700-pool operation under Arizona’s heat 01:02:00 – Running marathons and pushing limits 01:05:00 – The importance of education and community in the pool industry 01:07:00 – Closing thoughts and invitation to the Pool Nation Awards

    💙 Special Thanks to Our Sponsors

    This episode is brought to you by our Visionary Partners, who help make the Pool Nation Podcast possible:

    🌟 The SPPA – The premier insurance provider for pool pros 🌟 Blu-Ray XL 🌟 AquaStar Pool Products 🌟 Natural Chemistry 🌟 Raypak 🌟 Heritage Pool Supply 🌟 Hayward Pool Products 🌟 Poolside Tech 🌟 Pool Brain 🌟 Nidec

    Thank you for your continued support in driving education, recognition, and excellence across the pool industry.

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    1 h y 7 m
  • E-268 Pool Nation Podcast - From Napkin to Shelf: How BioLab Creates the Chemicals That Run Your Pools
    Oct 6 2025

    In Episode 268 of the Pool Nation Podcast, Edgar, Zac, and Spider sit down with Alicia Stephens and Ted Lawrence from BioLab to uncover what really goes into developing the pool products we all use. From the first spark of an idea to the science labs, testing pools, and final packaging, you’ll hear how innovation happens in the world of pool chemistry.

    Discover how products like phosphate removers, enzymes, and multi-purpose chlorine tabs are developed, tested, and approved. Ted and Alicia pull back the curtain on research & development, product testing, AI-powered education tools, and even wild stories from their labs (yes — human hair testing and “bather waste” simulations are real).

    The team also talks about AI’s growing role in education and production at BioLab, industry collaboration, and the importance of elevating the pool industry through innovation and training.

    Perfect for service pros, retailers, and manufacturers who want to understand how products are made and why quality matters.

    • [00:00] Intro and opening banter with Spider, Alicia, and Ted

    • [00:06] $10,000 Pool Pro Challenge and Pool Nation Awards update

    • [00:10] Pool Nation Conference overview — tracks and classes

    • [00:14] Introducing BioLab’s innovation process (“Napkin to Shelf”)

    • [00:18] How ideas become products & the role of formulation chemists

    • [00:23] Wild testing methods — human hair, bather waste & lab pools

    • [00:26] Product safety, shelf life & field testing in real pools

    • [00:31] Encapsulated chlorine tabs and BioLab’s manufacturing difference

    • [00:38] Patents and IP — protecting formulas and technology

    • [00:41] The evolution of phosphate removers & BioLab’s shift in philosophy

    • [00:47] Market research and deciding which products to launch

    • [00:52] Packaging engineering, label testing, and launch process

    • [00:57] How BioLab educates dealers and service pros nationwide

    • [01:18] AI in education — avatars and BioGuard University

    • [01:26] The future of training and collaboration in the pool industry

    • [01:31] Closing thoughts and Matrix class plans at BioLab HQ

    Special thanks to our visionary sponsors for making this episode possible: SPPA – Service Professionals Pool Association, BluRay XL, AquaStar Pool Products, Natural Chemistry, BioLab, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Nidec US Motors.

    Your partnership helps us continue to educate, elevate, and celebrate pool professionals everywhere.

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    1 h y 33 m
  • E-267 Pool Nation Podcast - How We’re Uniting 7,200 Pros to Raise the Bar - SPPA & Pool Nation
    Sep 29 2025

    Today in Episode 267 of the Pool Nation Podcast we drop a big announcement: Pool Nation and SPPA are partnering to unite more than 7,200 pool pros under one roof — the largest member-based program our industry has ever seen. Edgar and Zac sit down with Danielle, CEO of SPPA, to unpack what this means for you: a revamped Pool Man University platform, a Pool Nation Water Chemistry Certification path, quarterly business mastermind groups, member perks, rebates, and resources, plus mini-course learning tracks you can implement the next day.

    We also preview the $10,000 Pool Pro Challenge finals at PSP/Deck Expo Las Vegas, the Pool Nation Awards, and the two-day Pool Nation Conference (Business, Technical & Hands-On tracks). If you care about profitability, customer retention, leadership, safety, and chemistry, this episode is your new playbook for 2026.

    Chapters & timestamps

    • 00:00 – Intro, sponsors, and… finding a nickname for Devon
    • 02:40 – Zac returns; quick banter & show setup
    • 06:45 – $10,000 Pool Pro Challenge (PSP Expo: Oct 22 qualifiers, Oct 24 finals)
    • 07:50 – Pool Nation Awards + Conference overview (Oct 24–25; 3 tracks)
    • 08:45 – Big headline: Pool Nation × SPPA strategic partnership
    • 10:00 – Why this partnership? Mission alignment: protect & make pool pros financially successful
    • 12:45 – Customer experience & SPPA service mindset (Ashley/Bailey shoutouts)
    • 16:10 – Scale matters: uniting 7,200+ members to drive ROI
    • 17:10 – What’s rolling out: revamped LMS/PMU, water chemistry certification, perks & resources
    • 19:30 – The 5 core pillars: Business/Profit, Chemistry, Safety, Leadership, Customer Experience/Retention
    • 23:05 – Practical training you can implement the next day
    • 24:05 – From “motivated” to executing: one-page action plans & success stories
    • 26:05 – One-stop shop vision: all the training in one place
    • 26:55 – Perks, rebates, promos at scale (prices keep rising—here’s help)
    • 33:00 – Education Fund: lowering the barrier for new/smaller companies
    • 50:45 – 2026 launch preview: Water Chemistry Certification with levels, quizzes, in-person options
    • 55:00 – Quarterly Business Mastermind Groups (free year one for SPPA members); first topic: Turning Pools Into Profits
    • 1:01:00 – Mini-courses / tracks: deep dives on one topic (e.g., Profitability, Hiring, etc.)
    • 1:08:00 – Not just a platform — an ecosystem (Nation of Pool Pros)
    • 1:08:45 – Roadmap & timing: emails, registration link, staged rollouts, early rebates
    • 1:11:00 – Where SPPA sees members in a few years: faster growth through access & community
    • 1:26:30 – Final thoughts: alignment, mission, and how we lift the industry together
    • 1:31:30 – What’s next: watch your inbox for the registration link to activate benefits

    Thanks to our visionary partners & sponsors

    Huge thank-you to our partners who make this possible: SPPA, Blu-Ray XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and U.S. Motors (Neptune Variable Speed Motor) — plus everyone supporting the Pool Nation Conference, Awards, and the $10K Pool Pro Challenge.

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    1 h y 34 m