In episode 31 of Retail Checks and Balances, Kevin Spencer discusses IT system and user errors, exploring the common mistakes and their impacts on businesses. He provides insights on how organizations can mitigate these errors through user-friendly design, comprehensive training programs, and implementing safeguards.

Tune in to learn about successful strategies for reducing user errors and improving efficiency.

TIMESTAMPS

[00:01:15] User errors in IT systems.

[00:07:37] Practical steps to reduce errors.

[00:11:01] System errors and user errors.

QUOTES

• “Investing in user-friendly system design is crucial. So your users must be able to be comfortable or it should be intuitive and provide clear feedback from everyone to whoever is selecting the system.”
• “Sometimes misconfiguring system settings, whether it's from the, you know, the complexity of the system, These type of errors can lead to data loss, security breaches, operational disruptions, which can be costly for a business.”
• “So you got to make sure on the system side that you're protected in terms of infrastructure from any sort of virus.”

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 30 of Retail Checks and Balances, Kevin Spencer interviews Stewart Townsend, CEO of Podcast Hawk, as he shares his journey from selling steel to founding a podcast SaaS product, offering valuable insights into the podcasting and SaaS sectors.

Tune in as they discuss the importance of time management, personal passions like car shows, and reflections on life and work balance.

TIMESTAMPS

[00:01:28] From Steel Sales to Podcasting.

[00:04:46] Podcasting and Lead Generation Strategies.

[00:08:53] Importance of Using a Calendar.

[00:14:33] Legacy and Impact.

[00:16:38] Art and Collectibles Hobby.

[00:20:05] Charity Car Show Achievement.

[00:24:19] Taking Risks and Breaking Boundaries.

QUOTES

• "I'm not designed to be very good at investments or making decisions at that time of life. And then for the last sort of five or six years, I've got my own consultancy working with smaller software companies, helping them grow sales teams.” - Stewart Townsend
• "There's no point in working 89 hours a day if you could do it in three. Don't feel guilty. You can do it in three. Just work. Do it in three. Get on with it." - Stewart Townsend

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Stewart Townsend

Facebook: https://www.facebook.com/stewarttownsend

Instagram: https://www.instagram.com/podcasthawk/

LinkedIn: https://www.linkedin.com/in/stewarttownsend/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Stewart Townsend: https://stewarttownsend.com/

Podcast Hawk: https://podcasthawk.com/

In episode 28 of Retail Checks and Balances, Kevin Spencer interviews Robert Gerov, president of Robert Gerov Media (RGM), as he shares his journey from humble beginnings to building a successful business in lead generation. They discuss the importance of lead generation in today's digital marketing landscape, the impact of AI on the industry, and the personal touch that sets businesses apart.

Tune in to learn about the future of lead generation, the challenges Robert has faced in his career, and the legacy he hopes to leave behind.

TIMESTAMPS

[00:01:33] College Degree Dilemma.

[00:07:06] Misconceptions in Digital Marketing.

[00:13:00] AI Impact on Future Jobs.

[00:15:39] AI in Customer Service.

[00:18:56] Family and Hobbies.

[00:24:46] Lead Generation and Tracking Advice.

QUOTES

• “We take full responsibility and we make sure that everything is functioning the way it should be and progressing the way it should be on a very uptrend.” - Robert Gerov
• “We always want to make sure that we have a balance in terms of personal and work balance because that's how we keep the stress away because we can get stressed out at work. And then we have things that we enjoy that takes that out of us. And, you know, I think a lot of people should take that message of being, have that balanced work-life going.” - Kevin Spencer
• "Lead generation is not so complicated. But one thing that people tend to overcomplicate is tracking. Tracking should always remain simple. Find a simple, dynamic number insertion tool, like CallRail, for example, that can keep track of where your leads are coming from, keywords, sources, campaigns, et cetera, all in one place, so that whatever you're doing, you already know where your money is best spent." - Robert Gerov

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Robert Gerov

Facebook: https://www.facebook.com/RobertGerovMedia

Instagram: https://www.instagram.com/rgerov/

LinkedIn: https://www.linkedin.com/in/robertgerov/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Robert Gerov Media: https://robertgerov.com/