In this episode of 'The Wireless Way,' host Chris Whitaker chats with guest David Ripner, a wireless industry veteran with 30 years of experience and founder of the mobility marketplace, about the drastic changes in the wireless industry, the importance of effective account management, and the interesting journey of mobile device lifecycle management. Ripner shares insights from his early career, starting with unusual jobs that led him into sales, then moving onto his pivot from pagers to phones as technology evolved. The discussion also delves into the specifics of Ripner's business, focusing on the buying and selling of smartphones and tablets, addressing security risks associated with improperly wiping devices, and providing a sustainable approach to device lifecycle management. The episode explores the nuances of customer demands, changes in business models over the years, and the critical aspect of securing data on decommissioned devices, emphasizing the importance of listening to customer feedback to improve services.

00:00 Welcome to The Wireless Way: Meet David Ripner
01:00 David Ripner's Journey: From Mall Surveys to Wireless Industry Leader
03:29 The Evolution of Communication: Pagers to Smartphones
06:45 The Birth and Growth of Mobility Marketplace
16:19 The Importance of Secure Device Lifecycle Management
19:27 Reflecting on 30 Years in the Wireless Industry
26:47 Final Thoughts and Closing Remarks

More about David
https://www.linkedin.com/in/davidrippner/

More about Mobility Marketplace- https://themobilitymarketplace.com/

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