Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.

In this episode, you'll learn:

• The resurgence of HITEC post-COVID and industry networking
• What are Aptech's core products
• The importance of customer support and long-term client relationships
• Industry trends in integration and collaboration between technology providers
• Challenges in the hospitality industry, including labor issues
• The role of accounting systems as the "furnace of the house" in hotel operations

This episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jill Wilder on LinkedIn: https://www.linkedin.com/in/jillewilder/
Aptech: https://www.aptech-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/79
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller.

The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted.

In this episode, you'll learn:

• Sertifi's digital authorization process for credit card transactions
• Accelerating revenue through digitized sales processes and deposit collection
• Fraud prevention using advanced AI tools
• Benefits of digital signatures and real-time deposit collection
• Reducing transaction fees through e-commerce merchant IDs and ACH payments
• The importance of secure handling of guest credit card information
• How technology is simplifying daily operations for hotel staff

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Theresa Ellsworth on LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/

For full show notes head to: https://themodernhotelier.com/episode/78

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities.

In this episode, you'll learn:

• The evolution of digital signage in hotels and event spaces
• How will large-format LED walls impact guest experience
• The challenges in implementing and maintaining digital signage
• ROI considerations for hotels investing in digital displays
• Using digital signage to promote hotel amenities and increase sales
• The importance of content management and best practices
• What are the future trends in hospitality technology and digital displays

The episode covers how these digital investments are enhancing attendee experiences, creating new revenue streams, and transforming the aesthetics of hotel and event spaces. The experts also share insights on overcoming implementation challenges and maximizing the return on investment for these technologies.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rich O'Brien on LinkedIn: https://www.linkedin.com/in/rich-o-brien-54817b19/

Xpodigital: https://www.xpodigital.com/

Michael Parisse on LinkedIn: https://www.linkedin.com/in/michaelparisse/
HSMS: www.mphsms.com

For full show notes head to: https://themodernhotelier.com/episode/77

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...