On the outside, everything can look successful. The brand is strong. The team is in place. The numbers might even be growing. But behind closed doors? It can feel like chaos, doubt and quiet damage control. In this episode, I sit down with Jaharn Torok, Principal of Ray White Lithgow, to talk about the season where things weren’t running smoothly – when the right people weren’t in the right seats, when avoidance felt easier than confrontation, and when leadership required a level of courage she hadn’t needed before.

We talk about what it really takes to rebuild a struggling rent roll– from implementing stronger systems and processes to having the tough conversations most leaders avoid. Jaharn shares how stepping up, communicating better, and putting the right “bums on seats” transformed her business from reactive and stressful to structured and sustainable. There’s powerful insight here for any sales agent looking to grow a property management arm, especially around due diligence, team structure and long-term strategy.

This episode is a reminder that resilience isn’t about pretending everything is fine – it’s about making the hard decisions that move your business forward. If you’ve been feeling overwhelmed, questioning your leadership, or sensing that something in your business needs to shift, this conversation will leave you feeling empowered to take action, trust yourself again, and lead with clarity and confidence.

“You go into damage control and know what you need to do, but it's having the courage to actually do it."

- Jaharn Torok

We cover:

1. Challenges in managing and rebuilding a property management business
2. Personal journey and experiences in the real estate industry
3. Importance of having the right team and communication
4. Implementation of systems and processes for business efficiency
5. Emotional and operational struggles faced by business owners
6. The significance of external support and mentorship
7. Growth mindset and resilience in overcoming difficulties
8. Strategies for integrating property management with sales
9. Recruitment challenges and the importance of finding the right fit
10. Benefits of being part of a franchise or brand in real estate

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership:...

If I were launching a property management business in 2026, I would approach it from a completely different lens – shaped by experience, hard lessons, industry shifts, and the realities of burnout that so many leaders quietly carry. The conversation unpacks what I would prioritise first, why identity matters more than income in the early stages, and how getting clear on who you want to be as a leader changes every decision that follows.

We explore the importance of building around real capacity rather than chasing growth at any cost, setting clear service standards from day one, and embedding boundaries into your systems instead of relying on willpower. There’s also a strong focus on leadership development, personal visibility in a crowded market, and using technology and AI intentionally to strengthen your service – not strip away the human connection that makes great businesses thrive.

This is for the property manager or business owner who knows the old way of doing things isn’t sustainable. It’s a perspective shift toward building something profitable, adaptable, and energising – a business that supports your wellbeing, your relationships, and your long-term vision. Because success in the next era of property management won’t belong to the busiest operators, but to the most intentional ones.

“The future of property management belongs to leaders who are regulated, intentional, visible, and very human."

- Kylie Walker

We cover:

1. Advice for women in the property management industry
2. Starting a property management business in 2026
3. Importance of building a business based on identity rather than income
4. Designing a business around capacity and sustainability
5. Intentional use of technology and automation in business operations
6. Building a personal brand alongside the business
7. The significance of niching down and setting clear boundaries
8. Investing in leadership skills and emotional intelligence
9. Creating a business adaptable to change and uncertainty
10. Redefining success in terms of sustainability, health, and impact rather than just profit

Learn More About Taskers:

https://dfys.mykajabi.com/tasker-support

https://dfys.mykajabi.com/done-for-you-taskers

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses:

Burnout doesn’t happen overnight, and in this episode I’m sharing what it really looked like for me when the pressure, pace, and constant demands of property management became too much. I talk openly about reaching a point where my business was running my life, not the other way around, and why that moment forced me to rethink how I was operating, leading, and showing up both professionally and personally.

I take you behind the scenes of how I rebuilt my business using what I now call my Freedom Framework. We dive into the role of simple, repeatable systems, the power of well-designed workflows, and how leveraging offshore support allowed me to create space, increase efficiency, and improve profitability without adding more hours to my week. This is about designing a business that functions smoothly even when you’re not in every detail.

This episode is for property managers who know there has to be a better way but aren’t sure where to start. It’s a mix of mindset, strategy, and practical insight designed to help you reduce overwhelm, protect your energy, and create a business that supports your wellbeing, your goals, and your life outside of work.

”I don’t have a productivity issue. I work really bloody hard. I have a capacity issue."

- Kylie Walker

We cover:

1. Overcoming burnout and overwhelm in the property management industry
2. Development and implementation of the "Freedom Framework"
3. Importance of time tracking and delegation in business management
4. Creation of simple, repeatable workflows and systems for property management tasks
5. Enhancing team efficiency and reducing staff turnover through structured processes
6. Shifting focus from busy work to profitability in business operations
7. Strategies for increasing fees and improving client retention
8. Transitioning from survival mode to sustainable business growth
9. Building a business that supports personal life and well-being
10. Offering support services to property management business owners through trained offshore talent

Learn More About Taskers:

https://dfys.mykajabi.com/tasker-support

https://dfys.mykajabi.com/done-for-you-taskers

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM

Showing up online can feel exhausting when you’re doing all the “right” things and still not seeing traction. In this episode, I’m unpacking one of the biggest questions I hear from property managers and business owners right now: should you be building a corporate brand or a personal brand? With social platforms more crowded than ever, visibility isn’t about being louder or more polished – it’s about being more human, more intentional, and more connected.

I break down why personal brands create stronger trust, deeper relationships, and warmer conversations than business pages alone. We talk about how showing the person behind the brand actually strengthens your business, not undermines it, and why clarity, consistency, and lived experience are your biggest differentiators online. This isn’t about becoming an influencer or oversharing your life – it’s about being known for what you stand for and how you think.

This episode is an equal parts mindset shift and practical guidance for anyone who wants to grow their business without burning out or hiding behind a logo. Whether you’re a property manager, leader, or agency owner, this conversation will help you rethink how you show up, what you want to be known for, and how to build trust in a digital world that’s craving real leadership.

”People don’t connect with businesses. They connect with people."

- Kylie Walker

We cover:

1. Balancing career and family in the property management industry
2. Strategies for growing a property management business
3. Overcoming fear and boosting confidence in professional settings
4. The importance of mindset in achieving success
5. Differences between personal branding and corporate branding
6. Why personal brands tend to outperform corporate brands online
7. The role of trust in service-based and relationship-driven industries
8. Key elements of a successful personal brand (clarity, consistency, perspective, authenticity, and value)
9. The impact of social media algorithms on personal versus corporate branding
10. The significance of showing up authentically in a crowded online space

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie:

Running a property management business can feel like a constant juggle. Serving clients, managing a team, and trying to hold everything together behind the scenes. And when burnout creeps in or financial pressure builds, it’s no surprise that many business owners start to wonder… is it time to sell?

In this episode, we’re diving into the future of rent roll sales and acquisitions. What’s shifting, what to watch out for, and how to make smart, strategic decisions whether you’re buying, selling, or just starting to think about it. I also share a bit about my own experience selling off parts of my rent roll in three different transactions, including the highs, the challenges, and a few lessons learned the hard way.

I’m joined by the incredible Tarsi Taylor, rent roll strategist, business valuer, and founder of The Tarsi Way and Buy a Rent Roll. With over 26 years in the industry, she brings real talk and deep insight into what makes a rent roll valuable, what impacts your multiplier, and why the foundations of your business matter long before you decide to sell. Whether you're planning an exit or building for the long haul, this episode is packed with practical advice to help you protect your profit, reduce your risk, and grow with clarity.

“Every rent roll is completely different. And the, the main things that are going to affect it is all the statistics, first and foremost of your actual portfolio.”

- Tarsi Taylor

We cover:

1. Current state of rent roll sales and acquisitions in the real estate industry.
2. Factors driving the seller's market, including business owner burnout and financial pressures.
3. Complexity and timeline of the rent roll selling process, emphasizing the importance of preparation.
4. The significance of due diligence and professional audits in enhancing portfolio value.
5. Key factors influencing rent roll valuation, including portfolio cleanliness, location, and financial stability.
6. Common pitfalls in rent roll preparation and the necessity of engaging professionals for audits.
7. Strategies for growing a rent roll, including organic growth, targeted growth, acquisitions, and fee optimization.
8. Importance of industry experience and strategic planning before purchasing a rent roll.
9. Predictions for the future of the rent roll market, including potential trends and market dynamics.
10. The value of continuous learning and professional development in the property management field.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses:...