As property managers, business owners, and entrepreneurs, you're likely grappling with the rising costs, increasing competition, and the ongoing challenge of maintaining profitability.

And this episode is all about addressing those pain points with innovative solutions!

We chat with a familiar voice - Brock Fisher who is a leader in property management technology and Executive Manager of Industry partnerships at Kolmeo. Brock brings over two decades of experience in property management and real estate.

Brock updates us on the latest advancements in the Kolmeo platform, including exciting new features and integrations that are set to revolutionize the way property management businesses operate. Whether you're looking to diversify your income streams or seeking ways to reduce overhead costs, this episode is packed with practical insights and actionable strategies that you won't want to miss!

There’s many different ways we see to provide value to the customer base and be able to generate small amount of money in return that over large volumes we can then share back with agency customers is a key part of our strategic vision - Brock Fisher

We explore:

- Kolmeo's latest property management features and how it can empower property management businesses to operate more efficiently

- Ways to diversify income streams in property management for long term profitability and defensibility

- Strategies for property management businesses to generate ancillary revenue streams beyond traditional management and leasing fees

- The benefits of digitising service offerings to increase efficiency and reduce the burden on property managers

- Ways to cut subscription fees and operational expenses for property management businesses

- Innovative ways to share costs among property management businesses using Kolmeo's platform

- The impact of AI in the property management industry and the need for businesses to prepare for future disruptions

Connect with Brock Fisher

https://kolmeo.com/

https://www.linkedin.com/in/brocktfisher/

https://www.facebook.com/brock.fisher.376/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram -

In the world of Property Management, not setting boundaries from the start can lead to and create problems from tenant expectations and property owners demanding more than what’s reasonable.

A lack of boundaries can create stress, inefficiency and can lead to burnout and without the ability to say no and set firm boundaries from the get-go property managers often find themselves overwhelmed, constantly putting out fires and struggling to maintain work life balance.

This then becomes an issue that affects not only their professional life but their personal life as well. Learning how to say no and set strong boundaries is essential in the property management industry and can either make or break your success.

In this episode we unpack this further and I chat with Christine who has her own agency and has managed rent rolls from 100 properties through to over 1000 properties. Property Management is where Christine's passion lives and she strives to ensure her landlord clients are in control of their investment journey. Strong communication and setting boundaries with landlords and tenants is the key to Christine's success, and respecting all interests of parties involved ensures a smooth tenancy process.

“ if you don't feel that the landlord's got a rapport with you, or he's not doing the things you're asking to do for the betterment of the property or the tenancy, don't take on the management. And don't be afraid to say no. Good quality rent rolls are chosen by picky property managers. So be picky. If that's what you need to do, be picky” - Christine Rengger

We explore:

- Christine’s transition from receptionist to business owner in the real estate industry

- Challenges Christine has faced with staff, managing a large rent roll with minimal help and how she overcame the challenges to still be here as a real estate business owner

- The importance of clearly communicating and setting key boundaries with property owners and clients

- How to manage tenant behaviour and property owner expectations effectively

- Clarifying the misconceptions about property managers roles in tenant disputes

- How to onboard new clients with detailed agreements and setting clear expectations

- Balancing work and personal life as a working parent by setting firm boundaries

Connect with Christine Rengger

https://www.tmprentals.com.au/Christine-Rengger

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo:...

Wouldn’t it be great if we could pick what was going to happen in the real estate industry?

Staying ahead of the curve requires not just keeping up with the news but also understanding the underlying trends and then making informed predictions about the future.

For many of us, whether we're property managers, business owners, investors, or just curious, getting a clear picture of what's ahead can be both challenging but also crucial.

In this episode we're diving into property market insights and predictions with our special guest Kurtis Pirotta who is a rent specialist and gives his expertise and insights into current market trends, future predictions and how we can make the most informed decisions.

Kurtis is ahead of the game when it comes to driving change within the property management industry. Kurtis’s ever-growing influence inspires property management teams to create solid success strategies for growth, profitability and excellence in marketing. Combining his expertise in technology, tools and training with a passion for people and growth, Kurtis is helping to change the way the world experiences property.

“People are feeling more confident about where things are going. The conversation about where interest rates will go, what’s the market doing, cost of living, it’s kind of old news now - it is what it is. I think that’s giving people confidence that this is the market so regardless if interest rates go up or down they can get an idea of what they can invest and what potentially the future can look like. This can be exciting for property management customers to see new investors come to the market ” - Kurtis Pirotta

We explore

• How he balances being a new dad with his professional life and the importance of family time
• Kurtis view on future predictions for the investor market and property management
• The importance of understanding the investor market and the bigger picture of how that relates to property management
• How to navigate the industry cycles and find ways to adapt through challenging times
• Tools and support to use to showcase market insights and leased prices
• How to use data to not only educate your investors on how they should advertise properties but also nurture and grow your current client base
• How you can make sure you’re well positioned with listings which then also helps your branding and future business
• The importance of having visibility across multiple platforms when growing your business

Connect with Kurtis Pirotta

https://www.linkedin.com/in/kurtispirotta?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=au

https://www.facebook.com/kurtispirottarealestate

https://www.instagram.com/kurtispirotta/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses:...

From handling tenant complaints and managing maintenance issues to ensuring timely rent collection and staying on top of the evolving and changing regulations, property managers juggle a variety of responsibilities that can easily spiral out of control. But what if you could turn that chaos into order and elevate your property management game? Well, today we're focusing on inspections and processes to lift your property management game, a critical area that can really make all the difference.

In this episode I chat with Vlad who has a wealth of knowledge and is part of the Grey Lynn Property Management team and oversees the successful management of investment portfolios. With proven results across all aspects of property management, both landlords and tenants appreciate Vlad's professional and effective service.

“I'm a strong believer that our inspections set the tone for the service our clients will be receiving not just for them, but for ourselves. For tenants for our landlords for our contractors because I guess the inspections are there to protect the landlord but at the same time are there to protect the tenant” - Vlad Muhin

We explore:

- Vlad’s transition from hotel to property management and his belief on how people

that come from the hotel industry can make great property managers due to hotel

training being based on systems

- The essential systems for consistency and to help provide excellent service and client

satisfaction in property management

- How the role of checklists and set processes that your team are trained in can help

you to deliver quality service

- How inspections can become a point of difference for your business and how they

set the tone for the service clients will be receiving

- Why systematic checks and monthly audits on processes help maintain business

efficiency

- How systems help your team have their own responsibility for their roles which then

helps build a holistic buisness

- How to overcome challenges in system implementation and set up systems by

knowing the business inside and out

Connect with Vlad Muhin

https://www.barfoot.co.nz/our-people/v.muhin

Kylie’s Resources

Property Management Growth School:

https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope...

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

If you’re wanting to start a property management division and don’t know where to start this episode is for you!

We have a special focus on how to start a property management department from scratch and I chat with Alicia McCulloch who is a seasoned professional within the Real Estate industry and who has done exactly that - build up a property management division.

Whilst Alicia has faced some challenges along the way, she shares her insights with in depth planning, setting up the right systems to support you and your team and having effective communication with clients and team members to ensure smooth operations.

Alicia brings a level of experience and expertise that has solidified her standing as a leading Investment Property Consultant. With a passion for Property Management brightly burning in her heart, Alicia has spent the last decade honing her craft, relentlessly working towards providing her clients with an exceptional and personalised service.

“We've stepped back into sending emails and not doing that face to face or video messages and just getting your face in front of people and building that connection brings it back tenfold.” - Alicia McCulloch

We explore:

• Alicia’s journey from receptionist to head of a new property management division
• Approaches to integrating property management into a sales-driven real estate firm with team collaboration
• The ins and outs of establishing a property management division, choosing the right software to implement and developing the right processes
• Benefits of hiring and training new team members to compliment your strengths and weaknesses
• Strategies for expanding property management for business growth
• How to focus on providing value, fostering investor relations, and maintain strong community engagement and connection

Connect with Alicia McCulloch:

https://aqwasun.com.au/staff/alicia-mcculloch

https://www.instagram.com/westaus_propertymanager/

https://aqwasun.com.au/

Alicia McCulloch

Property Management

08 9537 1220

0459 185 872

pm@aqwasun.com.au

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo:...

As property manager's we often get caught up in the murky waters trying to solve way more than we should, wasting time and energy on situations beyond our control and losing sleep over issues that are quite frankly not ours to worry about.

In this episode we chat with Kirk Stafford who is a Property Management Coach and has been active in the property industry for 40 years now. Kirk shares his knowledge and wisdom to help find solutions to the struggles we are all facing from staffing, profitability, acquiring rent rolls and work ethic.

“If you don't shut off, you're going to burn out and you're going to start to hate what you do and you’re going to leave. If you love this industry, stop working 18 hours a day, stop being available 18 hours a day and start to get people to treat you with a little bit of respect for your time.” - Kirk Stafford

We explore:

• Kirk’s background and his current role as head of residential property management
• Current staff retention challenges in the industry
• Dealing with client expectations, how to set boundaries and nurture relationships
• Strategies to take when dealing with unresponsive clients
• How to navigate the ups and downs of the current property market

Connect with Kirk Stafford

https://thepmcoach.com.au/

https://www.wilsonagents.com.au/about/our-people/

https://www.instagram.com/the_pm_coach/

https://www.linkedin.com/in/kirk-stafford-ab388515/

https://starrealtyqld.com/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website -

I love a good story and this episode has a bit of everything from tragedy, triumph and resilience - this conversation brought me to tears but left me feeling happy and inspired.

In this episode, I chat with Krista Going from Star Realty who started her business 12 months ago from 0 and grew to 176 managements and spent no money on marketing! Star Realty was born from Krista’s passion to deliver top quality service to landlords, focusing on their needs as a priority, not an afterthought and has a lifelong passion for property and people.

“And I need to make sure I'm on point for my staff now, I'm on point for my owners, my tenants, but then also providing them training and knowledge and all of those kinds of things it’s so amazing watching them grow and develop.” - Krista Going

We explore:

• How and why Krista started her property management business
• How the business grew to 176 managements and the strategies she incorporated
• Emphasising the use of Facebook and Instagram for advertising rental properties without paying for ads on Realestate.com
• How she navigated her journey with domestic violence
• The importance of hiring a team that you can trust

Connect with Krista Going:

krista@starrealtyqld.com

https://starrealtyqld.com/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram -

Trust accounting not your favorite thing to do? Me either! But knowing your numbers and how to be savvy with your trust accounting is key in the property management industry.

In this episode I chat with Nicole Johnston,the founder of Trustd Figures who takes us through her trust accounting secrets! Trustd Figures provides fixed price trust accounting outsourcing for real estate agencies. Trustd Figures offer unlimited account queries at any time each business-day - and do not timebox their time spent on your account. Nicole’s team consists of senior trust accountants and consultants and they promise to eliminate your business compliance risks by keeping your trust accounts compliant.

If you set up your feed types correctly in the back end of your software, whether it's PropertyMe, Console or Property Tree or any other software that you're using, set up your feed types and set the triggers up, so that they automatically charge. - Nicole johnston

We explore:

• Nicole’s journey and how she got into trust accounting
• The efficiency brought by cloud-based systems in reducing time wasted fixing errors
• How to prepare for the end of the financial year to stay calm and navigate it smoothly
• Clear instructions about accessing financial statements to prevent follow-up emails and re-sending documents
• The rise of new trustless software programs and their pros and cons
• Key things we should know about trust accounting that we might not know

Connect with Nicole johnston

https://www.linkedin.com/in/nicole-johnston/

https://www.instagram.com/trustdfigures/

https://www.trustdfigures.com/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook -