In this episode of The Seller's Edge, host Jonathan sits down with Bryan Phelps, founder and CEO of Big Leap, to explore the evolving landscape of SEO and marketing for Amazon sellers and ecommerce brands. Bryan brings over 18 years of expertise in helping companies grow through a strategic blend of SEO, paid media, content marketing, and brand-driven performance.

As AI and large language models become more prominent, Bryan shares practical insights on how these technologies are reshaping search behavior and influencing ecommerce marketing — not by replacing human connection, but by expanding reach and driving smarter strategies. The conversation uncovers why traditional keyword research is no longer enough, emphasizing an audience-first approach that integrates SEO with PPC, conversion rate optimization, and product marketing for cohesive, sustainable growth.

Listeners will learn how to track marketing metrics holistically, avoid common pitfalls like tunnel vision on a single KPI, and leverage brand ideology to create authentic content that builds loyalty and long-term customer relationships. Bryan also offers unique perspectives on how private equity principles can help smaller ecommerce sellers scale strategically and how a curious, adaptive mindset will be essential in a rapidly changing digital environment.

This episode is packed with actionable tips and thought leadership ideal for Amazon sellers, digital marketers, and ecommerce professionals aiming to future-proof their marketing efforts in 2025, 2026, and beyond.

👤 ABOUT BRYAN PHELPS & BIG LEAP:

Bryan Phelps is the founder and CEO of Big Leap, a digital marketing agency specializing in scalable growth systems through brand-led performance marketing. Since founding the company in 2008, he's grown it from a solo consultancy into an 80+ person agency trusted by high-growth startups and private equity-backed brands.

Bryan and his team have led 1,000+ campaigns using their Brand-Led Performance Marketing framework—integrating paid media, SEO, content, digital PR, and revenue operations to drive efficient customer acquisition. Investors, founders, and marketing leaders turn to Big Leap when short-term tactics fail and a more resilient strategy is needed.

When he's not leading the agency, Bryan can be found with his family, on the golf course, or rewatching The Office and Parks and Rec.

Visit Big Leap's website: https://www.bigleap.com

## 🕒 TIMESTAMPS:

[00:00] Intro to Bryan Phelps from Big Leap

[00:59] How Has AI Changed SEO?

[02:39] Google Snippets Have Grown Unreliable

[04:34] Are Keywords & Content Outdated?

[06:26] Defining "High Quality Content"

[07:32] The Strongest Performing SEO

[09:27] Disconnect Tactics to Brand-Led Performance Marketing

[11:14] Examples of Brands Unifying SEO and Branding

[13:27] Ways to Use AI While Maintaining Authenticity

[16:04] Important Metrics When Measuring Performance

[18:09] Teams Have Grown Complacent With Data

[20:54] Lessons Small Sellers Can Learn From Big Companies

[22:10] Ensuring Tactics Work Together And Not Compete

[25:44] The Effectiveness of Novelty

[27:19] Crucial Advice About Marketing

[28:20] Recap and Closing Remarks

In this episode of The Seller's Edge, host Jonathan welcomes Daniel Hannig, a content marketing expert at SellerLogic, one of the foremost SaaS companies helping Amazon sellers automate and optimize their businesses. Daniel shares powerful insights about how successful Amazon sellers think beyond simple product tools by embracing a holistic approach—factoring in niche expertise, geopolitical influences, and smart product sourcing strategies.

You'll hear the fascinating story of a 21-year-old Amazon seller who made a fortune selling glass aquariums, proving the power of niche mastery and deep product knowledge. Daniel also reveals how overlooked areas like FBA reimbursements and pricing automation can make a tremendous difference in your bottom line. Learn how "small" seemingly insignificant errors and lost inventory claims, when tracked and recovered properly, can add up to thousands or even hundreds of thousands of euros.

Daniel highlights the importance of automation to handle tedious tasks such as pricing optimization and reimbursement claims, especially as sellers scale beyond dozens of SKUs. He explains why partnering with service providers who prioritize your profitability matters in Amazon's buyer-first ecosystem.

If you're an Amazon brand owner looking to reclaim lost revenue, streamline your business operations, and expand internationally with confidence, this episode delivers actionable tips and deep industry expertise to help you sell smarter and grow faster in 2025.

💡Key Topics Covered:

- Global and political factors shaping product demand

- Niche mastery and strategic product sourcing

- SellerLogic's automation for pricing and reimbursement claims

- FBA reimbursement processes and common seller mistakes

- Tools to maximize time efficiency and business growth

- Challenges of international market entry and VAT compliance

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🕒 TIMESTAMPS:

[00:00] Introducing SellerLogic with Daniel Hannig

[01:17] Cultural Approaches to Product Discovery

[02:41] How To Position Your Brand In A Niche

[04:03] Selling Breakable, High-Risk Items

[04:48] Advice For Expanding Into International Markets

[07:32] Pricing Optimization

[08:25] Reimbursement Claims

[09:53] All the Money Adds Up

[11:11] Walking Through A Reimbursement Scenario

[12:22] Inbound Shipment Claims

[13:54] Lost Items & Missing Returns

[14:29] The Complexity of Amazon FBA

[17:07] Recap and Closing Remarks

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Why Watch This Episode?

✔ Learn how to multiply small FBA reimbursements into significant revenue

✔ Discover the power of automation in pricing and inventory management

✔ Understand how geopolitical trends affect sourcing and sales

✔ Gain insights into scaling beyond manual processes with 60+ SKUs

✔ Real-world examples of profitable, niche-focused Amazon selling

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👤 ABOUT DANIEL HANNIG & SELLERLOGIC:

Daniel Hannig is a seasoned marketing professional and Content Marketing Specialist at SellerLogic, a SaaS company specializing in automation tools that empower Amazon sellers to optimize their businesses. With a Master of Laws (LL.M.) in International Law and extensive experience in marketing, legal consultancy, and e-commerce, Daniel combines deep industry knowledge with practical insights into pricing strategies, reimbursement recovery, and automation.

SellerLogic is a Düsseldorf-based e-commerce technology company that provides advanced software solutions designed to help Amazon sellers reclaim lost FBA reimbursements, implement dynamic pricing strategies, and save time on manual tasks. Their flagship tools, including the SellerLogic Repricer and Lost & Found reimbursement system, enable sellers to maximize profitability and streamline operations in a buyer-centric marketplace.

Visit SellerLogic website: https://www.sellerlogic.com/en/

The Real Product Development Blueprint for Amazon Sellers

In this episode, host Jonathan dives deep with product design and brand strategy expert Kyle MacDonald, who brings over a decade of experience helping e-commerce brands launch successful products on Amazon and beyond. Kyle, currently leading product innovation at Aromatherapist LLC and formerly a design lead at Thrasio, shares a no-nonsense framework for building products that truly connect with customers and avoid the costly pitfalls most sellers face.

If you're an Amazon brand owner or e-commerce entrepreneur wondering how to validate your product ideas, navigate manufacturing timelines, or craft compelling brand stories rooted in real customer needs, this episode is packed with actionable insights for you. Kyle breaks down the complete product development process—from dedicating at least 16% of your budget to frontline research to the iterative testing and synthesis required to get your design right before manufacturing.

Listeners will learn why "feature bloat" is a silent killer of competitive products, how to tap into customer rituals to build loyalty, and why the timing and collaboration with manufacturers can make or break your launch. Discover how marrying product design with marketing storytelling leads to authentic brands that outperform on Amazon's crowded marketplace.

Episode highlights include:

• The critical role of deep market, consumer, and technical research before investing in inventory

• Why precision and narrow focus beat trying to please everyone with product features

• A breakdown of stages: research, prototype development, validation, design for manufacturing, and launch

• How "fail fast" means smart, iterative testing—not rushing to ship

• Aligning authentic customer feedback with your marketing message for genuine brand stories

• Insider tips on working with overseas manufacturers to ensure quality and speed

Equip yourself with the tools and mindset to take your Amazon product from idea to bestseller, saving time, expense, and costly mistakes. Whether you're launching your first product or scaling an established brand, Kyle's expertise will inspire you to build smarter, faster, and with real customer connection.

👤 ABOUT KYLE MACDONALD:

Kyle MacDonald is a product designer and brand strategist with over a decade of experience helping e-commerce, CPG, and lifestyle brands bring winning products to market. He has held key roles at Thrasio, one of the leading Amazon acquisition companies, where he applied his expertise in research-driven design and customer validation. Kyle has also served as a design instructor at the University of Utah, where he teaches the principles and methodologies that separate successful product launches from costly failures. His approach emphasizes focused product development, strategic prototyping, and building authentic brand stories grounded in real customer needs.

## 🕒 TIMESTAMPS:

[00:00] Introduction

[00:49] Everyone Rushes Products

[01:42] Manufacturing Can Be Tricky

[03:04] Fatal Product Flaws

[07:58] Seller Blindspots

[10:26] Leveraging Failures

[11:58] You Have To Prove Yourself Wrong

[12:49] 3 Kinds of Research

[15:13] Turning Insights Into Innovation

[17:28] Get A Headstart on Marketing

[20:04] Design Vs. Technical Feasibility

[23:15] Skipping A Step Can Be Fatal

[25:03] Ensure Your Product Is Manufacturable

[27:11] Timeline For Tooling & Production

[33:05] The Most Problematic Part of The Process

[35:45] Balancing Product & Marketing

[40:32] Small Changes, Massive Impacts

[46:37] Recap and Closing Remarks

Are you an Amazon brand owner struggling with rising costs, tightening ad budgets, and the challenge of building authentic social proof? In this powerful episode of The Seller's Edge podcast, host Jonathan sits down with Joy Pak, the CEO at GetReviews, a leading SaaS platform designed to help Amazon sellers automatically generate compliant, verified customer reviews.

Joy brings over ten years of marketing experience focusing on ecommerce growth and compliance within Amazon's complex ecosystem. Together, they dive into the critical importance of customer reviews for winning on Amazon in 2025, revealing eye-opening statistics (like how 93% of shoppers depend on reviews before buying), practical tactics to quickly grow review volume, and the realities of navigating Amazon's strict policies around review solicitation.

Learn why review quantity matters just as much as ratings, how to use compliant package inserts effectively, and why embracing negative reviews can actually boost your brand's authenticity. Joy also explains how AI and Amazon's evolving algorithms now weigh reviews differently, and how sellers can optimize their listings with detailed, keyword-rich customer feedback.

If you want to transform social proof into your greatest conversion tool, protect your Seller Account from TOS violations, and adapt to the newest Amazon marketplace challenges, this episode is a must-listen. Whether you're launching a new product or scaling an established brand, Joy's tactical insights and real-world examples provide a roadmap for sustainable growth and competitive advantage.

What you'll learn:

• The "100 Review Rule" and why hitting that benchmark drives trust and sales

• Compliant review generation methods that Amazon allows (and those it doesn't)

• How to turn negative reviews into a positive brand asset

• The role of AI in review summarization and ranking factors

• How GetReviews helps automate and optimize review collection safely

## 🕒 TIMESTAMPS:

[00:00] Introduction to Joy Pak from GetReviews

[01:10] The Importance of Social Proof

[02:26] Tariffs Causing Sellers to Cut Corners

[04:41] Compelling Case Studies

[06:47] Why Products Need More Than 100 Reviews

[07:46] How Reviews Support PPC

[09:51] Bad Reviews Can Be Good

[11:18] Do Star Ratings Matter More than Reviews?

[15:26] The Challenge of Getting Reviews

[20:18] Competitors & Black Hat Tactics

[22:35] How AI Shopping Assistants Work

[25:30] How GetReviews Helps Sellers

[28:54] Walkthrough Demonstration of GetReviews

[38:03] Joy's Advice to Brand Owners

[39:59] Recap and Closing Remarks

👤 ABOUT JOY PAK & GETREVIEWS:

Joy Pak is the CEO of GetReviews, helping e-commerce sellers (Amazon, Shopify, Walmart and more) collect more reviews via package inserts, QR codes, and surveys. Learn more at https://www.getreviews.ai/ and use the code: VL15 to get 15% off your first three months.

With deep expertise in ecommerce marketing and seller compliance, GetReviews is a trusted partner for brands seeking authentic growth and improved product discoverability.

Are you ready to future-proof your Amazon business? In this episode of The Seller's Edge, host Jonathan sits down with Joanna Lambadjieva—founder of Ecom Optimized and a leading expert in AI-driven Amazon strategies—to explore how artificial intelligence is transforming product listing optimization and what that means for e-commerce sellers in 2025 and beyond.

Joanna brings a wealth of experience working with top e-commerce brands across Europe and North America, helping them leverage cutting-edge AI tools like ChatGPT, Claude, and Amazon's new AI, Rufus. Together, Jonathan and Joanna dive deep into the shifting puzzle that is Amazon SEO, the evolving role of keywords, and the rise of AI gatekeepers that now influence what products customers see.

In this episode, you'll discover:

• Why traditional keyword stuffing is no longer enough for Amazon success

• How to use customer reviews, Reddit threads, and backend attributes to create listings that resonate with both shoppers and AI algorithms

• Actionable strategies for optimizing your listings for Amazon's Rufus AI

• How to identify and target your core customer persona for higher conversions

• The ethical considerations of using AI-generated content and synthetic UGC

• Jo's predictions for the future of agentic AI and what sellers should do now to stay ahead

Whether you're a seasoned Amazon seller or just starting your e-commerce journey, this episode is packed with actionable advice, real-world examples, and expert commentary on what's working now—and what's coming next.

Key Topics Covered:

• AI-powered Amazon listing optimization

• Using data from reviews and Reddit for deeper customer insights

• The impact of Amazon's Rufus AI on product discovery

• The future of keywords and backend attributes

• Personalization and niche targeting strategies

• Maintaining authenticity and ethics in AI marketing

• Preparing your brand for the next wave of e-commerce automation

👤 ABOUT JOANNA LAMBADJIEVA:

Joanna Lambadjieva is the founder of Amazing Wave, an agency specializing in AI-driven ecommerce solutions for Amazon and online brands. With deep expertise in marketing and technology, Joanna helps businesses seamlessly integrate AI, streamline operations, and train teams for the future of ecommerce. Her mission: empower sellers to unlock growth and stay ahead in the AI-powered marketplace.

Visit the Amazing Wave website: https://amazingwave.digital/

## 🕒 TIMESTAMPS:

• [00:00] AI In Ecommerce

• [00:55] AI Has Transformed Listing Optimization

• [03:07] How Does AI Understand Listings

• [04:47] Leveraging Reddit

• [05:31] Aggregating Insights with GummySearch

• [07:01] Backend Optimization and Keywords

• [09:40] Leveraging AI for Keyword Optimization

• [10:31] Titles Should Be Written By Humans

• [11:08] Discussing Rufus Patent

• [11:58] The Key To Optimizing Titles

• [12:50] Brandon Young's Optimization Framework

• [14:28] Highlighting Benefits In The Title

• [16:24] Appealing To Specific Demographics

• [19:27] Disconnect Between Listing Elements

• [22:14] Pain Points For Implementing AI

• [24:30] Ethical Concerns

• [26:07] How AI Can Hurt Brand Reputation

• [27:45] What's Next For AI In Ecommerce?

• [30:44] Recap and Closing Remarks

If you're an e-commerce seller tired of seeing your ideas and hard work ripped off by knockoffs, this conversation is your playbook for real brand protection and growth.

Our guest, Shannon Roddy, is the VP of Sales & Marketing at Avenue7Media—a powerhouse agency with over 450 years of combined Amazon and Walmart experience. Avenue7Media helps brands win with everything from advanced Amazon advertising (DSP & CTV) to catalog health, customer engagement, and competitive strategy. Shannon has worked with over 250 companies and empowers entrepreneurs to launch, grow, and defend their brands online.

In this episode, you'll learn:

• Why "dupe culture" is exploding and how to fight back as an Amazon seller

• The difference between protecting your product and protecting your brand—and why the latter matters more

• How to trademark your brand, secure patents, and use intellectual property as a strategic defense

• Actionable steps for creating a memorable brand name and logo that stand out in any category

• How to build emotional connection and loyalty through storytelling and customer experience

• Proven strategies to go premium, add value, and make your brand impossible to ignore—even in crowded markets

Whether you're just starting out or running an established Amazon storefront, Shannon's insights will help you outsmart imitators, safeguard your brand, and build a business that lasts.

Key topics covered:

• Amazon brand protection

• E-commerce strategy and growth

• Trademarks, patents, and IP for sellers

• How to stop copycats and hijackers

• Building brand equity and emotional connection

• Avenue7Media's 7Avenues™ framework

• Real-world tips for Amazon and Walmart sellers

👤 ABOUT SHANNON RODDY & AVENUE7MEDIA:

Vanessa is a true thought-leader in the Amazon community with years of hands-on experience working with brands of all shapes and size. In addition to lending her voice to ecommerce discourse, Vanessa is also the founder of Online Seller Solutions.

Whether you're a new seller needing ad hoc support or a Fortune 100 brand seeking custom solutions, Avenue7Media's comprehensive approach and proven track record make them the trusted choice for over 10,000 brands.

Visit the Avenue7Media website: https://avenue7media.com

🕒 TIMESTAMPS:

• [00:00] Build An Unbeatable Amazon Brand

• [01:04] The Rise of the Dupe Culture

• [04:39] Brand Protection Vs Brand Identity

• [06:44] Brand Trademarks

• [10:45] What Prospective Sellers Should Consider

• [15:28] Defending Against Knockoffs

• [17:51] A Moat of Defensibility

• [21:38] New-To-Brand Customers

• [22:51] Amazon Brand-Tailored Promotion

• [24:01] Converting Bad Customer Experiences

• [29:00] The Right Way to Engage Customers

• [30:45] Product Assortment

• [35:15] Customer Preferences Are Always Changing

• [37:07] How Can Legacy Brands Compete with Knockoffs?

• [41:06] Customer Loyalty Is At An All-Time Low

• [46:44] Recap and Closing Remarks