The average US consumer belongs to around 14 loyalty programs. Edward Crouch, BCG’s global leader for loyalty and membership, explains how unique experiences and personalization can convert everyday customers into loyal fans.

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Edward Crouch: https://on.bcg.com/3zgpaF0

Loyalty Programs Need Next-Generation Design: https://on.bcg.com/4chjlWy

Travel and Tourism: https://on.bcg.com/3KXgJ3X

One in every three US adults has a criminal record that follows them like a lead weight as they look for work. Lina Bankert, managing director and partner in BCG’s Chicago office, and Kathleen St. Louis Caliento, president and CEO of Cara Collective, explain that formerly incarcerated people can be model employees. Hiring always involves risk. By partnering with government agencies and nonprofit organizations, companies can set up fair-chance hires for success in the workplace. Many of them, for example, also need help with housing and transportation that agencies can provide.

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Lina Bankert: on.bcg.com/4c7gm2Q

Kathleen St. Louis Caliento: Kathleen St. Louis Caliento - Cara Collective

Three Roads to Equitable and Inclusive Talent Development: on.bcg.com/3xifUQa

Cara Collective: Home - Cara Collective

Brian Collie, BCG’s global leader for the automotive and mobility sector, explains that price and range anxiety remain as barriers to adoption of electric vehicles. Even so, recent BCG research in the US found that nearly 40% of surveyed consumers are considering a switch to electric for their next vehicle. To tap into that demand, manufacturers need to lower their cost structure—they currently lose $6,000-$30,000 per car—and work with partners.

Learn More:

Brian Collie: on.bcg.com/3XnvKTX

Automotive Industry: on.bcg.com/4ejyMid

Can OEMs Catch the Next Wave of EV Adopters?: on.bcg.com/3KJ9UCS