The average US consumer belongs to around 14 loyalty programs. Edward Crouch, BCG’s global leader for loyalty and membership, explains how unique experiences and personalization can convert everyday customers into loyal fans.

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Edward Crouch: https://on.bcg.com/3zgpaF0

Loyalty Programs Need Next-Generation Design: https://on.bcg.com/4chjlWy

Travel and Tourism: https://on.bcg.com/3KXgJ3X

One in every three US adults has a criminal record that follows them like a lead weight as they look for work. Lina Bankert, managing director and partner in BCG’s Chicago office, and Kathleen St. Louis Caliento, president and CEO of Cara Collective, explain that formerly incarcerated people can be model employees. Hiring always involves risk. By partnering with government agencies and nonprofit organizations, companies can set up fair-chance hires for success in the workplace. Many of them, for example, also need help with housing and transportation that agencies can provide.

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Lina Bankert: on.bcg.com/4c7gm2Q

Kathleen St. Louis Caliento: Kathleen St. Louis Caliento - Cara Collective

Three Roads to Equitable and Inclusive Talent Development: on.bcg.com/3xifUQa

Cara Collective: Home - Cara Collective

Brian Collie, BCG’s global leader for the automotive and mobility sector, explains that price and range anxiety remain as barriers to adoption of electric vehicles. Even so, recent BCG research in the US found that nearly 40% of surveyed consumers are considering a switch to electric for their next vehicle. To tap into that demand, manufacturers need to lower their cost structure—they currently lose $6,000-$30,000 per car—and work with partners.

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Brian Collie: on.bcg.com/3XnvKTX

Automotive Industry: on.bcg.com/4ejyMid

Can OEMs Catch the Next Wave of EV Adopters?: on.bcg.com/3KJ9UCS

Banks and other financial systems are the lifeblood of the economy. But most of them trade at less than book value, constrained by regulation, the growth of private credit, and tech startups. Kilian Berz, global vice chair of BCG’s financial institutions practice, explains how traditional banks can regain their footing through leadership and transformation.

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Kilian Berz:https://on.bcg.com/4bDKQcj

Financial Institutions: https://on.bcg.com/3wLmFK5

To Seize a $7 Trillion Opportunity, Banks Need Bolder Strategies for Serving Customers and Society: https://on.bcg.com/4byWlSm

Current economic models are not up to the challenge of capturing the real-world complexities of climate change. But better models are on the horizon. Sophia Davies, BCG’s lead for climate tech partnerships, explains how AI can supercharge these models to predict how public policies will motivate the private sector. Early returns suggest we may be vastly underestimating the effect of policy on climate change.

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Climate and Sustainability: on.bcg.com/3QOGjeX

AI: on.bcg.com/3K69aHS

“Deep Design” Could Take On the World’s Big Systemic Challenges: https://on.bcg.com/3K6oFPV

If cybercrime were a country, it would be the third largest economy in the world. Paul O’Rourke, BCG’s global cybersecurity leader, explains how organizations can protect themselves and their supply chains: Start by recognizing that the elimination of all risks is impossible. Instead focus security efforts on an organization’s “crown jewels”—its most critical digital assets. Leaders don’t need to be cyber experts. But regulators may hold them responsible for some breaches, so they better understand and address the risks.

Learn More:

Paul O’Rourke: https://on.bcg.com/3QAoPCN

Cybersecurity and Digital Risk: https://on.bcg.com/3UwRTwg

Every C-Suite Member Is Now a Chief AI Officer: https://on.bcg.com/3UJ7ry9

Joe Davis, BCG’s former regional chair for North America, says you can make tough decisions without being a “tough guy.” In the executive suite, empathy and authenticity are in, according to Davis, the author of the new business book, The Generous Leader. Even as tech skills dominate the headlines, Davis celebrates the enduring value of mastering people skills.

Learn More:

The Generous Leader: A Leadership Book by Joe Davis | The Generous Leader

Joe Davis: https://on.bcg.com/3Q9pMlw

Do Not Stop Asking Questions and Listening Carefully to the Answers: https://on.bcg.com/3Jx5LBy

Turning Superheroes into a Super Leadership Team: https://on.bcg.com/4d2fnlk

Responsible investing goes back decades or even longer if pronouncements in the Old Testament and Qur’an are considered. Environment, social, and governance goals have become embedded in corporate strategy, even if the acronym ESG has become polarizing. Tim Mohin, director of climate and sustainability at BCG, discusses this evolution and what the next iteration might look like. One thing is clear: these goals aren’t going away even if companies stop talking about them.

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Tim Mohin: https://on.bcg.com/3TK47kE

Climate Change and Sustainability: https://on.bcg.com/3xl1QoG