Today we take a walk through the headlines.

Discover why CIO pay is on the rise in healthcare IT. Learn about the factors driving this trend and how it impacts the industry’s future.

July 8, 2024: Scott D'Entremont, Chief Revenue Officer at Parlance, joins Bill for the news. They explore the persistent preference for voice communication among patients despite advancements in AI chatbots, asking if the healthcare system is ready to embrace generative AI for improving patient experiences. The conversation delves into the challenges of integrating new technologies with existing systems, questioning how healthcare can balance automation and personalization. The discussion also highlights the significant investments in patient portals and whether they meet consumer demands, prompting reflection on the true ROI of these technologies. As they consider the impact of AI on administrative tasks and patient journeys, they invite listeners to ponder: Are we fully leveraging AI to enhance efficiency, or are we underestimating its potential?

Key Points:

• 00:31 Conversational AI in Healthcare
• 02:01 Challenges and Solutions in Call Centers
• 04:00 Generative AI in Communication
• 11:36 Future of AI in Healthcare and Conclusion

News articles:

• Why IVR still matters in an AI world
• Beyond Hype: Getting the Most Out of Generative AI in Healthcare Today

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In this episode of the 2-Minute Drill, Drex brings you the latest cybersecurity updates and insights from the healthcare sector. Learn about the forthcoming cybersecurity performance goals and healthcare regulations expected to be issued soon and the potential financial penalties for hospitals that fail to comply. Drex discusses the interconnected nature of healthcare security and the importance of third-party partners meeting higher standards. He also covers recent cybersecurity incidents, including a destructive cyberattack by a 22-year-old Russian national and a significant ransomware breach at Antlery Children's Hospital affecting nearly 800,000 individuals.

Remember, Stay a little paranoid.

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In this episode of the 2-Minute Drill, Drex DeFord dives into the complexities of obtaining cyber insurance for healthcare organizations, highlighting the increasing scrutiny from underwriters and the impact of weak IS governance on insurance premiums. Drex also discusses the significant issue of third-party data breaches, with healthcare leading as the most affected industry. He emphasizes the importance of strong governance and reducing complexity to mitigate risks. Tune in for valuable insights on making informed decisions to enhance your organization's cybersecurity posture.

Remember, Stay a little paranoid.

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The 229 Project is booming and today we look at how you can be a part of it.

July 1, 2024: David Ting, CTO and Founder of Tausight, joins Bill for the news. They delve into the ramifications of recent data breaches, particularly focusing on the CDK Global breach affecting car dealerships and its parallels to healthcare vulnerabilities. How prepared is healthcare for extended IT outages in critical sectors? David explores the Champion/Challenger model as a proactive strategy, questioning the cost and benefit of maintaining redundant systems. They further discuss the implications of Apple's new operating system on data privacy, prompting reflection on whether people are trading convenience for security. As they touch on the future of AI and the erosion of personal privacy, the conversation raises critical considerations: Are we truly ready for the pervasive surveillance and potential misuse of our data?

Key Points:

• 00:43 Discussing a Recent Breach
• 03:49 Champion Challenger Model for IT Resilience
• 05:39 Challenges of Cloud and Business Continuity
• 11:05 Apple's AI and Privacy Innovations
• 12:46 Privacy Concerns in the Modern World
• 20:11 Conclusion and Closing Remarks

News articles:

• Cyberattack led to harrowing lapses at Ascension hospitals, clinicians say
• Apple WWDC 2024 recap: Every new feature in iOS 18, Siri, AI, and more

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Drex dives into the ongoing ransomware attack affecting hospitals in London, resulting in postponed surgeries and diverted organ donations. We also cover the U.S. Department of Commerce's ban on Kaspersky Labs software due to security concerns and a joint alert from HHS and the FBI about a sophisticated phishing scheme targeting hospital payment systems.

Remember, Stay a little paranoid.

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Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer - https://www.alexslemonade.org/mypage/3173454