Episodios

  • NSITSP Spotlight: Ryan Redmond of Optrua (EP 916)

    NSITSP Spotlight: Ryan Redmond of Optrua (EP 916)
    Oct 27 2025

    I chat with Ryan Redmond, founder of Optrua and a long-time advocate for smarter sales, better systems, and industry progress. Ryan walks us through his background in CRM and ERP, shares why MSPs struggle with sales automation, and explains the challenges facing IT professionals when adopting Microsoft Dynamics and integrating it with existing business tools. We also dig into why process matters more than technology, how co-pilot and AI are changing the game, and what NSITSP is doing to move industry standards forward.

    Topics include Optrua’s consulting approach, practical tips for CRM adoption, sales process optimization, resources for MSP growth, and the importance of active participation in IT advocacy. You’ll find fresh perspectives to help you run your business smarter.

    ​List of Companies, Products, and Books:

    • Optrua: https://optrua.com
    • NSITSP: https://nsitsp.org
    • Microsoft Dynamics: https://dynamics.microsoft.com
    • Microsoft 365: https://microsoft.com/microsoft-365
    • Microsoft CRM (now Dynamics): https://dynamics.microsoft.com/crm/
    • IAMCP: https://iamcp.org
    • Salesforce.com: https://www.salesforce.com
    • Oracle: https://www.oracle.com

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    32 m
  • Don’t VPN for Me, Argentina (EP 915)

    Don’t VPN for Me, Argentina (EP 915)
    Oct 23 2025
    I share the latest MSP field story—helping a client whose remote staffer in Argentina couldn’t connect via VPN. What starts as a routine setup turns into a wild ride through blocked IPs, throttled Starlink connections, and Argentina’s secret war on VPNs. Hear how Ubiquiti’s VPN options, Microsoft 365 authentication quirks, and a dash of Duo MFA finally kept the user online.We’ll also chat about the latest MSP headlines, including ConnectWise patches, DefensX’s AI-enhanced secure browser, and cybersecurity reminders for October. Of course, there’s gear talk—the Red Tiger dash cam and its challenger, the VIOFO A229—and updates on my upcoming appearances at ASCII Edge and IT Nation Connect. IT pros, grab your notebook—this one’s equal parts troubleshooting and triumph.News:DefensX Secure Browser now offers native support for OpenAI Atlas: https://tinyurl.com/bdtrmtasCritical ConnectWise Flaws Expose MSPs to Fake Update Attacks: https://tinyurl.com/ys4ncpxkCompanies, Products, Books Mentioned:ConnectWise Automate: https://www.connectwise.com/software/automateDefensX: https://www.defensx.comUbiquiti: https://www.ui.comAT&T Business Fiber: https://www.att.com/businessNetBird: https://netbird.ioDuo: https://duo.comRed Tiger Dash Cam: https://redtigerdashcam.comVIOFO A229 Dash Cam: https://www.viofo.comASCII Edge Conference: https://www.asciievents.comIT Nation Connect: https://www.connectwise.com/theitnation/connectAmazon: REDTIGER Dash Cam Front and Rear: https://amzn.to/3JjhgzSVIOFO A229 Plus Front and Rear Dash Cam: https://amzn.to/3WlGxwpSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    43 m
  • MSP Journey: Kyle Kenyon, The Pro Tech Guy (EP 914)

    MSP Journey: Kyle Kenyon, The Pro Tech Guy (EP 914)
    Oct 16 2025

    Uncle Marv welcomes back Kyle Kenyon, “The Pro Tech Guy,” for a lively, no-fluff conversation about cybersecurity, running an MSP, and working smarter — not harder. Kyle opens up about his origins, growing his space, and moving away from “man in the van” operations toward a more structured MSP approach.

    They dive into key challenges like client education, tool overload, and balancing personal passion projects with business demands. From SonicWall’s mess to the importance of MFA and password management, this episode delivers tactical IT talk and fun anecdotes alike. Kyle’s humor and real-life stories will resonate with every tech who’s ever had to rebuild a client relationship — or a website — from scratch.

    Mentioned Companies, Products & Books

    • SonicWall: https://www.sonicwall.com
    • Discord: https://discord.com
    • Raspberry Pi: https://www.raspberrypi.com
    • Squarespace: https://www.squarespace.com
    • WordPress: https://wordpress.org
    • TechCon Unplugged (by MSP Unplugged / Paco LeBron): https://mspunplugged.com
    • ASCII Group: https://www.ascii.com

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h y 7 m
  • Man in the Van vs. MSP: 10 Years Later (EP 913)

    Man in the Van vs. MSP: 10 Years Later (EP 913)
    Oct 16 2025

    Uncle Marv hosts a special 10-year reunion with Chad Kempt of Fast Computers to revisit their classic “Man in the Van vs. MSP” debate and explore how the world of solo techs and small MSPs has evolved. They dig into shifting vendor landscapes, realistic service models, and why being lean, documented, and relationship-driven still wins in today’s managed services space.

    This episode offers hard-won insights into scaling without losing personal touch, crafting an exit-ready business, balancing SLAs, and surviving the vendor squeeze. Whether you’re a solo tech hustling daily or running a 20-person MSP, this candid, real-world conversation reminds everyone that good service is good service—no matter the size.

    Companies, Products, and References

    • Instant Housecall: https://www.instanthousecall.com
    • Huntress: https://www.huntress.com
    • Apple: https://www.apple.com
    • Rogers: https://www.rogers.com
    • Ingram Micro: https://www.ingrammicro.com
    • Microsoft Azure: https://azure.microsoft.com
    • Zoom: https://zoom.us
    • IT Glue: https://www.itglue.com
    • Kaseya: https://www.kaseya.com
    • ASCII Group: https://www.ascii.com
    • PAX8: https://www.pax8.com
    • Datto (Datto): https://www.datto.com

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h y 6 m
  • Meet the Aggressively Friendly Tara Rummer (EP 912)

    Meet the Aggressively Friendly Tara Rummer (EP 912)
    Oct 13 2025

    Ever wonder how someone leaps from an art history degree to leading automation in the MSP world? In this episode, Tara Rummer, Channel Captain at Immy Bot and Advisor with Immense Networks, sits down to unpack her real journey—facing down imposter syndrome, championing neurodiversity, and finding her “aggressively friendly” groove. From early days building operational processes for an MSP to becoming the face of rapid automation, Tara shares what makes her tick and why authentic conversations matter now more than ever.

    In our chat, we dive into what sets Immy Bot apart from tools like Chocolatey and Ninite, the challenge (and the payoff) of transparent leadership, and why workplace culture wins over quick fixes every time. Plus, Tara reflects on the importance of supporting neurodiverse individuals in IT and how her LinkedIn mantra—“Hi, friends, foes, wizards, warlocks and jelly cat enthusiasts!”—is all about making everyone feel welcome. Definitely an episode packed with heart, strategy, and stories you don’t hear every day.

    Companies, Products, Books Mentioned (with URLs)

    • ImmyBot: https://www.immy.bot/
    • Immense Networks: https://immense.net
    • bVoIP: https://www.bvoip.com
    • Action1: https://www.action1.com
    • Chocolatey: https://chocolatey.org
    • Ninite: https://ninite.com
    • SentinelOne: https://www.sentinelone.com
    • Pax8: https://www.pax8.com

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
    Más Menos
    39 m
  • NSITSP Spotlight: Diana Giles, Skyline IT (EP 911)

    NSITSP Spotlight: Diana Giles, Skyline IT (EP 911)
    Oct 10 2025

    This episode explores why professionalism, certification, and ethics matter more than ever in the IT sector. Diana Giles talks about her rise as a recognized industry leader, the transition from side hustle to full-time business, and the benefits of clear communication for IT consultants. Hear insights from Diana’s teaching career and community involvement!​

    Diana also demystifies the need for certifications and the impact of evolving industry standards, all while reaffirming the importance of integrity and raising the bar for IT service providers everywhere.​

    Companies, Products, Books Mentioned

    • National Society of IT Service Providers (NSITSP): https://www.nsitsp.org/
    • Skyline IT Management: https://www.skylineitmgmt.com/
    • ASCII Group: https://www.ascii.com/
    • Microsoft 365: https://www.microsoft.com/en-us/microsoft-365

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
    Más Menos
    24 m
  • Synology Reverses Drive Policy (EP 910)

    Synology Reverses Drive Policy (EP 910)
    Oct 9 2025
    This episode opens with a bombshell: Synology finally reversed its drive compatibility policy for NAS units, allowing IT pros and businesses to use third-party drives again—a move that’s sent shockwaves through online forums and social media. I discuss the implications for MSPs and what it means for client storage setups. Next, DattoCon coverage reveals Kaseya’s acquisition of Inky, integrating cutting-edge AI email security into its MSP platform. I share community feedback, weigh pros and cons, and offer practical advice on adapting your stack.Listener shoutouts go to Diana Giles, Kyle Kenyon, and Troy Casper, with peer forum updates and troubleshooting tales. Personal gripes about vendor portals and credit card changes bring real MSP business struggles to the surface. Finally, hands-on reviews of Datto and EnGenius Wi-Fi access points showcase practical insights for network management. Upcoming events like ASCII Cup and IT Nation roundWhy Listen: Synology lifts third-party drive limitsInky AI email tech now part of KaseyaMSP vendor frustrations—address & billing changes explainedReal-world Wi-Fi access point comparisons: Datto vs EngeniusCompanies, Products, Books MentionedSynology: https://www.synology.comDatto: https://www.datto.comKaseya: https://www.kaseya.comInky: https://www.inky.comEnGenius: https://www.engeniustech.comUbiquity: https://www.ui.comUGreen: https://www.ugreen.comN-able: https://www.n-able.comBitdefender: https://www.bitdefender.comHuntress: https://www.huntress.comBlackpoint Cyber: https://blackpointcyber.comDomotz: https://www.domotz.comAction1: https://www.action1.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    50 m
  • Ambulance Chasing Goes Cyber (EP 909)

    Ambulance Chasing Goes Cyber (EP 909)
    Oct 6 2025

    Hear from Bradley Gross, one of the tech industry’s top attorneys and founder of Bradley Gross, PA. With over 20 years representing MSPs, Brad shares what every IT pro must know as lawsuits skyrocket around ransomware events. The conversation covers the specifics of contract language, rising legal standards, and how vendor agreements now shape your liabilities. Listeners also get actionable resources, advice on insurance policies to review, and Marv and Brad’s take on setting real-world client expectations that keep everyone safer.

    Actionable Takeaways

    • Reevaluate your insurance: Confirm you have updated cyber, E&O, and liability policies tailored for cyber threats.
    • Review and update your contracts: Ensure documents detail your services, limitations, and clarify what’s not covered.
    • Educate your clients upfront: Proactively manage customer expectations to preempt knee-jerk blame and legal action.

    Companies, Products, and Books Mentioned

    • Law Office of Bradley Gross, PA: https://bradleygross.com
    • Technology Broadcast (podcast): https://bradleygross.podbean.com/
    • Acronis: https://www.acronis.com
    • SentinelOne: https://www.sentinelone.com
    • Fortinet: https://www.fortinet.com

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
    Más Menos
    22 m