WTF! Walk The Floors Podcast- All Things Hospitality Training

De: Michele Kline and Stephanie Leger
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  • Resumen

  • Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

    Hosted on Acast. See acast.com/privacy for more information.
    Copyright 2022 Michele Kline and Stephanie Leger
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Episodios
  • A look at Hospitality through Kevin Carey's eyes

    A look at Hospitality through Kevin Carey's eyes
    Jul 25 2024

    In a recent interview, Kevin Carey, Interim President & CEO of the American Hotel & Lodging Association (AHLA), shared insights on his background and vision for the association.


    He emphasized the need for hoteliers to adapt to changing consumer preferences.


    Kevin highlighted AHLA's sustainability initiatives and how the association is engaging emerging leaders through mentorship, networking opportunities, and leadership training.


    He shared an anecdote about the importance of management staying connected with daily operations to ensure efficiency and staff morale. Kevin's leadership approach is rooted in innovation, inclusivity, and a commitment to advocacy and sustainability.



    Follow us

    Website https://www.wtfwalkthefloors.com

    LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

    YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

    Connect with the hosts on LinkedIn

    Michèle Kline https://www.linkedin.com/in/michelekline/

    Stephanie Leger https://www.linkedin.com/in/sleger/

    Hosts Company Links

    Michèle Kline https://www.klinehospitality.com/

    Stephanie Leger https://www.firstratehospitality.com/


    Hosted on Acast. See acast.com/privacy for more information.
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    16 m
  • Summer Disruptors in the Hospitality Industry (summer special)

    Summer Disruptors in the Hospitality Industry (summer special)
    Jul 18 2024

    As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period:


    Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency.


    Intensified Market Competition: Fierce competition for tourists requires effective marketing, unique offerings, and strategic partnerships to stand out.


    Elevated Customer Service Expectations: Summer guests expect high-quality service and experiences, demanding efficient operations and well-trained staff.


    Join us to learn how to navigate these seasonal disruptions and deliver exceptional guest experiences. Listen now to stay ahead in the hospitality industry!


    Follow us

    Website https://www.wtfwalkthefloors.com

    LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

    YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

    Connect with the hosts on LinkedIn

    Michèle Kline https://www.linkedin.com/in/michelekline/

    Stephanie Leger https://www.linkedin.com/in/sleger/

    Hosts Company Links

    Michèle Kline https://www.klinehospitality.com/

    Stephanie Leger https://www.firstratehospitality.com/


    Hosted on Acast. See acast.com/privacy for more information.
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    12 m
  • Contactless Technology, the hero in Hospitality summer months

    Contactless Technology, the hero in Hospitality summer months
    Jul 11 2024

    In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews.


    To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons.


    Follow us

    Website https://www.wtfwalkthefloors.com

    LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

    YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

    Connect with the hosts on LinkedIn

    Michèle Kline https://www.linkedin.com/in/michelekline/

    Stephanie Leger https://www.linkedin.com/in/sleger/

    Hosts Company Links

    Michèle Kline https://www.klinehospitality.com/

    Stephanie Leger https://www.firstratehospitality.com/


    Hosted on Acast. See acast.com/privacy for more information.
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    12 m
Economía
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