The Book Every Call Center Must Have
1 libros en la serieMastering the Irate Caller Resumen del Editor
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Book 1
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- De: Joshua Martin
- Narrado por: Ron Ganger
- Duración: 1 h y 38 m
- Versión completa
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General
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Narración:
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Historia
This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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These skills work!
- De Kindle Customer en 06-26-24
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrado por: Ron Ganger
- Duración: 1 h y 38 m
- Fecha de lanzamiento: 03-17-21
- Idioma: Inglés
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