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Customer Centricity
- Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
- By: Peter Fader
- Narrated by: Patrick Lawlor
- Length: 3 hrs and 4 mins
- Unabridged
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Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
- Narrated by: Patrick Lawlor
- Length: 3 hrs and 4 mins
- Release date: 07-09-24
- Language: English
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- By: Jeff Toister
- Narrated by: Jeff Toister
- Length: 5 hrs and 2 mins
- Unabridged
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What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Narrated by: Jeff Toister
- Length: 5 hrs and 2 mins
- Release date: 07-09-24
- Language: English
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40代 X コミュニティ
- Narrated by: 中村 友紀
- Length: 4 hrs and 49 mins
- Release date: 07-12-24
- Language: Japanese
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ザッポスの奇跡
- ~アマゾンが屈した史上最強の新経営戦略~
- By: 石塚 しのぶ
- Narrated by: 大島 昭彦
- Length: 7 hrs and 8 mins
- Unabridged
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「年商1200億円」と「顧客と社員の幸せ」が料率する、その方程式とは。アマゾンが屈した史上最強の新経営戦略[改訂版]。ネット靴店の全米1位、ザッポス成功の秘密。ザッポスは、アメリカで超有名な第一位のオンラインの靴ショップ。 創業10年で、年商は1200億円。
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NHK 受信料ビジネスの正体(週刊東洋経済eビジネス新書No.453)
- Narrated by: デジタルボイス
- Length: 2 hrs and 6 mins
- Release date: 07-10-24
- Language: Japanese
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