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Трудные диалоги. Что и как говорить, когда ставки высоки
- Керри Паттерсон, Джозеф Гренни, Рон Макмиллан, Эл Свитцлер. Ключевые идеи книги
- Narrated by: Татьяна Маерс
- Length: 28 mins
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Трудные диалоги. Что и как говорить, когда ставки высоки
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Publisher's summary
Искусству ведения трудных разговоров не учат в школе, мы осваиваем переговорные навыки, копируя поведение авторитетных людей: родителей, учителей, руководителей. Однако это не всегда правильные примеры. Авторы проводили исследования в области трудных переговоров в течение нескольких десятилетий. В них приняли участие более ста тысяч человек из сотен организаций, находящихся в разных странах. Результаты исследований показали, что эффективность лидеров, сотрудников, родителей, супругов напрямую связана со способностью открыто и правильно обсуждать сложные вопросы. Также выяснилось, что инвестиции времени и денег в создание культуры ведения переговоров способствуют снижению уровня стресса, повышают уровень безопасности на рабочем месте, улучшают продуктивность, спасают отношения, а иногда и жизнь. Попробуйте изменить свое отношение к трудным разговорам и стать более эффективным переговорщиком. Это выполнимо, если помнить, что вы - хозяин ситуации и своего отношения к ней. Как это сделать, расскажем в саммари.
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