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10 Powerful Strategies For Conflict De-Escalation
- How To Achieve Conflict Resolution Through Effective Communication
- Narrated by: Virtual Voice
- Length: 3 hrs and 6 mins
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This title uses virtual voice narration
Publisher's summary
This book is all about how to achieve conflict resolution through 10 powerful strategies.
I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building!
I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left!
HR praised my work, but I hadn’t done anything special. It’s the reason I wrote this book. To provide everyday de-escalation techniques to give you the same understanding and empowerment that I had that day. So whatever conflict arises in your business, employment or personal life. You’ll be equipped to take action!
Here’s the 10 strategies
Strategy one - Give positive choices
Strategy two - Know the types of anger
Strategy three - How to respond to anger
Strategy four - Finding the voice of reason
Strategy five - Use your voice and body language
Strategy six - Active listening/distraction
Strategy seven - Foster good conversations
Strategy nine - Remember personal safety
Strategy ten - Know if you’re the right person
About the Author
Born and raised in England, Simon C Osamoh is the founder of Kingswood Security Consulting. A Minneapolis based security risk management firm. Simon first moved to the United States to head counter terrorism at Mall of America, Minnesota. He oversaw counterterrorism and the internationally recognized behavior threat assessment program.
He quickly established himself as one of the country’s leading experts on security at soft targets where his work gained national media attention. Simon spent 14 years as a detective in England working serious and organized crime. One of his notable cases includes the “liquid bomb terrorism plot” against the U.S.A in 2006 which changed aviation security worldwide.
He is the author of three books and his work on conversational interviewing has featured in the award-winning book “How to Stop a Mass Shooting Epidemic” by Dr. James Densley and Dr. Jillian Peterson of The Violence Project.
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Story
No skill is more important in today's world than being able to think about, understand, and act on information in an effective and responsible way. What's more, at no point in human history have we had access to so much information, with such relative ease, as we do in the 21st century. But because misinformation out there has increased as well, critical thinking is more important than ever. These 24 rewarding lectures equip you with the knowledge and techniques you need to become a savvier, sharper critical thinker in your professional and personal life.
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Same Material Different Title
- By rkeinc on 09-21-14
By: Steven Novella, and others
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Mental Health & De-Escalation
- A Guide for Law Enforcement Professionals (Real Cops Training, Book 1)
- By: Ernest Stevens, Nicholas Ruggiero
- Narrated by: Gary Middleton
- Length: 1 hr and 37 mins
- Unabridged
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The law enforcement profession is dynamically changing with the times. Our training must do the same. Mental health interactions are one of the biggest law enforcement struggles. Our training is very limited to the police academy and sometimes field training. Ernest Stevens from the award-winning HBO documentary Ernie & Joe: Crisis Cops and best-selling author Nicholas Ruggiero take you through some great training and resources to learn the skill of de-escalation during mental health calls for service.
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Excellent
- By RC on 04-25-22
By: Ernest Stevens, and others
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Verbal Judo, Updated Edition
- The Gentle Art of Persuasion
- By: George J. Thompson PhD, Jerry B. Jenkins, Lee Fjelstad - foreword, and others
- Narrated by: Keith Szarabajka
- Length: 6 hrs and 12 mins
- Unabridged
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When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.
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Kept thinking it was already started
- By Kim Dushinski on 05-24-17
By: George J. Thompson PhD, and others
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How to Work with (Almost) Anyone
- Building the Best Possible Relationship
- By: Michael Bungay Stanier
- Narrated by: Michael Bungay Stanier
- Length: 3 hrs and 42 mins
- Unabridged
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Your happiness and your success depend on your working relationships. Every working relationship can be better. This book shows you how to build the best possible relationship.
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practical tips that seem doable to build better relationships
- By Chad Parmenter on 07-20-24
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Stop Walking on Eggshells, Third Edition
- Taking Your Life Back When Someone You Care About Has Borderline Personality Disorder
- By: Paul T. Mason MS, Randi Kreger
- Narrated by: Kirsten Potter
- Length: 7 hrs and 36 mins
- Unabridged
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Stop Walking on Eggshells has already helped more than a million people with friends and family members suffering from BPD understand this difficult disorder, set boundaries, and help their loved ones stop relying on dangerous BPD behaviors. This fully revised third edition has been updated with the very latest BPD research on comorbidity, extensive new information about narcissistic personality disorder (NPD), the effectiveness of schema therapy, and coping and communication skills you can use to stabilize your relationship with the BPD or NPD sufferer in your life.
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From someone who has BPD
- By Starcia Cockett on 08-11-21
By: Paul T. Mason MS, and others
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The 6 Habits of Growth
- By: Brendon Burchard
- Narrated by: Brendon Burchard
- Length: 5 hrs and 4 mins
- Original Recording
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The world’s leading high-performance coach and multiple New York Times best-selling author Brendon Burchard delivers the six habits of personal growth that will help you create the life of your dreams. Forged from Brendon Burchard’s personal experiences, data from his GrowthDay app, and his many years as a high-performance coach, The 6 Habits of Growth presents the tools you need to construct the life of your dreams.
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Don’t bother
- By B. Sharpe on 10-30-22
By: Brendon Burchard
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The Power of Discipline
- How to Use Self Control and Mental Toughness to Achieve Your Goals
- By: Daniel Walter
- Narrated by: Russell Newton
- Length: 3 hrs and 14 mins
- Unabridged
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Before you can achieve anything in life, you need a solid foundation of self-discipline. Talent, intelligence, and skill are only a part of the equation. Positive thinking, affirmations, and vision boards are only a part of the equation. If you want to turn your dreams into reality, you need self-discipline. Self-discipline is what will keep you focused when all hell is breaking loose, and it looks like you are one step away from failure.
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Nothing new here.
- By Amazon Customer on 01-18-21
By: Daniel Walter