Conflict Resolution & Mediation

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success....

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time....

We're trying to get something done that really matters to us....

Number-one internationally best-selling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them....

In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one....

Filled with exercises, assessments, and real-life examples, this empowering guide helps you recognize what's been making you a victim....

101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on....

Find out how to successfully resolve your most emotionally charged conflicts....

Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....

As a manager, you are prepared to face any challenge when it comes to the work at hand, but you may not be ready to overcome a hostile work environment, a catastrophic disruption in workflow, or any other of a multitude to challenges that can arise, seemingly from nowhere....

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

Relationships are key to everything we do, and the bonds and connections we make with others is what gives us the greatest sense of meaning, happiness, and fulfillment. Emotional intelligence is the skill set that separates those who fail in their relationships from those who succeed....

Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight....

¡Sí, de acuerdo! ofrece una estrategia comprobada, paso a paso, para llegar a acuerdos aceptables entre las partes en cada tipo de conflicto....

“Accountability is the glue that ties commitment to the result." This quote, from author Bob Proctor, illustrates perfectly the key role accountability plays in personal and organizational success....

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss….

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why"....

Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be....

The HBR Guide to Navigating the Toxic Workplace will help you set boundaries and change what you can while helping you maintain your mental health and your self-respect in some of the toughest situations at work....

Leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions....

Learn to Win Arguments and Succeed is your answer and solution to understanding how different people argue under different situations and always win....

Your management mentor in a book! This is the go-to guide on making good decisions, helping teams work together, dealing with people problems, and achieving goals when you're newly in charge or looking to brush up on your leadership skills....

Life is a series of negotiations, whether or not you think of yourself as a negotiator....

Enhance communication with your partner without feeling as you speak two different languages. What if a few simple skills could radically improve your life, marriage, and your relationship? Imagine a life with your partner without conflicts, anxiety, and trust....

If you are a business executive or manager, U.S. litigation is a part of your life. Whether your company is involved in litigation already, trying to avoid it, or trying to make decisions in the context of existing litigation trends, having a basic understanding of how the litigation process works is a must in today’s world. In Business Litigation Demystified, award-winning Quinn Emanuel trial lawyer Diane Cafferata walks U.S. and foreign corporate personnel through the U.S. litigation process.

The modern working world doesn't leave much time for reflection. Leaders in particular are encouraged to speed ahead, make quick decisions, and seek swift solutions to any problem that may arise. However, the full-speed-ahead approach can backfire. By taking time to pause and reflect, it's possible to notice new pathways and develop innovative solutions that allow for impactful results. Executive coach Janet M. Harvey has worked with leaders and teams around the world to explore the common tensions that arise in the workplace.

“Bam!” The robber hit my eyes hard with his gun. I am still not sure if it was a real gun or a fake one: All I can say is that it was a very heavy metallic object. As soon as I saw the gun, the first thing I thought of was that my wife was pregnant. She was right next to me at that moment, unfortunately. The robber asked me to open our cash register and dump the cash into his bag. I don’t think he knew that we barely had $160 cash for changes (possibly even less than that). I hesitated for a second and he hit my head. This story is about the true event which happened in a video game ...

Winning With Language and Logic is the first in a new series of e-books, Conquering Conversations. It will teach you the use of language skills to achieve your goal in every conversation. What is that goal? To WIN, of course! Understanding what you can do to win is exactly what you want. There are strategies of rhetoric that can be twisted and abused to help us win. Learning them is actually fun. Those same patterns show us doorways into the thinking and strategies of others that enable us to out-strategize them, and persuade with huge power. The use of good rhetoric advances your ability ...

How To Be The Best (In Business) by Donald V. Almeida is not just any business book. Drawing from his impressive journey up to Global Vice Chairman of PwC, Almeida offers a unique blend of personal memoir and practical self-help. Through engaging stories from his own career, he breaks down complex business concepts into understandable, actionable advice. This book is designed for anyone in the business world, from newcomers looking for direction to seasoned professionals seeking to refine their skills. Almeida's narrative is inviting, making his profound insights accessible to all.

Whether in everyday life or at work - wherever people and different characters meet, there is potential for conflict. Do you often find yourself in situations where minor disputes lead to lengthy arguments or where you fail to assert your interests? Do you perhaps jeopardize relationships with people who are important to you or with whom you are dependent? Do you perhaps even feel less educated or eloquent than your counterpart after discussions?

Discover how to overcome conflicts with confidence and grace… and regain your peace of mind. Have you seen simple misunderstandings escalate into full-blown conflicts? Do you revisit conflicts in your head, thinking of better responses? Are your personal and professional relationships straining because of your conflicts? If you answered yes to the above questions, you are in the right place.

You have a vision for success and impact, and you know exactly how to get there. You have a track record that speaks for itself and you are an inspiration to friends and family. Just the way you have been a change agent for others, it’s time to be an agent for your own change. You don’t have to live a life void of fun, good health, and restful sleep. It doesn’t have to be so hard. It’s time to take charge of your transformation.

Dive into the future of passive income with "ChatGPT Side Hustles" by Alec Rowe. This comprehensive guide unveils over 85 innovative side hustle ideas leveraging the power of AI to boost your income, create new cash flows, and secure a competitive edge.

The Asshole Whisperer book for managers contains true stories and tips to deal with crappy leaders and jerks at work. You will learn how to use corporate values to hold people at work accountable for their conduct, how to give feedback about attitudes or behavior, and how to quickly assess and utilize personality traits (extrovert, introvert, ambivert) to your mutual benefit. Why? So, you can meet your goals and deadlines and to put it simply, get shit done. Assholes are part of our lives.

A simple, practical guide for dealing with difficult people. Do you know a difficult person? Have others ever accused you of being difficult? If so, The Difficult People First-Aid Guide is for you. In it, you will find: Fundamental reality checks that will help you assess your situation and offer reassurance. Actions you can take right now to "stop the bleeding" in strained relationships. Recommendations to prevent future problems with others.Don’t assume your relationships could never improve. This concise guide can show you where to begin with easy-to-follow techniques you can put into ...

This book is all about how to achieve conflict resolution through 10 powerful strategies. I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building! I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left! HR praised my work, but I hadn’t ...

Discover valuable insights into the importance of people management in the business context with "People Management: Developing Talents and Boosting Organizations." This comprehensive and practical book offers a direct and accessible approach, covering the fundamentals and key topics of people management.

It's a simple fact that the people who make policy and oversee government, sports, business, and the arts and entertainment are most commonly white men. Another fact: We cannot achieve meaningful progress if we exclude the very people who have the power to make systemic change. This handbook is free of any attempts to shame, blame, or guilt leaders for the choices they made in the past or privileges they were born with. Instead, listeners will learn to view the work they do through a racial equity lens so they can easily and immediately begin making changes.

Unlock the power of Kootaneeti, a nearly forgotten Vedic art and science that empowers leaders to wield their power wisely. Originally crafted to foster the right utilization of power, Kootaneeti guided the construction of wise empires and ushered in social well-being, prosperity, and enduring peace. By delving into the depths of the human mind, Kootaneeti reveals how to transform challenges into opportunities, using intellect as the key. Discover the profound teachings of Kootaneeti and equip yourself, be it as an individual or an institution, to triumph over adversity. Learn the ...