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The Empathy Edge

By: Maria Ross
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  • Summary

  • Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.
    2020-2022 Maria Ross
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Episodes
  • Andrea Butcher: Balancing Empathy, Accountability, and Vulnerability

    Andrea Butcher: Balancing Empathy, Accountability, and Vulnerability
    Apr 30 2024
    The most popular question I get, by far, is how to balance empathy and accountability. often a false impression of empathy that makes us ask this question in the first place.Today, I'm talking with Andrea Butcher, CEO of HRD, a Leadership Development Company. Andrea is a visionary—she knows how to lead organizations from big picture to execution. Today we talk about what emerging leaders are asking for in leadership development programs, which skills they want to strengthen, and what is vital to help all leaders in today's landscape be successful. We discuss how the work of leadership is self-development, how empathy and accountability co-exist, and why clear communication is so vital because you can't hold someone accountable to an expectation that was never set. She shares a lovely story about showing up as yourself, and another about how to respond to someone who has dropped the ball. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Every leader should have a coach. Everyone can benefit from having a safe place to struggle through challenges. As humans, we connect through weakness and vulnerability. But it takes confidence to feel those emotions and show that vulnerability while still recognizing your worth. Asking for feedback from trusted employees and advisors is a great path forward in becoming a better leader. It will do a lot to build trust and reinforce the relationship too. "You can't hold someone accountable for an expectation that has not been set. So much of the time it's the lack of clarity that's getting in the way." — Andrea Butcher Episode References: The Empathy Edge Podcast: Claude Silver: Leading With Heart At Vayner MediaThe Empathy Edge Podcast: Anna Liotta: Understanding Generational CodesExecutive Coach Ed Batista article on empathy and accountabilityAbout Andrea Butcher, CEO, HRDAndrea is a visionary—she knows how to lead organizations from big picture to execution. She is a dynamic speaker, executive coach, and facilitator. As the CEO of HRD - A Leadership Development Company, she leads a national team of expert facilitators and coaches and drives the organization’s growth strategy. She also hosts a daily and weekly leadership podcast, Being [at Work] and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023). In 2020, she was recognized by the Indianapolis Women’s Journal as a Woman of Influence. Andrea’s work spans organizations of all sizes and industries all over the world; she has experience in global HR positions, consulting, operations, and executive roles for private and public organizations. Andrea is also the co-founder and President of Next Gen Talent, a program specifically designed to equip emerging HR leaders for success.Connect with Andrea: Website: https://hrdleadership.com/ Being [at Work] and Daily Dose: https://hrdleadership.com/podcasts/ LinkedIn: https://www.linkedin.com/in/leaderdevelopmentcoach/ Facebook: https://www.facebook.com/andrea.w.moore.3 Andrea's speaking page: https://hrdleadership.com/andrea-butcher-speaker/ Join the community and discover what empathy can do for you: http://red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria
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    36 mins
  • Robin Hills: Understanding the Intelligence of Emotions

    Robin Hills: Understanding the Intelligence of Emotions
    Apr 23 2024
    When you think of emotional intelligence, there are still many leaders out there who falsely believe it has no place in business. Business is about logic, not emotions, right? Wrong. How can being aware of yourself and others not have a place in an environment where relationships are everything?My guest today is Robin Hills. He defines emotional intelligence and its core components, the role motivation and empathy play, and why AI won't take over anytime soon. He talks about resilience and shares strategies to manage stress and weather storms in the workplace. Finally, Robin shares a fascinating take on the Intelligence of Emotions and what useful information can be gathered when we learn to properly read emotions - both our own and those of others - so we can move forward and succeed. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Emotional intelligence is more than just the emotions themselves. But the emotions are what make us human. Leave the working without emotions to AI. When humans communicate and empathize with each other, we change each other in the processes, modifying the neural pathways in the brain. That interaction cannot happen in the same way with a robot. Emotional intelligence is always a work in progress. Whether you started studying it today or have been studying it for your entire life, there is always something more to learn. "Emotions drive our thinking, emotions drive our decision making, emotions drive everything that we do. Without emotional intelligence, we really are going to be just like the robots." — Robin Hills Episode References: Free Newsletter: Ei-Matters.comThe Empathy Edge: Dr. Michelle Zhou: Empathic AI is Real and It’s Here – But We Need Everyone Involved!The Empathy Edge: Miniter Dial: How to Embed More Heart Into AIAbout Robin Hills, Director of Ei4Change, Business Psychologist, and Emotional Intelligence TrainerRobin is the director of Ei4Change, a company specializing in educational training, coaching and personal development focused around emotional intelligence, positive psychology and neuroscience. He has taught over 400,000 people in 195+ countries how to build resilience,and increase self-awareness and understanding of others. Robin is the author of 2 books and has through his work developed the experiential coaching methodology Images of Resilience to support cathartic conversations around resilience. He has delivered keynote speeches at conferences across the world including at Harvard University and sits on the North West Committee of the Association of Business Psychology.Connect with Robin Hills:Ei4change: ei4change.com X: twitter.com/Ei4Change LinkedIn: linkedin.com/in/robinhills Facebook: facebook.com/EI4Change Instagram: instagram.com/ei4change Robin's Courses: courses.ei4change.info/collectionsDownload this free guide: Developing your Emotional Intelligencecourses.ei4change.info/courses/free-bookBook: The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful RelationshipsRobin's course on empathy: Understanding EmpathyJoin the community and discover what empathy can do for you: http://red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2004! Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria
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    31 mins
  • April Hot Take: Why Empathy Starts with Self-Awareness

    April Hot Take: Why Empathy Starts with Self-Awareness
    Apr 16 2024

    The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people.


    I am so excited to share this with you! For the next 5 months, I'll be devoting a Hot Take episode to one of the 5 core pillars of effective empathetic leaders, outlined in the book. See, I emphasize EFFECTIVE because it's not just about being empathetic - you have to actually perform, deliver, and get results, too. You as a leader can and must balance empathy with accountability. And today we're going to talk about the first pillar to accomplish that…Self-Awareness.

    To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com


    Key Takeaways:

    • Humility and empathy go hand in hand. You have to let your ego go and embrace your curiosity to learn and grow.
    • Some ways you can become more self-aware include: requesting input from teammates and colleagues, leveraging self-assessment tools (such as the Enneagram, DISC, or Myers Briggs), and learning to listen deeply.
    • You can pre-order now through August 27, 2024, to get 30% off your copy of The Empathy Dilemma for stories from leaders, and recommendations for tactics to try to put these strategies into practice and benefit from the results.


    "Self-reflection is not woo-woo; it's a smart strategy. You need to cultivate a deep and ever-evolving understanding of your people, as well as of yourself." — Maria Ross


    Episode References:

    • Check out The Empathy Dilemma pre-sale for 30% off until August 27, 2024: https://bit.ly/TEDSpecialPresale


    • Find out more about the book and (soon) download a free chapter sneak peek: http://www.TheEmpathyDilemma.com


    Join the community and discover what empathy can do for you: http://red-slice.com


    Connect with Maria:

    Get the podcast and book: TheEmpathyEdge.com

    Learn more about Maria and her work: Red-Slice.com

    Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross

    Take my LinkedIn Learning Course! Leading with Empathy

    LinkedIn: Maria Ross

    Instagram: @redslicemaria

    X: @redslice

    Facebook: Red Slice

    Threads: @redslicemaria
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    9 mins
Management Marketing Economics Social Sciences Relationships
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